Advantage Automotive

Case ID [redacted] This individual brought her Subaru Outback to us for repair on April 28, She asked us to diagnose her inoperative door windows, inflate her tires, and inspect the vehicle for service Inspection revealed that a window lock button on the driver’s door had been engaged, rendering the door windows inoperative The button was disengaged and the remaining service was completed per her request She was notified that the only issue with the windows was the window lock and we had corrected it She was unaware that this feature even existed on the car and asked us to show her where the button was when she picked up her vehicle Upon her arrival she was escorted outside during which time the additional 100,mile recommended maintenance service was discussed Approaching the vehicle the condition of the front end was discussed also, and she admitted that she had hit something on the passenger side front which left the fenders and the hood out of alignment She admitted to having caused this damage herself It was also noted that there was a scrape on the driver’s side upper front bumper cover that had yellow paint transfer, a color commonly used in barriers found at banks and grocery stores She was unsure when that occurred As the additional service was being discussed she informed us that she was years old, and didn't know how much longer she would be driving, and was unsure if she wanted to invest any more money in the vehicle The operation of the window lock was explained and shown to her She was pleased that we did not charge her for the service and she left on good terms The following week, she returned to the shop demanding we pay for the damages to the front end of her Subaru She had already admitted that the major damage to the passenger side front of the vehicle was her fault, and the damage to the driver’s side bumper cover was preexisting We refused to pay for the damage because it did not occur during our care and custody We take the utmost care while moving vehicles in and out of the shop Not only for the protection of the vehicle, but for the safety of our personnel and our equipment I personally drove this vehicle in and out of our facility, while the customer was in our office It was parked in a service bay in front of my desk the entire time it was at the shop The damage to her vehicle absolutely did not occur at our facility James B [redacted] Owner Advantage Automotive, IncPhone: ###-###-#### Email: [redacted]

Revdex.com:At this time, I have not been contacted by Manfredi Chrysler Jeep Dodge regarding complaint ID [redacted] .Sincerely, [redacted]

Revdex.com JEFFERSON ST ALBUQUERQUE, NEW MEXICO RE ID# [redacted] ADVANTAGE AUTOMOTIVE, INC I HAVE BEEN OUT OF TOWN AND JUST RECEIVED THE REPLY DAYS AGOAS I EXPECTED, IT WAS FULL OF LIES ALL THE WAY DOWN TO THE PART OF MY CAR THEY DAMAGEDI HAVE MADE A POLICE REPORT, HAVE POSTED THE PROBLEM ON SOCIAL MEDIA WHERE FAMILIES WILL SEE IT AND NOW FEEL, MY ONLY RECOURSE IS TO FILE IN COURT.IT WILL BE INTERESTING TO SEE IF THEY WILL DARE TO LIE WHILE UNDER OATHIF YOU CAN THINK OF ANYTHING ELSE I CAN DO, PLEASE LET ME KNOWI THINK ITS SINFUL FOR A COMPANY TO TAKE ADVANTAGE BECAUSE THERE WAS PREVIOUS SMALL DAMAGE TO THE DRIVER SIDE, BECAUSE IM A FEMALE AND OLDSHAME ON THEMSINCERELY, [redacted] ***

Complaint: ***
I am rejecting this response because:
*** *** *** *** ***
*** *** *** ** *** ** *** **
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*** ***I have received an unsatisfactory response to the above referenced claim number. The business involved, Advantage Automotive, continues to refuse to honor the extended warranty on a timing belt that they replaced on my vehicle. Several of the claims in their response are simply not true. Please tell me how to proceed at this timeThank You,
*** ***
Claim #***

Revdex.com:At this time, my complaint, ID *** regarding Staten Island Motors Inchas been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

We must apologize for the way this situation with our company has made you feelWhile we have tried to remedy the situation with our services, *** and our team have been unsuccessful in working out a resolution for ***'s health*** has requested that her contract be modifiedWe are willing to do so for the amount of services rendered and products received. We are surprised that *** is not accepting of our offer to modify her loan amount as we were under the impression that this was the goal of her complaintWe are offering to adjust her loan to the payoff amount of services rendered and products used (minus what she has already paid) and she can pay LENDING USA directlyIf she prefers not to pay LENDING USA directly, she can pay our company directly the amount owed for services rendered and products usedWe will leave it up to *** as to how she would like to satisfy her payment to us of $1011, We understand how upsetting it can be when your expectations are not met and look forward to resolving this amicably

