Advantage Hyundai

The customer service department here in Hicksville needs improvement. The person on the phone for the service department really doesn’t have a clue how to talk to customers. Doesn’t she realize this is bad for business? Don’t the managers pride themselves on hiring top notch customer service reps? Amazing how dealerships differ - this one only rates one star.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved As a matter of fact the [redacted] , [redacted] *** was very helpful to me and my case Sincerely, [redacted]

The transaction was completely legalDealer has already offered to cancel warranty and work with customer on resolution

We here at Advantage Hyundai have spoken with *** *** and have refunded her any monies she was entitled to and we have also given her free oil changes for her inconvenience in this matterThe *** *** has spoken with her and the technician working on the vehicle and it was completely
our fault as to her issue and we value her business as she is a long time customer and we explained that to herWe are also working with *** *** *** on getting her reimbursed for a repair she had done awhile ago that now has become a campaignI am truly sorry for what has happened but Advantage Hyundai stands behind our work and product

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT
been resolved because:
Dealer adamantly admits no wrong-doing and offers minimal fraction of the amount claimed That is not an acceptable resolution Therefore, I have chosen to challenge it through various channels including this complaint
Sincerely,
*** ***

The transaction was completely legal. Dealer has already offered  to cancel warranty and work with customer on resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  As a matter of fact the [redacted], [redacted] was very helpful to me and my case. 
Sincerely,
[redacted]

The warranty was not put through as their was a clerical error. As of today it is in process and should be reinstated by the close of the week. Sorry for the mix-up.
Thank you,
[redacted]

Review: My 2011 Hyundai Elantra needed an engine replacement. There was an extreme lack of communication and the engine was on back order. I was told by the rep we will receive a loaner when one was available and one never ba came available. After waiting 3 days and being told after calling that my engine was on back order I went to hyundai and spoke with a [redacted] whom said due to the time frame of an engine replacement and the part being on back order I should have received a rental from the beginning. I did rent a car on my own and paid myself. Hyundai than reluctantly took over the rental and failed to tell me I have to pay taxes on the rental. I also complained to Hyundai corporate headquarters and received no response 21 days later I received my car back and was also asked to rate them a 10 for service after advising the rep why I could not rate a 10 she asked me not to fill out the survey as it affects her review and pay. I left messages for the [redacted] called corporate and emailed the [redacted]. And have heard nothing for poor service length of time to fix my car and the money time and aggravation it cost to get the car back I feel for a huge company it is a poor reflection of who they say they stand for without a phone call back.Desired Settlement: An apology for lack of communication and time. Also reimbursement for the money that was laid out of pocket for a rental that I should never have paid for or some sort of compensation being that we also paid a car loan and insurance for a car we didn't have for almost a month to replace an engine on a 3 year old car.

Business

Response:

The consumer addressed the complaint incorrectly. All the issues listed are handled by Hyundai Motor America, not Advantage Hyundai. HMA ships the engine, authorizes the rental as part of the warranty agreement, and decides to charge tax on the rental. Advantage Hyundai and Hyundai Motor America are separate companies. Advantage is sorry for any inconvenience the customer experienced, including poor communication.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

The service department quoted a repair for our Hyundai Tucson at $3700 for a new catalytic converter plus other repairs. We took the vehicle to [redacted] for a second opinion. Good thing we did because when they put it on their diagnostic computer, the catalytic converter was just fine. Total repairs came to just $600. Hyundai misdiagnosed and tried to scam us out of over $3000. DO NOT TRUST their service department. They are dishonest. We have filed a complaint with Hyundai corporate.

Review: I bought a Hyundai Sonata from Advantage Hyundai in January. The dealership mistakenly registered our car under our old plates. When we received the registration and noticed the error, I called the dealership and they said they would resubmit the registration to the [redacted].Initially, I was told by the [redacted] that we would get the corrected registration in one to two weeks. When we didnt receive it in three weeks, I contacted her again and she said that they would need to send it to the main [redacted] office in [redacted], not the local one she had thought, and that it would take about 6 weeks. When we still did not get it, I called again and left a message for her, but she did not return my call. I called again three days later, and again did not receive a call backI then called a Hyundai America consumer affairs number and after contacting them three times the issue has still not been resolved and we still do not have our registration.Desired Settlement: We would like to get our registration.

Business

Response:

Registration will be issues by [redacted] tomorrow

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: It was around 11 AM when I went to the dealership, which happened to be Sunday and father’s day. After the sales person and I negotiated on the final purchase price of $14,900 for the certified pre-owned vehicle with transferable warranty remaining, I was placed on a phone call to my insurance company to obtain coverage. As I was on the phone, I was asked to place my signature and number of initials on the sales draft sheet. The sales person indicated to me that the sale included various standard fees that were included in the final price of $14,900. The time was about 2 PM when he moved on to forward the paper work for the trade-in, finance and finalize the sale. At about 4:30 PM I was called to meet with the finance person to finalize the paperwork. After spending most of the day at the dealership, I was very anxious to finish the process and return home to my family for father’s day. There were a couple of broken promises, such as failure to include a full spare tire and shouldering additional costs for the warranty transfer. Nevertheless, I rushed in to sign the remaining paper work and drove home to join my family.

