Advantage Moving & Storage

The Gutter Guys takes customer service very seriously as attested to by our being in business since and over 300,satisfied customersWe appreciate the opportunity that the customer gave us to provide a solution to his gutter repair We try hard to exceed customer expectations but unfortunately in this case we did not The number one complaint in home improvement business is miscommunication and that seems to be the issue here The customer has no issue with the work we provided, his issue is with our method of payment As a small business we do not offer financing or billing arrangements on small jobs to non owner occupied residential homes with out prior credit approval When our office called to schedule the job to be completed we indicated at that time that someone would have to be at property to make payment or a credit-card would have to be used for paymentWe do jobs every day and it is never an issueWe have found from past experiences that it is very difficult and expensive to collect payment after the job is completed, we did not take any deposit or payment prior to arrival to complete the jobWhen our installation crew arrived at the job site the property owner was called again as no one was at the job site to pay and indicated we would need to process the payment and the property owner gave his credit-card information and we completed the job as requestedThe property owner had the right to not like our payment policy and go with another service provider but he choose to have us complete the work Now that the work has been completed he is complaining because he does not want to pay on our terms but on his terms which we did not agree to We feel that property owner received a quality job at the price he agreed to and paid and no credit will be given Thank youTom RThe Gutter Guys

Review: they cracked my tv screen during my move on 2/10/14. I was promised a claim would be filed and it was not. I tried calling them about 15 times and they would no longer accept my calls or call me back. they raved about what a good person I was to the mover's and then left me with a cracked screen. ignoring me was very unprofessional. there were also items I didn't wish to be moved that were taken to my home anyway. they then set up the rooms before asking me where I wanted some things. my bedroom was to be set up exactly the same as the way they took it from my old home, but they didn't do that right either. HAD THEY NOT IGNORED ME, I WOULD'VE LIVED WITH THE LATTER ISSUES EVEN THOUGH IT WAS DONE WRONG.Desired Settlement: I want them to either fix, or pay to fix the crack in tv screen. they can file a claim for me with their insurance carrier as promised also!

Business

Response:

We had already issued this customer a damage claim form to the same address as on file. In her favor, we never did get a response so we will gladly send her another one. We will send customer another damage claim form via mail so we may submit in a weight valuation claim for tv screen that was cracked. Thank you.

Business

Response:

We had already issued this customer a damage claim form to the same address as on file. In her favor, we never did get a response so we will gladly send her another one. We will send customer another damage claim form via mail so we may submit in a weight valuation claim for tv screen that was cracked. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I contracted Advantage Moving and Storage to move me from my old apartment to my new apartment on November 28, 2015. This was based on a personal referral. My brother had received excellent service from them three years ago.

However, I did not have nearly the same experience. I am making a complaint about being grossly overcharged from the original contract price, receiving poor service throughout the move and finding items broken/damaged in the process. In fact, the more I unpack, and setup, I'm revealing more damages each day.

I was quoted on Saturday, November 7th for a 2 man job at $447.48 for four hours at a $99/hour charge plus fuel and transport. This was for a 50-100 box job plus small items and furniture. I was promised that the men would take the utmost care of my belongings. I had even inquired about my TV and if I needed to save the old box. I was told by the owner who booked my job, that his men would be sure to cover and protect all my furniture and large items.

The two men were contracted to arrive at 10:00 - 10:30 on Saturday, November 28th. They came early at 9:45 am with three men on the truck. It was not disclosed until the end of the job that they would be charging me $119/hour instead of the originally contracted $99.

Upon original walkthrough - and I estimated 120 boxes plus furniture, the lead mover quoted me at 5 hours. So I expected that this estimate would be about 4-5 hours time at approximately $450-550 plus a 10% tip.

They ended up taking 7.25 hours to complete the job and charged me a lump sum of $862.75 (nearly double!!!), and I left them a tip of $90 because there were three men. I had expected to only pay out $60 in tip. So my charges for this move amounted to a total of $952.75

Three men was not something I agreed about in the original terms. Nor did the owner call me to inform me of the change. I see this as false advertising.

