Originally, the customer actually purchased and took delivery of a used [redacted] and decided that for whatever reason she didn't like it, I believe it was because she was concerned about the year and mileage of the vehichad absolutely NOTHING to do with the vehicle's condition, performance or warrantyThe dealership went above and beyond our obligation according to state law and allowed her to flat return the vehicle without any repercussions or costs to herWe didn't structure it as a trade, we just unwound the deal to make her happyAgain, this is NOT required by state law and I don't know of any other dealers that would allow this to happen.She then took a few more days to select a different vehicleShe had been happy with how the staff had treated her and wanted to do business with usShe ultimately, after much deliberation, selected a used [redacted] LTZShe negotiated her deal over the course of a day or two and took deliveryShe came back a few weeks later and said that she had found dents from hail damage on her bed rails and roofWe looked at the vehicle with her and offered, as a goodwill gesture to either repair the bed rails (using paintless dent removal) or to give her bed rail protectors as they would cover the dentsAs cosmetic issues are not covered by state warranty we felt this was very fairIn CT used car warranty is very specificIt covers mechanical and safety items onlyThe customer installed her own bed rail protectors and then came back to me to have me repair the dents in her roofI told her that I would give the same dollar amount as the rails would be but that she could use that money toward the roof repairI scheduled an appointment with the dent repair technician to get an estimate on the roof and she didn't show for the appointment, she said she didn't get the emailI scheduled another appointment for the dent repair technician-she had said she could leave the truck for the day- but instead she stopped in around and wasn't leaving the truckUltimately, due to her schedule we had to have the dent technician drive to her to get the estimate doneI actually had to pay just to get him to go there, even though he didn't do any workWe got the estimate of $and I told her that I would offer to split the bill with herThis is about $more money for me to kick in versus just have the bed rails repaired or covered, but again, I am trying to go above and beyond to make her happyAccording to CT DMV, my obligation to anything at all is zeroI have been in business for over years and have always tried to make reasonable accomodations to keep my customers happyNever at any point during her purchase transaction did anyone hide/deceive or mislead her about the dents on the truckIn the state of CT it is the customer's obligation to do their due diligence when purchasing a used vehicleThere is no disclolure requirement for dings or dentsIn addition, at Grossman Chevrolet Nissan we always offer that customers can take vehicles to their mechanic for an inspection for their own peace of mindThis was not a rushed purchase in which the customer didn't have ample opportunity to inspect, re-inspect or take the vehicle to a mechanicIn fact, I believe her much taller brother was with her for the purchase transaction and could have also done a physical inspection of the vehicle
Complaint: [redacted] I am rejecting this response because:When purchasing a truck which happened a to be a big purchase since it is a second vehicle I was very apprehensiveI am a single mom and brought a friend that to help me which was taller than IHe was not tall enough to look on top of a roof of a large Chevy [redacted] truckWe don't have hail storms often in the state of CTIn fact I can't remember the last time we had a hail storm? If the truck was hit by hail then why were there no dents all over the hood like the roof? I saw the few dings on the bed rails upon purchase and figured that I would put guards over the rails and wouldn't see the few dentsA few weeks later as I mentioned I climbed up to wash the truck and noticed tons of dents on the roof, if I were to guess how many maybe or more?? I was upset that no one disclosed this to meThe professional that detailed the truck was up waxing the roofThis is how I know that Grossman Chevrolet was aware the truck they sold me was all dentedThere were a few employees that I won't mention their names agreed with me that Grossman Chevrolet was aware and should repair the dentsI have been back and forth times to finally meet dent wizard to have them review the needed repairsThis took several hours of time the last visitDent wizard was running several hours late even after appointmentThat was the day the salesman drove me minutes down the street to wait at a coffee shopThe salesman used his own car, I don't see how this in inconvenienced or even costs the company moneyI can't believe the dealership is pushing back and not taking responsibilityAgain I as well as my friend would have needed a ladder to climb up to view the roof of this large 4xtruckMy neighbor just purchased a brand new Ford 4xloaded for $34,My truck out the door was just under $30,and at the time was years oldThis was not a problem at all until I find out my truck is all dented in an area that no one would think of lookingI just bought a new used car since my car warranty ran outI know which dealerships are honest and accommodatingI am sorry this dealership is not taking responsibility and repairing the dentsThey would of had a life long customer as well as good advertising since I live in the country and know many people that drive trucks Thank you in advance for your time [redacted]