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:Most of what was said in this...

response is untrue  For one, I tried to come in every 10 days but they aren’t open 5 days a week and I work shift work so they made it very difficult to get in  I did speak with Dr. [redacted], who they fired by the way, several times due to the lack of communication between my so called “coach” [redacted]  Dr. [redacted] was kind enough to give me her personal cell and told me to contact her at any time. My husband and so in fact did come in a met with the “owner” Dr [redacted] in the Tapestry Park office and if they are saying different they are liars. I don’t trust this company! They are out to rob people under the heading of “wanting to help achieve health” when in fact they don’t care. Don’t forget, I have times, dates, emails and phone texts to prove my case and I will be glad to submit it all. I want Lending USA to be paid off . I’m trying to give this company the opportunity to stand behind their word which they are failing miserably at.   
Regards,
[redacted]

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} We maintain an open door policy. We encourage all clients to come into the office regularly and to better their rapport with our support staff. We are proactively reaching out to Eric to have him come in.  It is...

our goal to help Eric work through his challenges in an effort to still attempt to help him reach his goal. Our office manager is reaching out today. We hope to resolve this quickly and get him back on track. Thank you.

Complaint: [redacted]
I am rejecting this response because: As I explained to [redacted], when my timing belt broke in April it was an emergency and I was left stranded on the side of the road on my way for Easter Dinner with my family.  I did not have the luxury of waiting until his business opened the following day to contact Advantage Automotive.  It was an emergency.  I have AAA towing insurance and the establishment to which I had my vehicle towed was a preferred provider with AAA.  It was not until I brought my vehicle into Advantage Automotive for my next routine maintenence in September that I realized that my timing belt had been replaced the previous September by Advantage Automotive.  It was only at this routine maintence visit was it mentioned to me that there was a warranty in place, there was absolutely no mention of a warranty when I had the repair done in April. Advantage Automotive has made no effort to resolve this complaint other than to deny responsibility.  I respectfully request, once again, reimbursement for the faulty repairs and workmanship which was performed on my vehicle the result of which was major inconvenience and risk to my personal safety. I hope that we can resolve this complaint without formal legal action.
Regards,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Staten Island Toyota has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Manfredi Chrysler Jeep Dodge regarding complaint ID [redacted].Sincerely,[redacted]

Case ID [redacted]     This individual brought her 2003 Subaru Outback to us for repair on April 28, 2016.   She asked us to diagnose her inoperative door windows, inflate her tires, and inspect the vehicle for service.  Inspection revealed that a window lock button on the...

driver’s door had been engaged, rendering the door windows inoperative.  The button was disengaged and the remaining service was completed per her request.  She was notified that the only issue with the windows was the window lock and we had corrected it.  She was unaware that this feature even existed on the car and asked us to show her where the button was when she picked up her vehicle.  Upon her arrival she was escorted outside during which time the additional 100,000 mile recommended maintenance service was discussed.  Approaching the vehicle the condition of the front end was discussed also, and she admitted that she had hit something on the passenger side front which left the fenders and the hood out of alignment.  She admitted to having caused this damage herself.  It was also noted that there was a scrape on the driver’s side upper front bumper cover that had yellow paint transfer, a color commonly used in barriers found at banks and grocery stores.  She was unsure when that occurred.  As the additional service was being discussed she informed us that she was 80 years old, and didn't know how much longer she would be driving, and was unsure if she wanted to invest any more money in the vehicle.  The operation of the window lock was explained and shown to her.  She was pleased that we did not charge her for the service and she left on good terms.  The following week, she returned to the shop demanding we pay for the damages to the front end of her Subaru.  She had already admitted that the major damage to the passenger side front of the vehicle was her fault, and the damage to the driver’s side bumper cover was preexisting.  We refused to pay for the damage because it did not occur during our care and custody.  We take the utmost care while moving vehicles in and out of the shop.  Not only for the protection of the vehicle, but for the safety of our personnel and our equipment.  I personally drove this vehicle in and out of our facility, while the customer was in our office.  It was parked in a service bay in front of my desk the entire time it was at the shop.  The damage to her vehicle absolutely did not occur at our facility.     James B[redacted] Owner   Advantage Automotive, Inc. Phone: ###-###-#### Email: [redacted]