That evening I noticed a minor damage under the passenger door of the vehicle which was not disclosed during the sale negotiations. The next day looking through the papers, I also noticed a significant increase in the sale price and the total cost of the vehicle. I contacted the salesperson about the damage and he said that he could not do anything about it. As for the inflated price, he provided me with the sales draft sheet showing initial price of $14,985 (not equal to $14,900!) and various fees totaling $1,397. However, the paper containing my signature did not have a subtotal or any total at the bottom to clearly disclose the cost. I believe this was a deliberate attempt to hide the cost and to quickly steer the sale to a point of no return while the sales person had me preoccupied with the insurance company’s phone call.

I tried reaching the [redacted] to raise my concern and dissatisfaction with how I was treated. None of my messages were returned. I finally spoke to one [redacted] ([redacted]) who was not the [redacted] on duty on June **. He heard my complaints and promised to discuss them with [redacted], the actual [redacted] involved with the sale. But, no one ever tried to reach me to address my concerns. The sales team took advantage of my trust in believing their words, which did not match their execution.Desired Settlement: Return money for improperly disclosed fees, warranty, damage, accessory and appropriate taxes.

Business

Response:

The transaction was completely legal. Dealer has already offered to cancel warranty and work with customer on resolution.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Dealer adamantly admits no wrong-doing and offers minimal fraction of the amount claimed. That is not an acceptable resolution. Therefore, I have chosen to challenge it through various channels including this complaint.

Sincerely,

Review: Dealer has a price guaranty that they will match another dealer's price. I received a better price on a Sonata GLS w "popular options"- $7/mo less ($225 from LIC Hyundai vs $232 from Advantage) on a lease and they refused to match unless I took a black car which I do not want. There was no such provision in their guaranty. They told me that the white vehicle has a special more expensive paint job so they have to charge more. That claim appears to be false. It was never mentioned to me by either dealership and it is not mentioned on their website. Even if it was true, the guaranty does not exclude white vehicles.Desired Settlement: Offer white Sonata GLS w "popular options"at promised price.

Business

Response:

White paint is more money. Research on [redacted], or any other pricing site shows that white paint is $200 more, and could also have additional options. Therefore the dealer could not "match the price" as the two cars were not the same price level.

Review: I am receiving repeted calls from the sales staff at Advantage Hyundai when I have asked to have my phone number removed. Apparently a customer filled out an application and used my cell phone number ###-###-####. I have requested 4 times to have my number removed since I am not the correct person they are trying to reach. I am continuing to receive these calls when I have been assured that my number has been removed.Desired Settlement: Stop Contacting Me

Business

Response:

Resolved

I purchased a car from advantage Hyundai. I am disabled and needed a good car to take me back and forth to dr's appointments. Not only does the car stall every time I start it, they refuse to give me a title. Every time I call they give me the run around. The car is paid off in full and they still have not given me a title.

Review: on 6/**/13 I had inquired about purchasing a new vehicle at advantage hyundai. I was told that I had to put down a deposit on the vehicle which is understandable. I asked the sales person ([redacted]) if the deposit was refundable if I did not follow through with the purchase. his response was that it is "100% refundable and you can get your money back right away". 3 days later, I was not approved for my loan so I had to cancel my deposit and request a refund of $75 (the deposit I put down on the car). He kept me on the phone for 30 minutes trying to talk me into coming into the store to try to finance through them. I stated to him that their interest rate was too high and I just want my deposit back. after asking him several times to refund my deposit and after his several responses of "just come into the store and well talk about it", finally I got him to agree to just refund my deposit. I asked how long it would take to refund to my account and his response was "i will put it through right now and it will take 3-5 business days". after one week, the money was still not there so I decided to give it another week incase there was an issue or something. two and a half weeks later, the money was still not there and there were no pending credits to my account. I decided to call back [redacted] to ask what was taking so long. when I spoke to him he said "oh sorry ill put it through now" when asked why it was not processed when I requested, his response was "i dont know its not processed through this office, I dont know, I dont know". again, I asked how long it would take and the response was the same "3-5 business days". another week went by and still no refund. I decided to call to speak to a [redacted], after telling the secretary what my call was regarding and gave her my name, she put me on hold for 5 minutes only to tell me "every manager is in a meeting, can I take a message". I gave her my name and number and she said someone would call me back. in the meantime, I left 2 voicemails for [redacted] to call me back also. I never recieved a call that day. I called back the next day and the exact same thing happened "all managers are in a meeting, I will have someone call you back". so I waited about 3 hours and called back again requesting a manager and to my surprise, I was put on hold again and told that all managers were in another meeting. I asked the secretary when the meeting would be over so I could call back since no one would return my call. her response was "umm I dont know, try to call back after 6 or tomorrow". Needless to say, I never spoke to anyone. I waited for a call for another week and nothing. I called again demanding to speak with a manager and finally I got someone on the phone. he greeted me with the scripted response "i see that you are a valued customer and I am so sorry for the wait, I will speak to adrianne about this and I will personally process your request myself, if the refund is not in your account by Wednesday, call me back" So I waited another week and a half to see if the credit went through. after checking my account today, still no refund and no pending credit. I called back the store and asked for a manager, the secretary took my name and info and put me on hold. when she got on the phone she said "maam your credit card takes a while to process refunds and it will take another week" I stated that I needed to speak to a manager. right away, a different manager got on the phone with an attitude and said "what is the issue". I asked him to look into my account to see who I spoke with last time who said he was personally processing my request. he said I had no notes under my name and no records that I ever even called. I asked how could there not be any notes when I have called at least 5 times regarding this issue. his response was "we dont have to put notes everytime you call and I have no clue what you are talking about". I said all I want is my refund back, this is going on 2 months now fighting with your store and everytime I get the run around that I should wait a few days and see if the money is in my account and call back if it isnt. I said I have done this 4 times already and his response was "i dont know what to tell you, do you want me to process the refund or not". my response was "of coarse, I just want my money back, and this time please put a note in the computer that I called." the manager said ok and the money will be in my account by Wednesday. I do not believe a word this company says and they just say what you want to hear to get you off the phone. when they took the deposit, I was skeptable becuase I didnt want to wait forever for a refund and [redacted] insisted there would be no issue refunding my money. they are scam artists and will do anything for a sale.Desired Settlement: $75 refund and an explanation as to why it takes 6 calls to get a refund processed (which I still do not have the refund so who knows how many more times I will need to call"

