Complaint: [redacted] Really ***? I am rejecting this response because statements made as facts are misleading or absolutely incorrect! Since we are now communicating through the Revdex.com I will clarify several things I agree I would never have made this complaint if Hawaii Landscape Services (HLS) simply would have refunded the payment for the work not completed instead of sending emails that it was my fault work was not donethere was three months to do the work! In the emails I was told I wasn't paying enough, yet I paid the exact price which HLS representative told me the cost would be, and what I was billed each monthI even suggested I expand the service and pay more to two different HLS employeesMay I suggest the approach to make the customer wrong is not an appropriate approachI have evidence to support all of my statements or would have never filled thisTo clarify, prepayment was always required by HLS I believe it is even written on the monthly communication from HLS when sending the statement or on the statement itselfHowever, [redacted] is correct this complaint should not have had to be filled if the company was a little better at communication and accountability on this issue I had additional alternate work, which his crew had done before, if they simply would have let me know they were coming, and/or were there that Saturday, as [redacted] alleges they wereWe never saw them Poor communication was on HLS's part on how they were going to make up work promised for September, October and November from the August prepaid work which was never doneThroughout the rest of the time I agree with [redacted] that communication had been very good from his companyHLS is to be commended for their normally good communication Relating to the comment that the quality of work was consistently goodI do not agree with that [redacted] may want to explain why he did some additional work gratis because of the number of problems and poor quality of previous work from his crews (You agreed [redacted] at that time that your crews had not taken proper care of the property! I can give the names of your employees who agree with those statements.) Regarding the ridiculous $owed comment, for the Revdex.com and any other reader considering using HLS, please understand the circumstances in which the HLS representative onsite at the time of construction, ***, told the subcontractor that they hired to build a wall that the subcontractor "did not have to correct an undermining of the driveway issue when adding a support wall, it was not in the contractOne line of the contract designated the $to specifically do that workI am very surprised [redacted] expects to be paid for work not doneIn fact I contracted with the same company that build the wall to add a different support to correct the specific issueThe subcontractor, ALS, asked to be paid directly for the additional work since it was too late to do what was originally contracted for through HLSI don't believe anyone would expect to pay twice for the same workSorry [redacted] I don't owe you the moneyI think it is time for HLS/ [redacted] to stop trying to make me wrong to make them/you look rightOr perhaps we can continue this bantering through additional social mediaI did receive the refund, thank you Sincerely, [redacted]
Complaint: [redacted] Really ***? I am rejecting this response because statements made as facts are misleading or absolutely incorrect! Since we are now communicating through the Revdex.com I will clarify several things I agree I would never have made this complaint if Hawaii Landscape Services (HLS) simply would have refunded the payment for the work not completed instead of sending emails that it was my fault work was not donethere was three months to do the work! In the emails I was told I wasn't paying enough, yet I paid the exact price which HLS representative told me the cost would be, and what I was billed each monthI even suggested I expand the service and pay more to two different HLS employeesMay I suggest the approach to make the customer wrong is not an appropriate approachI have evidence to support all of my statements or would have never filled thisTo clarify, prepayment was always required by HLS I believe it is even written on the monthly communication from HLS when sending the statement or on the statement itselfHowever, [redacted] is correct this complaint should not have had to be filled if the company was a little better at communication and accountability on this issue I had additional alternate work, which his crew had done before, if they simply would have let me know they were coming, and/or were there that Saturday, as [redacted] alleges they wereWe never saw them Poor communication was on HLS's part on how they were going to make up work promised for September, October and November from the August prepaid work which was never doneThroughout the rest of the time I agree with [redacted] that communication had been very good from his companyHLS is to be commended for their normally good communication Relating to the comment that the quality of work was consistently goodI do not agree with that [redacted] may want to explain why he did some additional work gratis because of the number of problems and poor quality of previous work from his crews (You agreed [redacted] at that time that your crews had not taken proper care of the property! I can give the names of your employees who agree with those statements.) Regarding the ridiculous $owed comment, for the Revdex.com and any other reader considering using HLS, please understand the circumstances in which the HLS representative onsite at the time of construction, ***, told the subcontractor that they hired to build a wall that the subcontractor "did not have to correct an undermining of the driveway issue when adding a support wall, it was not in the contractOne line of the contract designated the $to specifically do that workI am very surprised [redacted] expects to be paid for work not doneIn fact I contracted with the same company that build the wall to add a different support to correct the specific issueThe subcontractor, ALS, asked to be paid directly for the additional work since it was too late to do what was originally contracted for through HLSI don't believe anyone would expect to pay twice for the same workSorry [redacted] I don't owe you the moneyI think it is time for HLS/ [redacted] to stop trying to make me wrong to make them/you look rightOr perhaps we can continue this bantering through additional social mediaI did receive the refund, thank you Sincerely, [redacted]