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Advantage Caravans

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Advantage Caravans Reviews (1)

Review: My husband rented a mobile home from Advantage Caravans at 1064 El Camino Avenue, Sacramento, CA from 8/7/14 to 8/10/14 to transport our family; two adult sons, daughter-in-law, and my two granddaughters, my husband and myself on an end of summer retreat. The search for a mobile home was done online. When we arrived to pick up, we noticed that it was dirty, especially the front window. Not necessarily a big deal, but noticeable. We packed up and left after cleaning the window. Front windshield was cracked. Floor molding kept popping up while we were driving and shifting around. Driver and passenger side door side step was broken; (when you step on it, they would bend, so you knew not to use it; unsafe. Top step was slippery; unsafe to lift up. Air vent in front was cracked. Missing most screens so windows all had to stay shut. Passenger-side seat back rested on the bench behind it. Right-side seat back head rest headboard on dining room table was loose and not screwed into wall. Kept falling onto back seat. Continuously needed to be repositioned. Dining table so wobbly, it could not be used to eat or play games on. Table was useless. It shifted from side to side while driving. Front seatbelt covering did not fit properly, exposing mechanism. The handrail to hold on to in order to enter or exit was too loose to use; unsafe. Last but not least, the DMV tags were expired. We noticed when cleaning up upon our return to Sacramento.We asked the intake person to note the issues we found and asked to be responded to by a manager. He asked if we had a pen he could use! After taking notes, we got no response. Briefly, his response was it didn't break down and the appliances worked, right? (We did get where we were going and back; did not use the appliances). We had to spend half a day cleaning behind you (really) before it went out the next morning. He replied that what you told me we already know. We will fix the issues when it comes back; this is our busy season and we do the best we can.Desired Settlement: We did use it and did get back safely. That is the most important thing. However, we did not get what we bargained for. Again, we have responsibility for it. So, it is basically a matter of principle. If we could get a partial refund back, just so they have to be held accountable, that would be great. They acknowledge issues. If that is not an option, I am okay with it just being posted so that the next person that does a little homework will know and go into it with their eyes wide

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Description: Recreational Vehicles - Rent & Lease

Address: 1064 El Camino Ave, Sacramento, California, United States, 95815

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