Advantage Elevator/Accessibility Systems Corp

I tried helping the [redacted] fix this over the phone.***

Complaint: ***I am rejecting this response because: My husband *** is not a technician We did not have the menu to follow How could we do the repair over the phone There was a service department here in
Florece when we first ordered the stair lifts They even came to do the measurement & wrote up a proposal for Acron Stair Lifts We did not know that there was no more service & repair of his company in OregonHe did not quote or let us know that we would have to pay for his trip & hotel *** before the repair If I knew I would buy him a round trip plane ticket that would cost much less, & no hotel stay was needed I want him to reimburse us at least half of the money my husband *** paid him by mistake. Sincerely, *** ***

I don't know why the *** are making accusations, I don't know why they keep on saying they're minorities and that I took advantage of themTo assume I sold them a machine that I knew that a switch would get stuck by the sand is ridiculousThey were given all the manuals at the time of installation and also told it is their responsibility to keep the rail cleanThis wasn't an easy problem to findIn years of supplying this model of stair lift this is the first time I've encountered this issueOur billable rate has been the same since I started my company we bill everyone the same rate, regardless of ethnicityI feel I went above and beyond on this jobI charged them half of what I should have charged themI contend nobody would have fixed it for less and for some reason the *** want something for nothing

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

I tried helping the [redacted] fix this over the phone.[redacted]