Advantage Honda

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: As of the date of filing this complaint, the company that covered extended warranty never received any letter/papers from the dealership about a request to cancelAs of today, April, 14, 2017, my warranty is still not cancelledDealership has done nothing to resolve this issue In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Good afternoon, Customers name [redacted] Customer was contacted on at approx 115pm about there concern and safety with a vibration in their car when the car is at an idleThe manufacturer Honda has created a video pertaining to this concern explaining that the vibration is due to a new direct fuel injection engine and a continues variable transmission designed to enhance fuel efficiency and increase engine torque which will cause a vibration at idle or while driving below rpmsThis design and or vibration causes no operation or safety concernAt this time there is no product improvement for there complaintWe asked [redacted] to come to the dealer to review the video but she has declinedThere is no further action that can be taken on this matter Thank you for your assistance Customer ID# [redacted] [redacted] for Advantage Honda [redacted] T: ###-###-#### ex F: ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]Advantage Honda Service continues to demonstrate their total lack of interest in satisfying customers Again, I repeat, I brought my car in to Advantage Honda Service department for what they refer to as a 30,mile service Some type of fluid was spilled on my front fenders and within the engine which stunk up my car and nauseated my family for the extended 4th of July weekend To this day I have not received a phone call from them or any kind of follow up The only responses I have received are the poorly worded and snarky messages passed on through the assistance of the Revdex.comSloppy, careless and condescendingWhat a disgraceful way to run a business Again I request that Advantage Honda remedy this situation caused by the spill their employees caused to my vehicle In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

The Dealership has tried to contact the customer via phone and e-mail to obtain credit card information in order to facilitate the return of his depositAt this present moment we have not received a response

ID# [redacted] The repairs owed to this customer were not from this dealershipThey were from a previous dealer that is no longer in businessWe have no affiliation or obligation under the prior companyAs an act of good faith and as a goodwill gesture we performed a complete detail of the car both inside and out and touched up both the front and rear bumpers at no charge to the consumerOur only intent was to satisfy the consumer to the best of our ability

I spoke with Virginia O [redacted] this afternoon and explained to her that it was a mistake on our behalf and it will be taken care of immediatelyThere is a check being cut for her refund and will be sent out via Fedex Overnight tomorrow, Friday October **,She will have that check in her mailbox by Monday October **, I also expressed to her that she will receive an email from me with a tracking number

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Hello,I thank you so much for trying to help me in this matter I don't agree with the statement that was provided from the dealership[redacted] of all I never had been offered anything from them as he stated on his text that I denied or rejected, this is a statementThey never offered me anythingWHATS THE POINT TO PAY EXTRA FINES & FEES FOR ME IF I GET ANY SOLUTIONI have all the emails that I sent time to time inquiring about the status which they never replied, after several attempts, few times they were kind enough to give me a phone call and just stated they are still waiting for the shipment No offer was made never ever.Last promise was made that they placed an order in my name and definitely this will be in by the end of this month or beginning of April but it will be different color, SURPRISINGLY IF THEY ORDER THE ITEM SPECIFICALLY FOR ME, THEN THEY KNEW WHICH ONE I WANTED, SO WHY THIS WILL BE DIFFERENT? by the way, this is also a possibility.Lastly, MrT [redacted] mentioned if I am still interested then they can place the order for me and will take at least months Don't you think this is contradictory? If they already placed an order and waiting for the new car in next 2/weeks then why they will place a new order? Means maybe that order was never been placed for last months or now they are trying to solve as Revdex.com is involved.He mentioned, if I want, they will refund my money I didn't pay them months ago to get a refund, I want my new car that was promised within 3/weeks me in JanuaryPlease help me in this, Thanks & regards, [redacted] *** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

After reviewing the Customer’s Complaint and file, we have concluded that the Dealership has not done anything wrong. By the Customer’s own admission, the dealership had tried to supply the customer with a like-Model vehicle however the customer rejected this vehicle. The Dealership can factory... order the vehicle for the customer, however it may take at least 3 months for delivery. If the customer does not want to factory order this vehicle we will refund the down payment. Please instruct us and we will prepare the refund of the deposit or order the vehicle. Robert J. T [redacted] Legal Assistant General Counsel’s Office Advantage Honda

