To Whom it may concern, In regards to the complaint # [redacted] from [redacted] I have left a message on # [redacted] at 1pm today I am out of the office until August 17, I have discussed this matter with my Finance Manager Melissa T*** I suggest that [redacted] contact her at # [redacted] for a faster resolution to this situation We do have a repair facility that we use in the Lehigh Valley [redacted] can set an appointment with them Missy can give her the contact information and review her situation Upon my return, I will review the situation and respond further.Thank you, Sincerely, Tom B [redacted] President Advantage Auto
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Hello [redacted] , thank you for respondingI disagreed with the business's response because the information they had just supplied me in the complaint is inaccurate to what is on my credit report and although Their letter shows detailed figures, it doesn't mean it is correctAlso, any other business that I decided to dispute incorrect information before contacting the credit bureau, the business was able to contact the credit bureau themselves to request the account be deleted from my fileI'm following the correct steps in this situationHowever this business informs me they cannot do thisAgain, they are providing information and are able to delete this charged off account from my fileThanks, [redacted] Sent from my [redacted] Regards, [redacted]
December 19th, Dear [redacted] , In regards to the complaint filed on December 5thFirst off, I would like to apologize for the delay in my responseAs you can see from the copy of the emails included, my Finance Manager, Missy T***, has been attempting to rectify the situationUnfortunately, we probably could has solved these problems without getting you involved if we would have known [redacted] was having issues, but we did not know.Please review numbered enclosed copies to help with my explanationCOPY #Reviews the issues [redacted] was having and our initial contact to the software company that we useIt seems that [redacted] created two accounts therefore confusing the databaseThe programmer deleted one accountCOPY #The ledger Card shows that [redacted] made a payment on 12/15/using www.mycarpmt.com The note on the payment states MyCarPmt BatchIt appears that the first issue has been solvedCOPY #Reviews that our programmers verified that our data is being submitted to [redacted] on a monthly basisCOPY #The ledger Card shows our work in attempting to rectify the situationAs you can see, on December 16th, [redacted] , from [redacted] , confirmed that our data is being submitted in a timely manner and that ***'s information is being reportedCOPY #Is an email thread between Missy and [redacted] on December 17thUnfortunately, it seems that [redacted] doesn't believe us so Missy gave her [redacted] 's direct contact informationWe have not heard back from [redacted] since the last email so I am assuming that she has received the information she has been requestingIf you have any further questions, please contact me at [redacted] or [redacted] ***.com Sincerely,Thomas B President
Good Afternoon, We have been in contact with this customer and are working toward a solution We recieved the title to her vehicle from the state yesterday She is planning on coming in next week to pickup the title so she can dispose of the vehicle and discuss in person how we can further help herPlease contact me if you have any further questions.Thank you, Sincerely, Tom B [redacted] President [redacted]
To Whom it may concern, In regards to the complaint # [redacted] from [redacted] I have left a message on # [redacted] at 1pm today I am out of the office until August 17, I have discussed this matter with my Finance Manager Melissa T*** I suggest that [redacted] contact her at # [redacted] for a faster resolution to this situation We do have a repair facility that we use in the Lehigh Valley [redacted] can set an appointment with them Missy can give her the contact information and review her situation Upon my return, I will review the situation and respond further.Thank you, Sincerely,Tom B [redacted] PresidentAdvantage Auto
In response to the complaint filed by [redacted] on July 25, Attached is a set of documents all signed by the customer The first document is the buyers order showing that [redacted] purchased a [redacted] on August 7, The next pages is our limited warranty Page is a copy of our mechanics check waiver form Page and is our financing recap sheet The first section also shows that the customer waived her choice to have a mechanic review her vehicle before purchase The second section allows the customer a hour return if they are unsatisfied with any portion of the deal The final page is a brief review showing the customer was happy with her purchase.Upon reviewing the notes on this account, the customers first payment was due on August 21, On August 19th, the customer contacted our finance manager, Melissa T***, to discuss a concern with the rear seat belts not working and a noise in the front of the car Melissa had the customer contact [redacted] *** and set up an appointment to have the vehicle reviewed on August 21st at 10:30am That appointment was broken On August 22nd, the customer came into the office but did not make a payment She said she would pay online She claimed that she was going to [redacted] to have the car reviewed, but she never went Our account rep Barb H [redacted] spoke with the customer on August 24th The customer claimed that she would be making her payment online and that she was also approved for another car loan and that dealer would be trading in the [redacted] and paying off this account She would not give any information regarding the dealership she was working with Unfortunately, after communication broke down, we were forced to repossess the vehicle for non payment on August 25th.From the beginning, we were willing to work with the customer to have her concerns about the vehicle but her unwillingness to keep the set appointments and make an on time payment left us no choice to pursue repossession to protect our collateral The loan is listed on her credit report as a repossession If she would like to dispute that, she needs to file a dispute with the credit reporting company.If there are any questions, please contact me via this email or on my personal cell# ###-###-####Sincerely,Tom B [redacted] - President
