Advantage Chevrolet

Apparently the customer came in on Saturday (06-17-17) for an oil change and the Technician was doing his MPVI and scanned the system and found a couple history codes [redacted] purge valve and code [redacted] -temperature door actuator)stored in vehicle's systemThe vehicle has a JMA policy that I believe was expiring soonCarolina advised the customer that the two items were covered under her extended warranty and would just need to pay for the $deductibleThe repairs amounted to $(after deductible paid)JMA sent over two authorization forms and claim numbersIf both these items had failed outside the extended service contract, the repairs would have been close to $1,on the vehicle owners partThe intent was to make them aware of it while still under the service contractIf there were any miscommunications along the way, we extend our apologies for thatWe are in a position to offer the customer a $maintenance certificate to be used toward any maintenance up to $at any GM dealership.Please let me know if this will sufficiently satisfy the customer

Initial Business Response / [redacted] (1000, 5, 2015/07/06) */ Contact Name and Title: [redacted] GM Mr[redacted] purchased a vehicle and did not have his GM card with him at the time of delivery nor did he mention it as a condition of the saleThe subsequent day his son brought in the GM card and asked us to apply for his points and reimburse him the moneyWe have applied for the monies through GM and once we receive payment we will issue the customer a checkWe sincerely apologize for the delay and for the inconvenience it may have caused Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I cannot accept the response from Advantage without receiving the moneyComparing the response from [redacted] through the Revdex.com and the phone response of [redacted] (29APR15) they are saying the same thing: I will get the money after Advantage gets the money from the GMCard programThe failure to receive the money eight weeks AFTER my conversation with [redacted] is the reason I filed a complaint with the Revdex.comHowever, in fairness to Advantage Chevrolet, I will change my response to "accepted" as soon as I receive full amount that June from the GMCard Service stated that I was eligible to receive as noted in my complaint Final Business Response / [redacted] (4000, 11, 2015/07/31) */ On July 21st we received a notification that the GM Card money had been deposited into our open account On July 31st we issued a check to Mr[redacted] Final Consumer Response / [redacted] (2000, 13, 2015/08/03) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Good evening, I will look into this matter immediately and get back to you with a resolution by the end of business, Monday December 21stI will have a member of my management staff get in contact with youIf you need to speak with me beforehand, I can be reached at [redacted] Respectfully, [redacted] Director of Variable OperationsAdvantage Chevrolet

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

My name is *** *** and I am the Director of Variable Operations with AdvantageWe will be calling you shortly to get the information on the customer
that you referred in to purchase the vehicle from usWe thank you for your business and continued supportI apologize for the mistake and I will ensure that we get you your check. Regards, *** ***Director of Variable Operations***

Equinox vehicle was brought to Advantage Chevrolet by *** Auto Body after body (collision) work was perform** to front end of vehicleComplaint was that when the vehicle is turn** to the "off" position during key mode,the vehicle start**, which of course it shouldn'tAfter extensive
diagnosis, checking with ** electrical diagrams and probing associat** wires,and finally consulting via video with *** Insurance, the Technician found a "r**" wire add** to the "BCM" module (body control module) on the vehicle which back fe**s the ignition switch and associat** circuitsThis wire, as confirm** by ** Engineering, DOES NOT belong on that circuit and we suspect it relates to the aftermarket alarm & DVD player that was install** by someone else In an effort to repair the initial complaint of the vehicle starting when turn** off, we consult** with *** Body Shop manager, **, who approv** the repairs and stat** they (*** Body Shop) would pay forWe advis** them to reach out back to *** Insurance for assistance or consult with the individual or company that install** these items, but that would have to be on their part** approv** ourwork, amount, and repair and pick** up the vehicleWe suspect the aftermarket roof mount** DVD, which the "r**" wire is wir** to, fail** internally causing an overload or circuit disruption to the BCMIn order to get the vehicle starting properly, the r** wire was disabl**Once the DVD unit is replac** the wire can be easily reconnect**Reconnecting the "r**" aftermarket wire, without repairing the DVD unit, will cause the vehicle to return to the original complaint of starting in the "off" position We sympathize with MsEaster's frustration, but offer no monetary refund to the shop administering her concernAdditionally, our facility did not apply any type of liquid product on her DVD player, having not even touch** itSuspectthe unit is failing internally and components are broken insideAdvantage Chevrolet also had no involvement or any repairs render** on the back hatchof the vehicle and assumes no responsibility for suchMs*** *** to address her concerns with *** Auto Body & her insurance company. Regards,*** ** *** **. *** & Parts DirectorAdvantage Chevrolet/HodgkinsOffice Direct * ***Cell * *** ***@advantagechevbb.com***@advantagechev.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The business response included the term "refund." I want to make it clear that a refund is expected via a check or credit back to my credit card and NOT in the form of a dealer credit
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/05/01) */
Contact Name and Title: ***- Service D
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@advantagechevbb.com
The repairs made on January of this year addressed several items including Mr***'s air-conditioning not
workingAs we indicated on his receipt, we replaced an a/c line that had a hole in it and was leaking and leaked out all the "freon" from the systemAs Mr*** states, he returned on April 10th, for his "compressor" not coming onWe found a broken and corroded wire that we repaired at no-charge to him, thus absorbing the $chargeThe repairs in January had no bearing on his recent wiring concernRestitution for the part replaced that was defective in January cannot be made on a failed partWe acknowledged his concern and issue in good faith by repairing the wire to him at no-chargeThank you