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Hello,I read the response from the businesAnd yes I agree that I picked up the new car because I have no other choice The commitment they were promising since January (I have all the proof all the emails that I sent them time to time which they never responded), and because I didn't want to be further engaged with more financial losses, I had to pick the car. Also, the original lease contract that we signed on January (I have the copy of that as well), they violated that on final stage, when I was about to take the key, then the Finance Manager just raised the price, and didn't give me any other choice than signing the paper, as he knew that I was stuck in that situation. So, I just want to make sure that they should stop this type of bad practice (commitment, promise etc) for their future customers, any business should be honest on their transactions, and thats why I had to contact Revdex.com so that they can alert any business including Advantage Honda to stop any kind of dishonest step for any customers, so that no body had to face what I had to go through.Thanks[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

This will be the final response of the Dealership in regards to this complaintAs stated previously, the Toyota Warranty has been cancelled and all funds from that warranty has been sent directly to Honda FinanceThe dealership did not handle any funds for this refund and for confirmation of this refund the customer needs to review his Honda loan balance and agreementAgain, as stated previously, the cancellation of the Road Vantage products has been submitted for processingPlease allow to weeks for Road Vantage to process refundRobert JT** Legal Assistant Advantage Toyota

Regardless of the age of any vehicle if it comes in with paint issues they are not related to the dealership spilling brake fluid on them or any other fluid for that matterThe work order that the customer signed at time of write up listed all the repairs that were going to be performed to there carReplacing spark plugs was again not one of them!!! The same description of the services that the customer signed for is the exact same description on there invoice at time of write upThe customer saw what the 30,mile was and the same service is done every 30,miles so based on 101,that service is the one called for at that mileageWhile the manager has made several attempts to contact the customer she was out of the office for a few daysWe performed the repairs the customer requested and signed for and collected the correct amount of money from the customerThere is no monies due back to customer

This will be the Dealership last response to this complaintOnce more, the customer is currently in possession of a new leased vehicleAt no point in time did the Dealership force the customer to lease the vehicle which he had leaseDuring the process of obtaining the vehicle the Dealership had kept the customer informed with the issues with obtaining the exact model and color of the vehicle he requestedThe manufacture does not always send the exact model/color vehicle to dealershipDuring this process, and in our previous responses to the Revdex.com, we have informed the Customer that he could receive a refund of his depositThe customer did not choose to have his deposit refundedIt was the customer choice to keep his previous leased vehicle past the lease termThe dealership did not conduct any statements, deceiving commitments nor was it dishonest with the customerThis complaint should not reflect badly upon the dealershipBy virtue of the foregoing, it is plainly clear to see that the dealership had fulfilled its obligation to the customer and has been acting in good faith with the customerAt this time, the dealership does not feel that they have done anything wrong and is not in the position to offer the customer any type of settlementRobert JT** Legal Assistant Advantage Honda

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I do not accept the response of Advantage HondaI am confused by their response Are they saying that because my year old Honda was not in perfect condition that it was okay to return it covered in some type if engine fluid? I disagree This flippant remark seems to indicate the indifferent and sloppy service Advantage dealership provides In addition, I have already brought it to the car wash and can tell them that the spots did not come out after washing I was told those spots will require compound and buffing to be removed which will cost $plus tax Furthermore, I repeated to all service providers starting with the valet parking attendent to Neil, the service rep, that my Honda Odyssey had over 101,miles on it Why would I request a 30,mile service? I didn't I requested a tuneup I actually had recently had an oil change and had the cabin and engine filters changedWhat I requested was a tune up and what I wanted was spark plugsI asked several times, at least four, if I could expect what would be provided in a traditional "tune up" I was told yes If you *** tuneup it indicates a tuneup will involve changing the spark plugs I specifically requested this service because this is what is called for at about 100,miles on Honda OdysseyWhile I did sign a paper, when I requested a copy of the paper I had signed, I was told I would receive it at payment While I did find this unusual it did not raise red flags because of the reputation of the Honda corporation. In additon, my family was inconvenienced by a horrible smell caused by a spill within the engine compartment that permeaetd into the passenger cabin This lasted all Fourth of July weekend and my family was forced to drive to our many events with the windows open often arriving nauseated by the stink caused by the spill (probably the same fluid splattered over both my front fenders). When I left my car for service at Advantage Honda I expected a certain caliber of service I expected work on my vehicle to be done carefully and conscientiously This is not what happenedI paid in order to have access to my car, not because I was pleased by their service or the work performed on my car When I asked to speak to the manager I was told she was gone for the long weekend Repeated attempts to reach her were unsuccessful I feel misled and overcharged In fact my car was returned to me with damage that it did not have before I brought it to Advantage Honda Advantage Honda does not dispute this I request compensation in the amount of $in order to cover the expense of having my car buffed in order to remove spots and for the inconvenience caused to me and my family by the carelessness of Advantage Honda.Thank you for your consideration in this matter.Sincerely, *** ***( A would like to add that upon review of the documents faxed to you by Advantage Honda the mileage they have recorded on their paperwork is wrong They record the mileage as In fact, my mileage on July * was 101, My receipts show the correct mileage on my Honda Odyssey This is just another sloppy mistake and probably explains why a 30,service was provided on my vehicle rather than a 100,service This could have been easily reviewed as they had the car in their possession

