Advantage Inspection Service

Though the items described in the complaint are either not valid or were noted in the inspection report, we have a 100% satisfaction guarantee Not sure why the client did not simply contact us directly first but I will be in contact with the client to process the refund

This person is complaining that we missed reporting on the problem with the carport ceiling not having proper connection to the framing but she is WRONG Attached is the home inspection report and the defect is noted on page and in the Summary report of the most serious defects on page On page there is a photo of the problem with arrows pointing right to the defect The word REVIEW at the end of the comment line is defined on page and page to mean:REVIEW - Complete confirmation of condition was not made during our visual observation, a complete evaluation is needed prior to the end of your inspection period or close of escrow.Revdex.com STAFF PLEASE TAKE THE TIME TO REVIEW THE ATTACHED HOME INSPECTION REPORT - She bought an old home with many defects reported and ignored the home inspection report findings In the summary report alone, there are defects listed that needed further review which tells you that this home was in need of extensive repairs We cannot force her to act on the recommendations we make and if the client fails to act, they do so at their own peril A home inspection is like going to your family doctor to be checked-out If the family doctor tells you that your heart has a problem and you need further evaluation it would be wise not to ignore the advice If you fail to get your heart checked then your family doctor is not at fault for the result of you ignoring the instructions Again, the alleger here failed to take action on the home inspection report instructions and closed escrow on a home in rough condition without getting further review as we prescribed It is her fault, she deserves nothing and we will not provide her money to go away because our report was accurate and performed in accordance with the Standards of Practice for Arizona Home Inspectors At the onset I offered her her money back and then went on to offer her almost double our inspection fee in order to replace the entire ceiling that we did not miss Even after the $offer she tried to extort $more for something on the roof and, as you might have guessed, on page the inspection report lists problems with the roof needing Review/Attention Apparently she did not follby getting a roofer out before closing escrow either At this point we offer her nothing as I do not respond to extortion and she has wasted so much of my time that she should be the one paying me.Please make this the final round of back and forth Revdex.com responses I will not be making her an offer of any kind Get the highest ranking person at the Revdex.com involved and take whatever action you normally take when a company with a year stellar history encounters an extortionist

As you can probably tell from the emails this person sends, she behaves in an unreasonable and unstable manner She has been offered her full $fee back and last week I was so desperate to get her to go away that I even offered to spend $to replace her carport ceiling Her carport ceiling problem was discovered by our inspector and noted in the report The loss of drywall connection exists on page with photos and arrows pointing to it and also in the Summary Report of critical items on page 27; she ignored the inspection findings and is attempting to extort us The Revdex.com has a long history and I am sure that in some cases you are contacted by "Nightmare Customers" We have been in business for years and have completed over 65,inspections locally This person ranks as the most difficult customer ever encountered among the 65,we have served She was offered two options: to get a full refund of our $inspection fee or to have us pay the $to replace her carport ceiling She rapidly declined both and went on ranting in unintelligible emails Both offers have been rescinded and we offer her nothing