Initial Business Response /* (1000, 5, 2015/04/17) */
Ms*** *** purchased a vehicle on 3/We submitted a credit application that the customer signed based on her making $1,890/ monthWhen the bank called her job to verify her income they found that she had three weeks paid vacation
included in her stated income and she only actually made $1,500/ month, resulting in them to decline financingIn the interim the customer was involved in an accident on 4/We are awaiting the contract to be returned from the bank and repairs to be completedWe brought said vehicle to the insurance companies preferred body shop todayWe sincerely apologize for the extenuating circumstances that were out of our control causing the customer to be inconvenienced
Initial Consumer Rebuttal /* (3000, 7, 2015/04/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business response is still not telling me when I will receive my dollars backAs for the I never said I make that a monthI was told from an employer their that the way the dealership came up with that amout was they just took my pay divided it by my year too date income on my paystubThats the amount they got not me saying I make But my main question again is when will I get my down payment back?
Final Business Response /* (4000, 11, 2015/05/08) */
We have been in communication with the customer throughout the processThe vehicle is scheduled to go to her insurance companies body shop on 5/Once we are in possession of the vehicle in the same condition that it was in when we delivered it to her, we will cancel the original contract and return any obligations to the customer

We have the remote and two headphones for this customer, at our dealershipWe will have them delivered to her home at a day and time that is convenient for her

The transfer case and both differentials that were recommended at the 24,000 were services that we deemed needed at the time of his service visit. We would like to show our appreciation for this customer's business and we will be happy to spilt the cost and refund this customer half of the total...

bill, $375.

Apparently the customer came in on Saturday (06-17-17) for an oil change and the Technician was doing his MPVI and scanned the system and found a couple history codes [redacted] purge valve and code [redacted] -temperature door actuator)stored in vehicle's system. The vehicle has a JMA policy that I...

believe was expiring soon. Carolina advised the customer that the two items were covered under her extended warranty and would just need to pay for the $100 deductible. The repairs amounted to $877.79 (after deductible paid). JMA sent over two authorization forms and claim numbers. If both these items had failed outside the extended service contract, the repairs would have been close to $1,000 on the vehicle owners part. The intent was to make them aware of it while still under the service contract. If there were any miscommunications along the way,  we extend our apologies for that. We are in a position to offer the customer a $100 maintenance certificate to be used toward any maintenance up to $100 at any GM dealership.Please let me know if this will sufficiently satisfy the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I do not work For Advantage Chevrolet. I am a consumer who never received my $50 bonus for referring my friend who purchased a car as well.

We have contacted the customer this evening. She will be calling our service department to schedule an appointment with us so we can resolve the issue with her vehicle. The sales department is paying for the repairs.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/07/06) */
Contact Name and Title:[redacted] GM
Mr.[redacted] purchased a vehicle and did not have his GM card with him at the time of delivery nor did he mention it as a condition of the sale. The subsequent day his son brought in the GM card and...

asked us to apply for his points and reimburse him the money. We have applied for the monies through GM and once we receive payment we will issue the customer a check. We sincerely apologize for the delay and for the inconvenience it may have caused.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I cannot accept the response from Advantage without receiving the money. Comparing the response from[redacted] through the Revdex.com and the phone response of[redacted] (29APR15) they are saying the same thing: I will get the money after Advantage gets the money from the GMCard program. The failure to receive the money eight weeks AFTER my conversation with[redacted] is the reason I filed a complaint with the Revdex.com. However, in fairness to Advantage Chevrolet, I will change my response to "accepted" as soon as I receive full amount that June from the GMCard Service stated that I was eligible to receive as noted in my complaint.
Final Business Response /* (4000, 11, 2015/07/31) */
On July 21st we received a notification that the GM Card money had been deposited into our open account.
On July 31st we issued a check to Mr.[redacted].
Final Consumer Response /* (2000, 13, 2015/08/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Good evening, I will look into this matter immediately and get back to you with a resolution by the end of business, Monday December 21st. I will have a member of my management staff get in contact with you. If you need to speak with me beforehand, I can be reached at...

[redacted] Respectfully, [redacted]Director of Variable OperationsAdvantage Chevrolet