This is a job where the men were not moving quickly and were taking their sweet time. The addition of one extra man did not make the job any more efficient in the least. I've experienced working with movers before. Based on my prior experience and the claims made on Advantage's website - I expected a professional and efficient job. This was not the case. They were chatty. Took breaks often. One mover in particular was a little too friendly and asked too many personal questions. They even took a break right after the walkthrough and charged me for the 20 min between 9:45 and 10:05 that they had been taking a smoke.

During the move I had witnessed my TV being moved outside in the pouring rain without a cover. It had also been sitting on the outside edge of the truck with a mover next to it. I had wondered why the TV was outside in the pouring rain and he wasn't doing anything about it. Electronics and water do not mix. Now my TV is making funny high pitched noises that were not evident prior to the move.

Upon arriving to the new apartment, when I questioned the lead mover about the TV he insisted "no I saw the guy walk it right into the truck." That particular mover wasn't around at that time and I had remembered noticing this scenario because I was on my way to my car and leaving for the new apartment. At the time of questioning, the mover was so defensive, and kept insisting he saw the guy move it right in the truck and he wasn't hearing me out. I decided at that moment that it wasn't worth fighting with him about it and wasting more time.

We didn't arrive to the new apartment until about 2pm.

Now the movers were rushing and being careless with my items because I was forcing them to get the job done faster. This was my money they were wasting. I witnessed the movers upon arriving to the new apartment stacking boxes 5+ high on top of boxes on the porch clearly marked FRAGILE, and CERAMICS AND GLASS in very large letters. No care was paid attention to Fragile materials.

Once in the new apartment I noticed gouges in my TV Table. When I questioned these, the lead mover said they were there before and that they were old. The old ones are dull in tone, these ones are fresh into the wood - and DEEP! Upon further examination after the movers left I saw two more tables with huge gouges running through them. My coffee table and an end table. This is vintage furniture from the 60's and 70's that was passed down through my family. This is unacceptable.

Since the movers left, I also noticed the movers gouged my kitchen table legs. When they were having a hard time getting it into the door, I told them the legs came off. It was visible that they were struggling to the point where the table leaf almost fell out and the metal holding it was bending. When questioning this, I was told "we got this"...and now upon further examination I see that the legs have been damaged.

Tonight, in the process of unpacking/setting up, I had noticed an upright lamp had also been broken. The on/off switch had been bent and now I can't turn it on or off. It is stuck in place. I also noticed watermarks inside of it. This shows it wasn't covered in the pouring rain - again - electrical and water do not mix. I also noticed another upright lamp is leaning and I can't get it to go straight again. I went throughout the rest of my furniture. My computer desk has a gouge in the sliding drawer as well as the corner, and at the foot of it. My regular desk has gouges along the edges of it, as well as the bottom. My bedroom chest has a gouge on it's corner. My bed frame headboard has a chip on the corner, and black scuff marks all along the back of the headboard. My vintage typecase (Graphic Design memorabilia) came back broken with a whole slot missing. This was worth $50. You can't buy these nowadays in a store.

I also noticed scuff marks on my $400 portable air conditioner.

Advantage claims to be open 7 days a week. I did not hear from them Sunday. I tried calling from 3:30-5:30 pm on Monday with no answer. I received a voicemail from the owner today saying he was going to send a claim form, but he only referenced the TV table, not anything else I had emailed him about after the job. I have since found more broken items listed above since last night's email.Desired Settlement: I'd like to receive a reimbursement check for my overages and damages.

$145 - third mover, which I had not agreed upon, nor had been informed of before moving day

$30 - third mover's tip - which I felt intimidated to give upon completion of job.

$200 - Stain and paint supplies including stain, paint, polyurethane paint brushes, tarp, cloths, etc - to fix the furniture.

$400 to replace the television, current market rate for a 42 inch LG TV.

$150 in damages to the two floor lamps

$50 in damages to the vintage typecase.

Total: $975

Business

Response:

We have already sent customer damage claim with REFUND for everything we are liable for PRIOR to this case being opened. We do NOT owe this customer any additional refund as we have already paid her what she is entitled to. We have made a good faith effort to close out all issues with this move already. We have sent customer a standard Damage Claim Form with Refund Check for damages that were done to ALL listed items and issues customer has had a concern with. Customer is requesting money back for labor time that she is not entitled to. She has to pay for services rendered as this is a hourly labor intensive job she contracted us for. We put additional manpower on that day due to Severe Rain to Decrease Labor Time. The hourly rate went up but Time went down with additional manpower. This was NEEDED due to weather issues, which are Acts of God and We are Not liable for, or all of her items would have been water damaged. We have taken care of claim for all property damage items she stated at $.60 per pound per individual article liablity coverage customer had on signed stated contract. We are not liable to refund customer any additional money as we have taken care of liablity refunds already. Please close out this complaint as we have made good faith effort to close out all issues with this customer. Thank you.

