To whom it may concern,We repossessed [redacted] 's vehicle Chevrolet Malibu on 5/12/due to past due amountof $His account is set up bi weekly not monthlyHe is to pay bi weeklyNo oneever told him he could pay monthlyHe called in on 4/27/and wanted to make a doublepayment on 5/8/When 5/8/came he did not keep his arrangements he made with us.Rafaelina (our payment collector) called him on 5/8/15, 5/9/15, and 5/11/and got no answer ora call backWith that said we sent the vehicle our for repo and It was picked up on 5/12/Oncehis vehicle was picked up he finally calledWe have a policy here that if your vehicle getsrepossessed you have to pay it off in fullBut we gave him an opportunity to get his vehicle back.He had to pay the past due amount ($504.48), one payment ahead ($168.16), and the repo fee($350.00) which equals out to being $Rafaelina told him he had days to come up withthat on 5/13/No one ever spoke to him sinceI sent him out a certified letter on 5/14/to givehim all the information he needed to get his personal belongings out and also explained he had 15days to get the vehicle backThe letter stated he had days to get his belongings out of thecar .The post office attempted three times to deliver the letter and no responseHe called us today6/30/wanting his belongings out of the vehicle and we no longer have them because the 30days are up it is daysI have all documents to prove all that I am sayingWe gave ***plenty opportunity to make good with us[redacted]
I have read the complaintLets start off by making it very clear that there has beenno verbal contact to resolve this problemWe have an entire collections departmenthere and excellent documentation in our collections programWe have left many,many messages to please call us regarding your down payment check[redacted] needed $total to purchase her automobile she was $short whenshe came so she agreed to write a $dollar check and come in and exchange itfor $cash on or around October 2nd, She never showed up and has neverreturned our calls for arrangementsWe finally spoke to her husband December 2ndand he said that he would have her callShe cailed in and spoke to Ryan and saidshe would bring the money down on the 10th of December She never did and shenever calledThere was no offer to pay additional money per month to dissolve thebalanceShe could have easily came in with money and put it toward her balance.We gave them more than enough time to make things rIght, I called the magistrateand they said in order to proceed with a bad check that it needed to be deposited,let it bounce and then we can file bad check charges to collect our money.I will be happy to give [redacted] until March 14th to pay the balance includingbounced check feesThey can pay it weekly, daily or all at once on the 15th.I believe that this is a very fair offer to the [redacted] Let me know your thoughts.Tom
To whom it may concern,We repossessed [redacted] 's vehicle Chevrolet Malibu on 5/12/due to past due amountof $His account is set up bi weekly not monthlyHe is to pay bi weeklyNo oneever told him he could pay monthlyHe called in on 4/27/and wanted to make a doublepayment on 5/8/When 5/8/came he did not keep his arrangements he made with us.Rafaelina (our payment collector) called him on 5/8/15, 5/9/15, and 5/11/and got no answer ora call backWith that said we sent the vehicle our for repo and It was picked up on 5/12/Oncehis vehicle was picked up he finally calledWe have a policy here that if your vehicle getsrepossessed you have to pay it off in fullBut we gave him an opportunity to get his vehicle back.He had to pay the past due amount ($504.48), one payment ahead ($168.16), and the repo fee($350.00) which equals out to being $Rafaelina told him he had days to come up withthat on 5/13/No one ever spoke to him sinceI sent him out a certified letter on 5/14/to givehim all the information he needed to get his personal belongings out and also explained he had 15days to get the vehicle backThe letter stated he had days to get his belongings out of thecar .The post office attempted three times to deliver the letter and no responseHe called us today6/30/wanting his belongings out of the vehicle and we no longer have them because the 30days are up it is daysI have all documents to prove all that I am sayingWe gave ***plenty opportunity to make good with us[redacted]
I have read the complaintLets start off by making it very clear that there has beenno verbal contact to resolve this problemWe have an entire collections departmenthere and excellent documentation in our collections programWe have left many,many messages to please call us regarding your down payment check[redacted] needed $total to purchase her automobile she was $short whenshe came so she agreed to write a $dollar check and come in and exchange itfor $cash on or around October 2nd, She never showed up and has neverreturned our calls for arrangementsWe finally spoke to her husband December 2ndand he said that he would have her callShe cailed in and spoke to Ryan and saidshe would bring the money down on the 10th of December She never did and shenever calledThere was no offer to pay additional money per month to dissolve thebalanceShe could have easily came in with money and put it toward her balance.We gave them more than enough time to make things rIght, I called the magistrateand they said in order to proceed with a bad check that it needed to be deposited,let it bounce and then we can file bad check charges to collect our money.I will be happy to give [redacted] until March 14th to pay the balance includingbounced check feesThey can pay it weekly, daily or all at once on the 15th.I believe that this is a very fair offer to the [redacted] Let me know your thoughts.Tom