Originally, the customer actually purchased and took delivery of a used [redacted] and decided that for whatever reason she didn't like it, I believe it was because she was concerned about the year and mileage of the vehichad absolutely NOTHING to do with the vehicle's condition, performance or warrantyThe dealership went above and beyond our obligation according to state law and allowed her to flat return the vehicle without any repercussions or costs to herWe didn't structure it as a trade, we just unwound the deal to make her happyAgain, this is NOT required by state law and I don't know of any other dealers that would allow this to happen.She then took a few more days to select a different vehicleShe had been happy with how the staff had treated her and wanted to do business with usShe ultimately, after much deliberation, selected a used [redacted] LTZShe negotiated her deal over the course of a day or two and took deliveryShe came back a few weeks later and said that she had found dents from hail damage on her bed rails and roofWe looked at the vehicle with her and offered, as a goodwill gesture to either repair the bed rails (using paintless dent removal) or to give her bed rail protectors as they would cover the dentsAs cosmetic issues are not covered by state warranty we felt this was very fairIn CT used car warranty is very specificIt covers mechanical and safety items onlyThe customer installed her own bed rail protectors and then came back to me to have me repair the dents in her roofI told her that I would give the same dollar amount as the rails would be but that she could use that money toward the roof repairI scheduled an appointment with the dent repair technician to get an estimate on the roof and she didn't show for the appointment, she said she didn't get the emailI scheduled another appointment for the dent repair technician-she had said she could leave the truck for the day- but instead she stopped in around and wasn't leaving the truckUltimately, due to her schedule we had to have the dent technician drive to her to get the estimate doneI actually had to pay just to get him to go there, even though he didn't do any workWe got the estimate of $and I told her that I would offer to split the bill with herThis is about $more money for me to kick in versus just have the bed rails repaired or covered, but again, I am trying to go above and beyond to make her happyAccording to CT DMV, my obligation to anything at all is zeroI have been in business for over years and have always tried to make reasonable accomodations to keep my customers happyNever at any point during her purchase transaction did anyone hide/deceive or mislead her about the dents on the truckIn the state of CT it is the customer's obligation to do their due diligence when purchasing a used vehicleThere is no disclolure requirement for dings or dentsIn addition, at Grossman Chevrolet Nissan we always offer that customers can take vehicles to their mechanic for an inspection for their own peace of mindThis was not a rushed purchase in which the customer didn't have ample opportunity to inspect, re-inspect or take the vehicle to a mechanicIn fact, I believe her much taller brother was with her for the purchase transaction and could have also done a physical inspection of the vehicle
Complaint: [redacted] I am rejecting this response because:When purchasing a truck which happened a to be a big purchase since it is a second vehicle I was very apprehensiveI am a single mom and brought a friend that to help me which was taller than IHe was not tall enough to look on top of a roof of a large Chevy [redacted] truckWe don't have hail storms often in the state of CTIn fact I can't remember the last time we had a hail storm? If the truck was hit by hail then why were there no dents all over the hood like the roof? I saw the few dings on the bed rails upon purchase and figured that I would put guards over the rails and wouldn't see the few dentsA few weeks later as I mentioned I climbed up to wash the truck and noticed tons of dents on the roof, if I were to guess how many maybe or more?? I was upset that no one disclosed this to meThe professional that detailed the truck was up waxing the roofThis is how I know that Grossman Chevrolet was aware the truck they sold me was all dentedThere were a few employees that I won't mention their names agreed with me that Grossman Chevrolet was aware and should repair the dentsI have been back and forth times to finally meet dent wizard to have them review the needed repairsThis took several hours of time the last visitDent wizard was running several hours late even after appointmentThat was the day the salesman drove me minutes down the street to wait at a coffee shopThe salesman used his own car, I don't see how this in inconvenienced or even costs the company moneyI can't believe the dealership is pushing back and not taking responsibilityAgain I as well as my friend would have needed a ladder to climb up to view the roof of this large 4xtruckMy neighbor just purchased a brand new Ford 4xloaded for $34,My truck out the door was just under $30,and at the time was years oldThis was not a problem at all until I find out my truck is all dented in an area that no one would think of lookingI just bought a new used car since my car warranty ran outI know which dealerships are honest and accommodatingI am sorry this dealership is not taking responsibility and repairing the dentsThey would of had a life long customer as well as good advertising since I live in the country and know many people that drive trucks Thank you in advance for your time [redacted]