Advantage Metal Roofs completed the electrical work for Ms [redacted] on Thursday, Jan15, the same day we were notified it was incomplete and stepped in again to schedule.The roof for Ms [redacted] was completed in a timely fashion on Nov26, but the electrical work to connect her attic fan could not be done at the completion of the job because AMR did not have access to the interior of the home at that point.The electrician was charged with contacting the homeowner for access and it is our understanding this was attempted three times between Novand Dec We understand, through the Revdex.com complaint, that Ms [redacted] did not feel the electrician followed through with his communication to her to the point of getting the work scheduled.Due to the initial scheduling difficulties, Ms [redacted] was given direct contact information for the electrician on Dec16.AMR was unaware the communication difficulties were still delaying the electrical work on Ms [redacted] project until Ms [redacted] contacted the Revdex.com in January An AMR owner immediately apologized to Ms [redacted] for the delay and for staff not following up to be sure an appointment was made between the electrician and client, and extended a gift card to her for her inconvenience.It is AMR's ongoing priority to meet client needs in a timely fashion every time
Complaint: ***
I am rejecting this response because: the company claims it did not have access to the inside of my home on November 26th, yet employees of the company were inside my home that day: 1) to fix the exhaust pipe from the hot water heater which extends through the roof, and 2) to sign paperwork regarding job completion In addition there are other issues of semantics of which I do not agree.Perhaps other consumers will find the truth of this matter somewhere in between The fact still remains the turnkey job was completed over days after November 26th It was not clear to me when I signed an agreement for the job on October that it would be my responsibility to continue to contact contractors to finish a jobI work minutes from my home, if an appointment needed to occur I have the flexibility to leave my job to return home and then return to work. I am appreciative the company has responded to my concern and had an electrician hook up the attic fan on January 15th
Regards,
*** ***
Advantage Metal Roofs completed the electrical work for Ms. [redacted] on Thursday, Jan. 15, the same day we were notified it was incomplete and stepped in again to schedule.The roof for Ms. [redacted] was completed in a timely fashion on Nov. 26, but the electrical work to connect her attic fan could not be...
done at the completion of the job because AMR did not have access to the interior of the home at that point.The electrician was charged with contacting the homeowner for access and it is our understanding this was attempted three times between Nov. 26 and Dec. 15. We understand, through the Revdex.com complaint, that Ms. [redacted] did not feel the electrician followed through with his communication to her to the point of getting the work scheduled.Due to the initial scheduling difficulties, Ms. [redacted] was given direct contact information for the electrician on Dec. 16.AMR was unaware the communication difficulties were still delaying the electrical work on Ms. [redacted] project until Ms. [redacted] contacted the Revdex.com in January. An AMR owner immediately apologized to Ms. [redacted] for the delay and for staff not following up to be sure an appointment was made between the electrician and client, and extended a gift card to her for her inconvenience.It is AMR's ongoing priority to meet client needs in a timely fashion every time.
Advantage Metal Roofs completed the electrical work for Ms [redacted] on Thursday, Jan15, the same day we were notified it was incomplete and stepped in again to schedule.The roof for Ms [redacted] was completed in a timely fashion on Nov26, but the electrical work to connect her attic fan could not be done at the completion of the job because AMR did not have access to the interior of the home at that point.The electrician was charged with contacting the homeowner for access and it is our understanding this was attempted three times between Novand Dec We understand, through the Revdex.com complaint, that Ms [redacted] did not feel the electrician followed through with his communication to her to the point of getting the work scheduled.Due to the initial scheduling difficulties, Ms [redacted] was given direct contact information for the electrician on Dec16.AMR was unaware the communication difficulties were still delaying the electrical work on Ms [redacted] project until Ms [redacted] contacted the Revdex.com in January An AMR owner immediately apologized to Ms [redacted] for the delay and for staff not following up to be sure an appointment was made between the electrician and client, and extended a gift card to her for her inconvenience.It is AMR's ongoing priority to meet client needs in a timely fashion every time
Complaint: ***
I am rejecting this response because: the company claims it did not have access to the inside of my home on November 26th, yet employees of the company were inside my home that day: 1) to fix the exhaust pipe from the hot water heater which extends through the roof, and 2) to sign paperwork regarding job completion In addition there are other issues of semantics of which I do not agree.Perhaps other consumers will find the truth of this matter somewhere in between The fact still remains the turnkey job was completed over days after November 26th It was not clear to me when I signed an agreement for the job on October that it would be my responsibility to continue to contact contractors to finish a jobI work minutes from my home, if an appointment needed to occur I have the flexibility to leave my job to return home and then return to work. I am appreciative the company has responded to my concern and had an electrician hook up the attic fan on January 15th
Regards,
*** ***
Advantage Metal Roofs completed the electrical work for Ms. [redacted] on Thursday, Jan. 15, the same day we were notified it was incomplete and stepped in again to schedule.The roof for Ms. [redacted] was completed in a timely fashion on Nov. 26, but the electrical work to connect her attic fan could not be...
done at the completion of the job because AMR did not have access to the interior of the home at that point.The electrician was charged with contacting the homeowner for access and it is our understanding this was attempted three times between Nov. 26 and Dec. 15. We understand, through the Revdex.com complaint, that Ms. [redacted] did not feel the electrician followed through with his communication to her to the point of getting the work scheduled.Due to the initial scheduling difficulties, Ms. [redacted] was given direct contact information for the electrician on Dec. 16.AMR was unaware the communication difficulties were still delaying the electrical work on Ms. [redacted] project until Ms. [redacted] contacted the Revdex.com in January. An AMR owner immediately apologized to Ms. [redacted] for the delay and for staff not following up to be sure an appointment was made between the electrician and client, and extended a gift card to her for her inconvenience.It is AMR's ongoing priority to meet client needs in a timely fashion every time.