1-26-2015Advantage Automotive2650 N Lincoln AveLoveland Co 80538 The customer had her timing belt replace by AdvantageAutomotive on September 6, 2013. We have a 2 year 24 month warranty that stateson the invoice "Warranty work must be performed in our shop and cannotexceed the original cost of the repair"; She agreed by signing theinvoice.  Advantage Automotivealso provides a 2 year 24,000 mile Nation wide warranty provided by an outsidesource for cars that break more than 25 miles away from our shop. On  April 30, 2014 the timing belt broke and this customer chose to tow her car and have itrepaired at another repair shop 2.5 miles away from Advantage Automotive. In mid to late July the customer was requesting $531.89 back for reimbursement for car repairs doneat another shop. Advantage Automotive strives to have an outstanding warranty,but if customer does not follow guidelines and directions it is not ourresponsibility or policy to reimburse money. In closing, the customer never once called us or contactedus about this issue until 3 months after it was repaired by another repairshop. The customer states we declined the extended warranty. Once again we werenever notified until 3 months after the repairs were preformed by another shopand the nation wide warranty company denied reimbursement. Attached is the Invoice from us and our warranty as well asthe other repair shops invoice. I thought everything was explained and  understood since we never had a responsefrom customer or Revdex.com since initial complaint in Aug of 2014. Sincerely,  [redacted]

Advantage Automotive 2650 N. Lincoln Ave. Loveland, Co 80538 970-663-5399 
To whom it may concern: 
I'm writing this letter in response to ID# [redacted]. 
On September, 6 2013 the mentioned customer had her timing belt replaced at our repair facility....

When we have a customer sign the invoice for repair authorization we detail in writing as well as verbal that we have a 24 month 24,000 mile nation wide warranty. We do explain to them that if the parts fail in our area to please bring the vehicle back in to us, or if it fails outside our area to call the toll free number we provide for the nation wide warranty. 
The customer chose to have her vehicle towed to [redacted] on April, 30th 2014 which is only 2.5 miles from us to have the timing belt replaced after the failure. The customer didn't even notify us until she came in to get an oil change on her vehicle on June 19th 2014. 
At that time we did suggest to her to call our warranty company to see if they would 
honor the warranty. They denied her claim because she chose a shop the was not in the warranty network. 
We pay a large amount of money a year to provide our customers with this nation wide warranty. 
We have enclosed the original invoice as well as the invoice the customer provided to us for the 2nd repair. 
We are a very reputable shop and always stand behind our work, if she would have come back to us we would have taken care of the problem and the warranty would have 
covered her towing as well. 
If you have any questions or concerns please feel free to call me. 
[redacted] 
President

Revdex.com 7007 JEFFERSON ST ALBUQUERQUE, NEW MEXICO 87109 RE ID#[redacted] ADVANTAGE AUTOMOTIVE, INC I HAVE BEEN OUT OF TOWN AND JUST RECEIVED THE REPLY 3 DAYS AGO. AS I EXPECTED, IT WAS FULL OF LIES ALL THE WAY DOWN TO THE PART OF MY CAR THEY DAMAGED. I HAVE MADE A POLICE REPORT, HAVE POSTED THE PROBLEM ON SOCIAL MEDIA WHERE 1600 FAMILIES WILL SEE IT AND NOW FEEL, MY ONLY RECOURSE IS TO FILE IN COURT.IT WILL BE INTERESTING TO SEE IF THEY WILL DARE TO LIE WHILE UNDER OATH. IF YOU CAN THINK OF ANYTHING ELSE I CAN DO, PLEASE LET ME KNOW. I THINK ITS SINFUL FOR A COMPANY TO TAKE ADVANTAGE BECAUSE THERE WAS PREVIOUS SMALL DAMAGE TO THE DRIVER SIDE, BECAUSE IM A FEMALE AND OLD. SHAME ON THEM. SINCERELY, [redacted]