Review: I contracted with Advantage Moving and Storage to move my two bedroom home which would be on 1/31/14. My items were to be put into storage for about a month until the closing of the property I was purchasing could take place in March. They arrived to my home the morning of 1/31/14 at approximately 9:15am. I paid to have a four man crew move me out. I had put all of the boxes which needed to be moved on the main level . Everything that needed to be moved out of the basement was pulled out of the storage area into the open. There were only boxes in this area, (no bulky furniture). Majority of bulky items were also on main level. There were two bedroom sets and some misc furniture which needed to be taken from the second floor. There was a patio set/grill and some various items in the garage such as lawn/gardening tools/lawn games/metal storage shelf. I was charged 10 hours for the first part of my move as I was told that they charge the same amount of time to unpack my items as they do to pack as they needed to inventory them. There was no packing service provided. The movers had to make a second trip as their truck was not large enough to fit all of my items. They were very aware of the items that I had to be taken out of the house and didnt bring a vehicle large enough to even fit it all. I was called at around 5pm on 1/31/14 by [redacted], (the crew lead) and was told that I was going to be charged for 10 hours. I felt that 10 hours was extremely excessive. No care was taken with my property. None of my items were wrapped in blankets when being removed from the home. The movers took several breaks during the pack. I called Monday, 2/3 and spoke with the owner, [redacted] who agreed to credit me 1.5 hours towards the unpack move. I was still under the impression that they had made an inventory of my items. I was told that my items were stored in a temperature controlled environment. 3/5/14-move into new home. I was told that they started loading up my items at 9am-it took 5 hrs to load items and arrive at home which was the next town over. 3 hours to unload, taking several breaks. They drew faces and wrote wash me on the back of my car during breaks. I called [redacted] on 3/6/14 as I felt that the time I was charged was excessive and unnecessary. I was told that they started to load the truck at 9am, but I couldnt understand how it would take from 9-2 to load the truck and get to my home from the next town over. Items were not stored in a temperature controlled environment as items were frozen when unpacking them. [redacted] advised me that he would check with his guys regarding the time and get back to me. I never heard back regarding this item. As I continued to unpack my house, I noticed things were missing including an 8x10 area rug, a brand new set of pots/pans which were still in the box, a drink dispenser which was still in the box and I had an antique side table which they did admit to breaking during the move and I was told that they were going to have someone come out to assess the damage to see if it could be repaired so I never received this item as well. The day of the move I was aware of the table, along with a missing TV stand and a floral arrangement. I spoke with [redacted] again on 3/10 and he advised that he would send someone out to take photos/inventory of those items on 3/18. I discovered that most of my valuable items had some level of damage due to the lack of care they took. I have pictures of this. They didnt even assemble all of my furniture when they did unpack. I found legs to my coffee table and my sons bureau in my garage. There were broken glasses and dry food which had been chewed into by mice/rats. I had holes in my boxes from where the vermin entered. There were mice droppings in my items. I found dry food in a box of nothing but towels as the mice/rats brought it into the box and were making a home of the space. I had to rewash everything! [redacted] sent one of his employees out on 3/18/14 at 11am who was dressed in street clothing. He took pictures with his cell phone, including the mice dropping in my items. I asked who the insurance carrier was and came to find out after the fact that they are not insured which is why his employee came out to assess the damage and not a licensed insurance adjuster. They wrote on the form that they were going to pay me in weight valuation, (but did not indicate at what amount). I did sign this form, but no one pointed this out for me and the employee advised that someone from the insurance company would contact me. [redacted] had left me a VM message, he assured me in his voicemail that they would take care of me. I called back on the 20th and asked for a copy of the inventory and that is when [redacted] said they didnt actually inventory my property but I was told it was going to take as long to unpack as to pack for that reason. [redacted] cut a check on 3/27 to me for $291. I was pd 40 cents per lb for my lost/damaged items. He agreed in his message on 3/18 to refund my storage fees of $150 so I was paid $141 for all of my items. On 3/29 after receiving this check, I called the credit card co to dispute the charges. I called [redacted] on 4/2 and left another msg and again on 4/7, 4/11 and then sent an email on 4/15. [redacted] did reply back to the email and indicated that I would receive a separate check for those items which I have not received to date. I was charged 18 hours of labor to move an average size home with no care or regard taken for moving/storing of my property. Items were not blanketed or wrapped resulting in much damage to my property. The truck they brought was not large enough resulting in added unnecessary move time. The storage was not temperature controlled and was infested with mice. Loose boxed items went missing. They do not carry insurance and have made their own judgment in handling this situation. This business did not conduct itself in a professional or reputable manner. IDesired Settlement: I was charged twice. Once for the intial move and once for the unpack move. The total charges were $1510 and $989.50 for a total of $2499.50. I was reimbursed a total of $291 which I did not accept. I do not feel that I received a service that derseves this payment as prefaced by my statement above and would like to be reimbursed for the cost of my move in the amount of $2499.50. I will attach a copy of the contract stating 4 man crew with further substantiates excessive time charged