Business

Response:

The customer was refunded her deposit. Please update and close the case.

Review: I have extended warranty purchase from Advantage Hyundai 100,000 mile 10 years

I brought my car to above dealer because the fuel gauge displayed below half tank, after topping tank off

the 2 fuel senders were replaced earlier that year (2013) based on the same issue

the dealer charged me $240 because they said they could not find an error code

I had to pay this to get my car

I called hyundai usa [redacted] case #[redacted] who concluded I should not have paid the $240 and contacted Advantage Hyundai's [redacted] who promised a refund check 12/*/13.

after many calls to [redacted], I still do not have the refund always hearing, "the check is in the mail"

it is 1/**/14, over a month of waitingDesired Settlement: check or cash or refund credit card, as soon as possible

Business

Response:

We mailed the refund check yesterday.

Review: I purchased a 2007 Mitsubishi Eclipse from Advantage Hyundai in [redacted]. New York on May **,2014. When I purchased the car I got an extended warranty from Fidelity Warranty Service Inc. Contract # [redacted]. /Tel # ###-###-####. I got an extended warranty for one year or 12,000 miles. When I called Fidelity they advised me that two days after I purchased the car the dealership cancelled my contract. I immediately called back the dealership advising them of this problem. They advised me that this binding contracting was re-instated. when I recalled Fidelity they advised me that no changes were made and it was still cancelled. What I would like to do is to make sure that this binding contract is re-instated by the dealership like he promised. /the two people that I spoke to in the dealership by first name basis is [redacted] or [redacted] in Finance.Desired Settlement: I would like to have the contract re-instated like I was promised.

Business

Response:

The warranty was not put through as their was a clerical error. As of today it is in process and should be reinstated by the close of the week. Sorry for the mix-up.

Thank you,

Review: Dr. [redacted], I had an appointment on [redacted], November [redacted] at [redacted] for the recall feature Campaign 121. I waited for my car and there was no problem. I did ask [redacted] who assisted me to print my receipt from 2012 as what the recall was addressing had already happened to me and I needed that receipt to send in for reimbursement. I drove to the city and parked my car in my garage and then in the evening at around * I was on [redacted] and [redacted] at a friend’s jewelry store trying to park and suddenly my car made these terrible sounds and I saw that the needle was on H so I stopped the car. The car was towed and we did not get home until [redacted]. The next morning, my son checked the car and there was no antifreeze so he bought some and we proceeded to put it in the car. I then made an appointment with [redacted] for an oil change as it looked like the oil had burned from the overheating incident. I was told that the cooling fans were unplugged and never put back on and this is why the car overheated. I am attaching a copy of the bill for the towing as well as the oil change as all of these were a result of your employee’s negligence. I am thankful it did not happen while I was on the parkway as it was a very cold night. I have always thought that service at your dealership was good and now I am doubtful as it looks like rushing through will result in events like what happened to me.Desired Settlement: Refund Check

Business

Response:

We here at Advantage Hyundai have spoken with [redacted] and have refunded her any monies she was entitled to and we have also given her 3 free oil changes for her inconvenience in this matter. The [redacted] has spoken with her and the technician working on the vehicle and it was completely our fault as to her issue and we value her business as she is a long time customer and we explained that to her. We are also working with [redacted] on getting her reimbursed for a repair she had done awhile ago that now has become a campaign. I am truly sorry for what has happened but Advantage Hyundai stands behind our work and product.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. As a matter of fact the [redacted], [redacted] was very helpful to me and my case.

Sincerely,