Customer brought there car in for service on 07/**/at 9:30am requesting a 30,mile serviceCustomer asked at that time if the spark plugs were included in the service and the advisor explained to the customer that were not included but that the tech would examine the spark plugs and the
entire car to see if there were any other repairs needed on the vehicleThe customer was notified of additional repairs needed and replacing the spark plugs was not one of themCustomer declined all repairsThe punch stamp time for the car being worked on by the technician was from 2;19PM TO 5:50PMThe brake fluid was not topped off or replaced on this car and the technician stated that the car has numerous paint issues before he even started working on the carNone of the fluids replaced on this service would cause paint damage. The customer signed the work order with a full explanation printed out on the work order of what the 30,mile service consisted ofWe have faxed to the Revdex.com TO THE ATTENTION OF *** *** a copy of the signed work order and the technicians time and date stamp along with a copy of our service menu showing an explanation of a 30,mile service

The response to the complaint ID #*** is as followsThe concern the customer has is a characteristic of the car and is not a manufacturers defectThere was no disclosure required at time of the sale.Advantage Honda

[redacted]
[redacted]
[redacted]
[redacted]   Customers name [redacted]   Customer was refunded their deposit of $880.03 on 04/**/15 by credit card ending in [redacted]. Our company was charged back by the merchants c/c company Visa. The reference...

number is [redacted]. Case number #[redacted]. Customer was refunded there deposit via charge back to us   Thank you for your attention on this matter [redacted] for Advantage Honda [redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As of the date of filing this complaint, the company that covered extended warranty never received any letter/papers from the dealership about a request to cancel. As of today, April, 14, 2017, my warranty is still not cancelled. Dealership has done nothing to resolve this issue
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business did not address the fact that they failed to disclose a known defect in the 2015 CRV.   Their internal bulletin was issued 7 days prior to my lease. They leased me a car that is defected and won't even attempt to provide some sort of reimbursement as a sign of good faith since they refuse to replace my car. Watching a video doesn't take away from the fact that every time I drive my car it vibrates and shakes as if it's an old car. They must be held responsible for unfair business practices and failure to disclose important information, ultimately misrepresenting the car.   My safety concerns are not simply addressed by a video nor does it eliminate the defects. Their response to my valid concerns is weak and insufficient.   I am stuck with a 39 month lease and paying well over $300 a month for a defected vehicle.  It is unacceptable. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

ID#[redacted]The repairs owed to this customer were not from this dealership. They were from a previous dealer that is no longer in business. We have no affiliation or obligation under the prior company. As an act of good faith and as a goodwill gesture we performed a complete detail of the car both...

inside and out and touched up both the front and rear bumpers at no charge to the consumer. Our only intent was to satisfy the consumer to the best of our ability

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]Advantage Honda Service continues to demonstrate their total lack of interest in satisfying customers.  Again, I repeat, I brought my car in to Advantage Honda Service department for what they refer to as a 30,000 mile service.  Some type of fluid was spilled on my front fenders and within the engine which stunk up my car and nauseated my family for the extended 4th of July weekend.  To this day I have not received a phone call from them or any kind of follow up.  The only responses I have received are the poorly worded and snarky messages passed on through the assistance of the Revdex.com. Sloppy, careless and condescending. What a disgraceful way to run a business.  Again I request that Advantage Honda remedy this situation caused by the spill their employees caused to my vehicle.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]