Business

Response:

Liabilty Coverage on this job is standard $.60 per pound per article insurance that is stated on both of her signed job invoices. This is the only coverage we are liable for to customer. We have already refunded customer $291.00 via check she already recieved, all that we are liable for, for damages that occured during move and have also, as a good faith efort refunded customer all of their storage fees they were charged. We also agreed to claim an additional side table and picture frame for customer that was not included in original claim and customer will be recieving another additional check for $42.00 (70 Lbs Additional Damaged Items @ $.60 per pound coverage) that will be sent to [redacted]. This is all we are liable for and we have already made a good faith effort to take care of issues for this customer before complaint to Revdex.com originated. Customer has been paid for items that were lost/damaged during move via stanadard liabilty coverage and we have already made a good faith effort to resolve this complaint.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: They do not have insurance and .60 a lb is not an acceptable form of remibursement for my items which have been damaged. The invoice indicated that my table would be repaired or replaced along with my missing TV stand and floral arrangement. They are not an insurance carrier and this dispute has not been resoved fairly or equitable. Out of the $291, $150 was for storage which means they paid $141 for my damaged/misplaced property. I have attached photos of my damaged items which will support that $141 is not an acceptable form of reimbursment. I was told by their employee that the INSURANCE company would contact me and no one pointed out that it was the moving company that would be settling my claim. What I signed was supposed to be just an inventory of additional damaged items, not a settlement agreement. It was written up on an invocie statement. I did not accept their payment. I sent a copy of the check and also copies of the "contracts" which were basically invoices. This company did not provide a service that justifies $2499.50. I have attached several photos but this is just a portion of what was damaged due to the lack of care that was taken with my property. I was overcharged for time and I was not reimbursed fairly for my property. The response doesn't even address all of my points.

Sincerely,

Business

Response:

We are a fully licensed and insured company. We have all proper insurance requirements required and the $.60 per pound insurance is standard insurance for the entire moving industry. The customer can [redacted] this for verification. We are not required to refund any more than the liability insurance coverage that was stated on the both signed job invoices. We did alrady refund the customer for all damages at this coverage and have also, as a good faith effort, refunded the storage costs as well as an additional courtesy refund to this customer. We also have stated we will send the customer an additonal $42.00 for the 2 additional items that were not included in the original claim. We really have provided customer with all the refunds we are liable to give. We apologize that customer is unhappy with this settlement but we can not give the customer any more of an additional refund because we already paid her for what we are liable for and have also refunded her storage costs as a courtesy as well. We have made more than a good faith effort to close out these issues with this move, prior to Revdex.com involvement and just because there is Revdex.com involvement does not entitle customer to any more of an additional refund than we already paid her.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: That is a terrible way to do business and industry standard or not, the way my property was moved/stored caused much damage and .60 a lb will not repair/replace even a SINGLE item. $42 for an antique end table? There was complete negligence to the care of my property not to mention the items which went "missing". Brand new things. Employees are clearly not back ground checked and outside of what this company indicates they are "liable" for that is not a resolution to my experience and the damage that has been a result of that. I was over charged for this move. It does not take 10 hours to pack a two bedroom house in a truck that wasn't even considered full size and put those items into a storage unit, just the same as it should not take 5 hours to move items from a storage unit onto a truck and drive one town over when I paid for a FOUR man crew. His employee who came out and took photos of my broken/damaged items noted that the missing floral arrangement I was talking about was in their truck and he had recently thrown pieces of it away and then laughed about it! Why weren't my items wrapped in blankets? Why didn't a representative from the insurance company contact me? I don't feel that I should have to pay $2500 for the lack of service I recieved. I can agree to settle on less, but what is being offered is completely unfair, unjust and unacceptable based on the amount of damage, the time I was overcharged, the items that went missing, the mice droppings/urine in my items etc. I never even received my end table back as I was told they were going to have someone come and evaluate the damage for me.

