Advantage Glass Plus

Initial Business Response /* (1000, 5, 2016/05/14) */
A person called me and asked about the aeration , first thing I asked them was where was their location, they stated ***, I then told them due to a mistake in the flyer distribution and that due to economics I may or may not be able
to offer that service At no time did I make any promise to travel 78kms return to service their propertyWhat I did say was if you call me back in a week I could give you a definite answer,
A week or so passed this person called again and asked if I could service their property and I definitely told her no I could not due to economics and *** employees had *** days beforeAlso this ad does stipulate that 'certain conditions apply and is for a limited timeThis is present in the ad and I can provide the 'ad proof ' that I signed off onThis person became quite *** on the phone and demanded I service her property, in response I told her I would not service her property , she then started to become upset When I had a opportunity to speak I told her she could contact the Revdex.com, she stated to demand again I service her property,I told her I was very busy and that I would not service her propertyShe began to raise her voice I said good-bye and hung up/ Exactly days later a blocked call came in I was in my office I had my office maneger with me and the call was on speaker phone I believe this person again called I this call was on the borderline*** ***Again I stated the same comments as I indicated as above however I also stated that I as the owner of my company decides what is in the best interest of Precise Property Services and said good-bye and hanged up.To resolve this matter I have *** in *** and to offer *** *** *** I will make a donation of $*** in the name of this personI sincerely hope this gesture helps alleviate any distress this person has and I will forward a copy of a money order from my bank made out to ***The choice is up to client to accept this@ Regards Precise Property Services
Initial Consumer Rebuttal /* (3000, 7, 2016/05/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The above opening first line is correct percentThen he stated in was doing a large job up past our area and would check our property on his travel to that jobApparently, the 78km did not matter on that jobI was asked to call back, which was my only call back to his companyThe call lasted a few minutes, at which time I did ask if he was going to service our propertyHe then stated no, that he had *** employees *** and did not have the manpowerI stated he should honor the flyer, he was the one who said "do whatever you have to do, call who ever, I am busy"ClickWho's voice was raised, not mineWho hung up, not meWho called later, not me*** His offer to send that small amount of money, to the ***t, perhaps it is to alleviate his stress! ***