Advantage Auto Broker

Complaint: [redacted] I am rejecting this response because:Their response is full of liesThey never replaced tie rods nor did an alignmentI never once threatened anyone I would love to hear these supposedly threatening messages I am very careful on what I say especially on voicemailMoving on, the last time I spoke to curtis he said my dangerous vehicle issues putting my family at risk are "no big deal" and yet again argued that the tie rod assembly recall was not importantYes I bought an as is vehicle for twice it's worth but I never expected it to fall apart before owning it for year Regards, [redacted]

August 5, 2016Re: ID [redacted] [redacted] In reply to the above referenced complaint:All of our customers are offered an Extended Service Warranty Mr [redacted] refused the offer.All customers sign a disclosure agreeing that they are buying the vehicle “As Is”In response to Mr [redacted] ’s complaints about the vehicle we have done the following:• Replaced double stabilizer shock• Installed new tie rods• Aligned the vehicle• Replaced new window switch on driver’s door• Offered to fix the vehicle a second time on July 30,2016• We offered to send to [redacted] for all repairs to be performed.• The customer has left multiple phone messages using profane language• The customer has made several threats aimed at the business and the salesman (which we have saved)The customer refused our offer and stated he wanted out of the vehicle.Ten months after the sale, we feel that we have gone over and above what is required of a used car dealership to satisfy this customer.Curtis C***, PresidentAdvantage Auto Brokers Inc[redacted]

Complaint: [redacted] I am rejecting this response because: Their response is full of lies. They never replaced tie rods nor did an alignment. I never once threatened anyone I would love to hear these supposedly threatening messages I am very careful on what I say especially on voicemail. Moving on, the last time I spoke to curtis he said my dangerous vehicle issues putting my family at risk are "no big deal" and yet again argued that the tie rod assembly recall was not important. Yes I bought an as is vehicle for twice it's worth but I never expected it to fall apart before owning it for 1 year. Regards, [redacted]

Complaint: ***
No I feel like they are crap pos dealer ship this pickup has more then just a few problems and unless I drive up tgere they are not willing to speak w me nor when I speak w them face to face do theyI paid almost 16,grand for yhis truck its got transmission issuies noise coming from every dirction under the hood its got oil leek n rear end leak they had this pick up in lot ten days if that im not sure they went over it well plus the ball joint oupper ball are pass front tire n hub out they fixed it but the fude thst the owner of the place inst customer friendly dont care anoit is he on it for himself n money hes robed me of my cash n ill not be stuck in a unsafe boken *** truck
I am rejecting this response because:
Regards,
*** ***

August 5, 2016Re: ID *** *** ***In reply to the above referenced complaint:All of our customers are offered an Extended Service Warranty Mr*** refused the offer.All customers sign a disclosure agreeing that they are buying the
vehicle “As Is”In response to Mr***’s complaints about the vehicle we have done the following:• Replaced double stabilizer shock• Installed new tie rods• Aligned the vehicle• Replaced new window switch on driver’s door• Offered to fix the vehicle a second time on July 30,2016• We offered to send to *** *** for all repairs to be performed.• The customer has left multiple phone messages using profane language• The customer has made several threats aimed at the business and the salesman (which we have saved)The customer refused our offer and stated he wanted out of the vehicle.Ten months after the sale, we feel that we have gone over and above what is required of a used car dealership to satisfy this customer.Curtis C***, PresidentAdvantage Auto Brokers Inc.***

Complaint: ***
I am rejecting this response because the vehicle was clearly not previously checked and if it were it never would have been sold in that condition, doesn't give you the right to sell people broken vehicles
Regards,
*** ***

[redacted] bought the truck with a discount and was offered a warranty. The discount was given since she was a previous customer.  She called one month later saying the truck had a bad wheel bearing.  We explained that we discounted the truck but will split cost or repair or wheel...

bearing.  The customer agreed.  We gave the customer a loaner unit to drive while we repaired her truck.  We called the customer to let her know her truck was complete and can be picked up.  She snuck into our lot and got in her truck and took off without paying.  By the time we noticed, she was gone.  The loaner came back filthy with cigarette ashes everywhere and the smell of smoke in the unit.  We left the matter and moved on.  Three weeks later the customer 's boyfriend called to tell us the truck broke down and he wanted to know if we could help.  The salesman explained that we helped her last time and she never paid her part of the bill.  We refused to help.  Her boyfriend said he didn't know that she did that and said he will take care of this repair.  [redacted] came to the lot one to two weeks later asking for us to refund money.  She was aware that she bought the vehicle as-is but was upset that we wouldn't help her since she didn't pay her part after the last repair.  she got verbally abusive towards our salesman and said she didn't want to trade the vehicle but wanted her money back.  We are sorry that we couldn't solve this problem reasonably with the customer but it was obvious that she wasn't open to a reasonable resolution.

Complaint: [redacted]
I am rejecting this response because:Their response is full of lies. They never replaced tie rods nor did an alignment. I never once threatened anyone I would love to hear these supposedly threatening messages I am very careful on what I say especially on voicemail. Moving on, the last time I spoke to curtis he said my dangerous vehicle issues putting my family at risk are "no big deal" and yet again argued that the tie rod assembly recall was not important. Yes I bought an as is vehicle for twice it's worth but I never expected it to fall apart before owning it for 1 year.
Regards,
[redacted]

August 5, 2016Re:   ID [redacted]   [redacted]In reply to the above referenced complaint:All of our customers are offered an Extended Service Warranty.  Mr. [redacted] refused the offer.All customers sign a disclosure agreeing that they are buying the vehicle “As Is”In response to Mr....

[redacted]’s complaints about the vehicle we have done the following:• Replaced double stabilizer shock• Installed new tie rods• Aligned the vehicle• Replaced new window switch on driver’s door• Offered to fix the vehicle a second time on July 30,2016• We offered to send to [redacted] for all repairs to be performed.• The customer has left multiple phone messages using profane language• The customer has made several threats aimed at the business and the salesman (which we have saved)The customer refused our offer and stated he wanted out of the vehicle.Ten months after the sale, we feel that we have gone over and above what is required of a used car dealership to satisfy this customer.Curtis C[redacted], PresidentAdvantage Auto Brokers Inc.[redacted]

Please see the disclosure form that Mr. [redacted] signed at the time of sale.

Complaint: [redacted]
I am rejecting this response because: they didnt offer me to tread in pick up and basically what he said was I made him no money because I didnt finance it which makes them more money this truck is now leaking big time oil
Regards,
[redacted]

We are sorry that the customer was unable to accept our offers of resolution.

Complaint: [redacted]
I am rejecting this response because:
Their response is full of lies. They never replaced tie rods nor did an alignment. I never once threatened anyone I would love to hear these supposedly threatening messages I am very careful on what I say especially on voicemail. Moving on, the last time I spoke to curtis he said my dangerous vehicle issues putting my family at risk are "no big deal" and yet again argued that the tie rod assembly recall was not important. Yes I bought an as is vehicle for twice it's worth but I never expected it to fall apart before owning it for 1 year.
Regards,
[redacted]