Sincerely,

Review: This company moved my furniture from one house to another both in [redacted], CT on 12/7/2014. They broke quite a few pieces of my furniture; however, at the time I only realized my desk was blatantly dropped in front of me and had broken. So I signed the paperwork because I had no other choice (the movers would not leave my house until I did) where I was forced to agree to only 60 cents per pound of broken items as a reimbursement (I was never told that was all I'd receive if they broke something of mine before I saw that paper). By the next day, I realized a cabinet was broken as well as my bed (my husband [redacted] rigged the bed back together, but it's not the same). I mentioned the cabinet to the owner, [redacted], when I spoke to him on the phone the next day and he said he would send me an insurance claim form and I should include it on that. Also, I told him I was disputing 15 minutes of the charges as the movers showed up at 9:30am and not 9:15am as they claimed. Not to mention they ate on the job when they could have been moving/assembling furniture. I said I didn't feel comfortable arguing with three men as a single woman (my husband was on [redacted] duty that day) after I had caught one of his movers stealing food from me, and he said his employees are "rough around the edges", but to include the 15 minute dispute on the insurance claim form as well. Instead of ever receiving an insurance claim form, I received a check where he grossly underestimated the weight of my desk that they ruined. I called the company back repeatedly, but never heard back and was forced to leave voicemails. I eventually received a check for the additional weight, but again no insurance form for me to claim the cabinet nor the 15 minute dispute.Desired Settlement: I should be refunded the weight of my cabinet as well as the 15 minutes that I didn't feel comfortable arguing with 3 "rough around the edges" men with.

Business

Response:

We have already made a good faith effort to close out all issues with this customer by sending her 2 refund checks...first was for original damages claimed and she was refunded $75.00...after that she was refunded an additional check of $96.00 for damages that were never documented on orginal contract....now customer is requesting more refund for more damages that were never originally claimed but as another good faith effort we will offer a refund to the customer in the amount of $54.75 which is for her claim of 15 minutes downtime at $99 per hour and one additional cabinet at overestimated weight of 50 lbs @ $.60 per pounf per individual article as was the liabilty on her move. We have been more than fair with this customer and this would have been originally taken care of, but customer keeps adding these issues after the final contract was signed on completion of move. Please let us know if this is accepted and we will process and issues final payment. Thank you very much.

Consumer

Response:

Review: [redacted]This is inaccurate. The company never asked me how much my damaged desk/hutch weighed. I have the paperwork that I signed where it actually states "ADVANTAGE WILL TAKE CARE OF Damage to desk shelf/hutch on top of desk." Nowhere was there a weight on the desk or hutch. So when the first check for $75 was sent to me, Advantage estimated my desk w/hutch top at 100lbs. This was not even close. The total for the desk is 179lbs and the hutch is 81lbs. This is not my fault the company never took the time to ask me for the weights, so to make it sound like I am trying to repeatedly get more money out of them is false, unfair, and another depiction of the unprofessionalism of this company. Check #2 was for that difference in weight due to THEM never bothering to ask how much it actually all weighed. Get the facts straight, [redacted]. I even have the paperwork from your company stating Check #2 was for that very reason.