To Whom it may concern, In regards to the complaint # [redacted] from [redacted] I have left a message on # [redacted] at 1pm today I am out of the office until August 17, I have discussed this matter with my Finance Manager Melissa T*** I suggest that [redacted] contact her at # [redacted] for a faster resolution to this situation We do have a repair facility that we use in the Lehigh Valley [redacted] can set an appointment with them Missy can give her the contact information and review her situation Upon my return, I will review the situation and respond further.Thank you, Sincerely, Tom B [redacted] President Advantage Auto
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Hello [redacted] , thank you for respondingI disagreed with the business's response because the information they had just supplied me in the complaint is inaccurate to what is on my credit report and although Their letter shows detailed figures, it doesn't mean it is correctAlso, any other business that I decided to dispute incorrect information before contacting the credit bureau, the business was able to contact the credit bureau themselves to request the account be deleted from my fileI'm following the correct steps in this situationHowever this business informs me they cannot do thisAgain, they are providing information and are able to delete this charged off account from my fileThanks, [redacted] Sent from my [redacted] Regards, [redacted]
December 19th, Dear [redacted] , In regards to the complaint filed on December 5thFirst off, I would like to apologize for the delay in my responseAs you can see from the copy of the emails included, my Finance Manager, Missy T***, has been attempting to rectify the situationUnfortunately, we probably could has solved these problems without getting you involved if we would have known [redacted] was having issues, but we did not know.Please review numbered enclosed copies to help with my explanationCOPY #Reviews the issues [redacted] was having and our initial contact to the software company that we useIt seems that [redacted] created two accounts therefore confusing the databaseThe programmer deleted one accountCOPY #The ledger Card shows that [redacted] made a payment on 12/15/using www.mycarpmt.com The note on the payment states MyCarPmt BatchIt appears that the first issue has been solvedCOPY #Reviews that our programmers verified that our data is being submitted to [redacted] on a monthly basisCOPY #The ledger Card shows our work in attempting to rectify the situationAs you can see, on December 16th, [redacted] , from [redacted] , confirmed that our data is being submitted in a timely manner and that ***'s information is being reportedCOPY #Is an email thread between Missy and [redacted] on December 17thUnfortunately, it seems that [redacted] doesn't believe us so Missy gave her [redacted] 's direct contact informationWe have not heard back from [redacted] since the last email so I am assuming that she has received the information she has been requestingIf you have any further questions, please contact me at [redacted] or [redacted] ***.com Sincerely,Thomas B President
Good Afternoon, We have been in contact with this customer and are working toward a solution We recieved the title to her vehicle from the state yesterday She is planning on coming in next week to pickup the title so she can dispose of the vehicle and discuss in person how we can further help herPlease contact me if you have any further questions.Thank you, Sincerely, Tom B [redacted] President [redacted]
To Whom it may concern, In regards to the complaint # [redacted] from [redacted] I have left a message on # [redacted] at 1pm today I am out of the office until August 17, I have discussed this matter with my Finance Manager Melissa T*** I suggest that [redacted] contact her at # [redacted] for a faster resolution to this situation We do have a repair facility that we use in the Lehigh Valley [redacted] can set an appointment with them Missy can give her the contact information and review her situation Upon my return, I will review the situation and respond further.Thank you, Sincerely,Tom B [redacted] PresidentAdvantage Auto
In response to the complaint filed by [redacted] on July 25, Attached is a set of documents all signed by the customer The first document is the buyers order showing that [redacted] purchased a [redacted] on August 7, The next pages is our limited warranty Page is a copy of our mechanics check waiver form Page and is our financing recap sheet The first section also shows that the customer waived her choice to have a mechanic review her vehicle before purchase The second section allows the customer a hour return if they are unsatisfied with any portion of the deal The final page is a brief review showing the customer was happy with her purchase.Upon reviewing the notes on this account, the customers first payment was due on August 21, On August 19th, the customer contacted our finance manager, Melissa T***, to discuss a concern with the rear seat belts not working and a noise in the front of the car Melissa had the customer contact [redacted] *** and set up an appointment to have the vehicle reviewed on August 21st at 10:30am That appointment was broken On August 22nd, the customer came into the office but did not make a payment She said she would pay online She claimed that she was going to [redacted] to have the car reviewed, but she never went Our account rep Barb H [redacted] spoke with the customer on August 24th The customer claimed that she would be making her payment online and that she was also approved for another car loan and that dealer would be trading in the [redacted] and paying off this account She would not give any information regarding the dealership she was working with Unfortunately, after communication broke down, we were forced to repossess the vehicle for non payment on August 25th.From the beginning, we were willing to work with the customer to have her concerns about the vehicle but her unwillingness to keep the set appointments and make an on time payment left us no choice to pursue repossession to protect our collateral The loan is listed on her credit report as a repossession If she would like to dispute that, she needs to file a dispute with the credit reporting company.If there are any questions, please contact me via this email or on my personal cell# ###-###-####Sincerely,Tom B [redacted] - President