Also, I spoke to [redacted] the very next day after the move about the cabinet being broken, so he was aware of that. To make it sound as if I'm just now throwing in the cabinet is again false and unfair. He's lucky I'm not throwing in the fact that my bed's hardware was lost AND stripped and that my king sized bed had to be [redacted] rigged back together.

Lastly, $99/hour is not what I was charged. I was charged $119/hour which means 15 minutes is worth $29.75.

$59.75 is the very LEAST that I am owed.

Sincerely,[redacted]

Business

Response:

We want to close this out, we will agree to the additional $5 customer is requesting and finalize refund at $59.75. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Review: On 12/17/2013 Advantage Moving and Storage moved my furniture from an apartment in [redacted] to a new apartment in [redacted]. During the move a couple of items got scratched and dented, but that is to be expected in a move, but 3 items were out and out BROKEN including a snowman statuette in the lobby of the apartment building. The workers even ADMITTED that they broke the items, including one of them admitting that he "should have removed the (glass) doors" from one of the bookcases moved, on which the doors broke OFF.Then I had to insist that all 3 items be put into the invoice before my son would sign it. They didn't want to write 2 of them down.To make matters worse, when calling to find out the status of the complaint being taken care of, it appears that the FIRST TIME you call, they answer the phone right away as they are hoping for new business, but when they find out you are calling with a complaint they seem to put your number on a list to NOT answer or return the call (I have had this happen by calling from 3 different phone numbers including my son's). Numerous calls have been placed to this company without any replies.Desired Settlement: I have submitted a request to the company for $90 to cover the replacement of the broken items, and THAT amount does not even include a dresser that was damaged (and is noted on my invoice) that I have decided not to bother pursuing as there is no proof that the drawer that no longer closes correctly was not already damaged. The items I AM trying to get reimbursed for are ones that they ADMITTED that they broke.

Business

Response:

We do agree we owe customer a $90 refund. This was already agreed with her son, [redacted], on 01/16/2014 over phone that we will send a $90 refund check within the next two weeks to cover cost of broken snowman. That was agreed PRIOR to this case being opened over the phone. Refund payment is already in our system to send a refund check of $90 to [redacted] at [redacted]. We have no problem refunding customer but we had agreed to this prior to Revdex.com involvement and not sure why this is on record because we resolved this issue prior. It should not stay on our file. Please update response with fact that we agreed to this settlement prior to Revdex.com involvement. Thank you.

Fantastic MOVERS!!! They completed two truck loads of items for our move with a smile. What I considered HARD LABOR, these men did with great attitudes and finesse. We have only great things to say about the laborers. They were kind and professional and made us feel comfortable. True appreciation for all of their hard work on our move. We will gladly use them again and we recommend them highly. Thank you.

Advantage Moving did an excellent job for our move they were fast courteous and professional me and my wife use this company to move our two bedroom home from Wallingford to Cheshire and we had absolutely no issues with this company their price was well within the estimate of 8 hours that we were quoted for in everything went smoothly no damage and the men were gentle with our furniture we would gladly use this company again

Review: When we initially contacted the company I spoke to the gentleman I believe his name is [redacted] for at least 15 minutes discussing the size of my home and how much we had to move. Including two sheds, a basement and our small two bedroom home. Thankfully I called a week before the move and added another guy to make and three movers. As they started the loading the truck they said they couldn't fit everything and that the slip said it was a three room move. these 3 guys never moved so slow and only got 3\4 of our things. They started at 9 AM and left our home at 7:30 p.m. We tipped them on top of $1500 Dollars we paid. We have contacted them numerous times using two different phone numbers that they once answered and have also email them with no response.Desired Settlement: Advantage moving and storage was hired to move all of our belongings from one home to the next. This was not completed and a quarter of our belongings are still in our previous home. We are asking that they pay $400 so we can finish the job ourselves and pay for [redacted] truck or that they pay us to have another moving come and finish the job. We have been contacting this company since the move with no response back. Not only did they not finish your job but they did it as slow as possible to make the most money from us. We do not want any further connection with them other than getting money back so we can finish the move ourselves.

Business

Response:

This customer is fully liable for everycharge of this move and no refund is due. This is an hourly service she contracted us for, an was aware about. Customer greatly underestimated size of job and therefore took much much longer to complete. Also the addtitional inventory she is talking about to be moved, would have taken even more time and cost more money. This is an hourly moving service and time is charged for whatever time job takes. Are men continously worked at a steady pace and did the best they could for her. Just because she added on a ton of inventory does not mean it can be moved in the same amount of time. The more inventory, the longer it takes, and this is an hourly service. We are not refunding customer money for actual work time, and we are not liable to pay customer for time to have addtitional work done that she did not have done already. That would have been more inventory and again, even more money, because this is an hourly service. Customer was only charged for actual job working time and absoluty no refund is due. We apologize for the customer disatisfaction but that does not make us liable for any refund. Thank you.

On Feb 20th, my Husband and I used Advantage Moving and Storage for our move from our 1 bedroom apartment in Plainville, which was on the second floor with a storage closet in the basement, to our new 2 bedroom apartment In New Britain on the 3rd fl. I was quoted $391 OVER THE PHONE without signing anything, which I was fine with. The owner, Greg set up the appt with me and is a very fast talker, so beware of that. I feel that he doesn't fully listen to what you say as a customer and at the end of our move the men even told me he had our order completely wrong and listed items to move which we didn't even have, such as a washer and dryer, they even showed me the sheet that said that! The price seemed reasonable compared to others I had quoted, and this business came recommended from a good friend of mine. The quote included two men at a rate of $99/hour. I thought originally that two men would not be enough for this job, but thought nothing of it since they are professionals and maybe that's what they normally do. The 2 men arrived that day about 20 min late, which did not really matter to me. They came in and surveyed what we had to move. They advised that a 3rd man would be arriving, but is late and then stated "probably because he is hung over from last night" which I believed to be very unprofessional. Anyways, the 3 men loaded the truck and stopped for lunch on the way to the new place, which is fine. The crew was nice and did talk to us a lot, but they did take a lot of breaks the whole time, which I'm sure increased the time it took them to move us. at the end of the move, one of them came inside with the clipboard and went over the figures for us. They stated the new cost would be $793!!! That was DOUBLE my original cost! I was then told for the extra man the rate increased to $119/hour. Well, this I had an issue with. I was never told this in the beginning when first booking the appt and if I was told this, I would have been more prepared and that would have all been fine with me. The men claimed to "give me a break" on fuel charge and for their lunch break, which I should not have to pay for anyways, so they weren't doing me any "favors." I obviously paid this bill because that is what is right, and also paid the men a tip of $100 because I basically was guilted into doing it. The men advised they were taking money off the end price for me so long as I "took care of them." Then they had the audacity to look at the money I gave them like it wasn't enough! I should not have given them anything at all, especially after paying my bill that was double the price! I felt as though I was conned with this company and they are most definitely not forth coming with their information when booking, so please beware!

There was a lot of deceitfulness with this company. The movers came 30 minutes late when the scheduled move was and they moved everything slowly with many breaks along with an attitude all the while reminding me I MUST tip them, but the worse was dealing with Greg, the owner.
First, when arranging the move, we had discussed that there would be three movers at a said price, then on the day of the move he, without any consent or notification, shows up with an additional worker who tells me that it is going to be more money then what was originally discussed and claimed it would be "faster". I don't feel it was any faster and most of the time they would just randomly stop to gossip with each other and smoke. I was a little upset with this because I had wish Greg had notified me and asked if it was okay in advanced, instead of just not telling me and having the guy show up and tell me it was more.
Second, there was a clock that was broken that was reported on sight. That evening we discovered that a night stand that was damaged, which none of the movers reported. We immediately contacted the next day to let Greg know about the night stand and if he had gotten the notice about the clock. He claimed he did and told us he sent out a claim form that we needed to fill out for the clock and night stand. Weeks went by with nothing sent. We sent another e-mail letting him know that we did not receive a form, which was then followed up by a phone call saying "I sent that form weeks ago, give me your address.". How did he NOT have our address when he was the one that set up the move?! After this discussion several more weeks went by with nothing in the mail. We send another e-mail in which he responds, "I completed the form and it takes 4 to 10 days to process and have the check come.". This angered me, the clock was an antique Waterbury clock that broke, how was he able to appraise the value or how much it would cost to fix it without conversing with a professional on the clock or nightstand? I responded with an e-mail informing him of all this, which he never replied.
Lastly, today we received a letter from them with a check for $48 with a letter attached saying that their policy is they give you 60 cents per pound damaged, making each item 40 pounds a piece.That policy [redacted] as is because they are technically saying a piece of junk that weighs fifty pounds is worth more then a valuable antique that weighs five pounds?! No one came to weigh these items, yet they cut me a check for $48! How could they possibly pay me when no one weighed these items?
I WOULD NEVER USE THEM AGAIN!

Review: Damaged/lost items.

Priced well above quote.

Price was $400.00 more than quote due to 'loading and unloading' time not disclosed.

Many damages to my furnishings including ripped couch, badly scratched washer and tables.

A few items are missing.Desired Settlement: My couch is only one yr old and has a few rips and holes, it looks aweful. My washing machine is also scratched up as are my coffee table and end table. I am missing a few items including a vinyl doll worth aprox $100.00 and a few smaller items.

Owner charged extra for unload and reload of truck to and from storage area yet told me there would be no charge for this and billed me $400.00 more than original quote. I would like reimbursement of $400.00.

Business

Response:

Business Response /* (1000, 5, 2013/08/07) */

We have already closed out all issues with this move. Customer was told about load and unload time from the very beginning and it would not even make since that a service that is charged hourly would not charge for the unloading or reloading of a truck full of furniture during a move. It is not our fault customer did not realize that or take that into consideration, but she was told and she was not overcharged by any means. We also had a damage claim refund in the amount of $289 sent via check to [redacted] XXXXX on 08/05/2013 to close out all issues with this move. Customer had $.60 per pound per article insurance coverage as stated on signed Job Invoice. It consisted of damages totaling 315 LBS ( Couch=125, Washer=100, Coffee Table=50, End Table=40 ) of household goods and we also included an additional $100 for unlocatable / misssing items. These issues were addressed and customer was refunded $289.00 via check sent standard mail just prior to this. We have made a good faith effort to close out all issues with this move, but we can not refund customer $400 as requested because she was not overcharged.

Advantage Moving & Storage

Consumer Response /* (2110, 7, 2013/08/08) */

(The consumer indicated he/she ACCEPTED the partial settlement response from the business.)

I am accepting this response however I am not happy/satisfied with the overcharge as [redacted] stated he would not charge me more than $88.00 per hr with 1/2 hr travel time.....x2 which equals $616.00 which is what he quoted to me on the phone prior to hire.

Review: We had a stolen brand new unopened box of [redacted] pots during the move, we informed the movers and company as soon as they were done that item was missing. They claimed truck to be empty. According to movers they were leaving items unsupervised by elevators and claim someone probably took them, which makes them responsible. We spoke with company and stated we had receipt of items since it was brand new. They said they would submit claim and refund us for the item. We received a check for $12 for a damaged kitchen item instead of full refund for stolen item, our receipt was for $200. Left message to company and no response.Desired Settlement: We would like a replacement of the item or a refund please.

Business

Response:

To start with...NOTHING WAS STOLEN....this customer misplaced MULTPLE ITEMS DURING MOVE, all of which were due to unorganization on customer behalf, and all WERE FOUND AFTER MOVE except for one box. We have ALREADY CLAIMED AND PAID THIS CUSTOMER for this matter, with our standard $.60 per pound per individual article insurance that customer signed on. Customer is not due any additional refund because we already addressed this issue and have paid customer for damages we are liable for. Thank you.Advantage Moving & Storage

Business

Response:

We never received this email from the company. We checked twice and there were no responsse. We would like to reopen the case, this company is responsible for the missing item as the movers ADMITTED leaving unsupervised items by the elevators instead of taking items directly to the truck as they were taking them out of the apartment. We did not leave anything unorganized as they claim, everything was boxed and ready for them to take. The movers did not want to make too many trips to the truck so they were leaving items at a public place unsupervised and did NOT mention it to us so someone could go watch the items. When we hired the company it was for things to be taken from the apartment to the truck and from the truck to the next apartment. If things were going to be left unsupervised and in a public place where so many people go by, we should have been notified. We questioned the movers and they admitted that the item could have been stolen by someone else. They claim they never thought someone could have took the items. They have to pay in full for not doing their job correctly, they were suppose to bring the items directly to the truck and they failed to that. When I reported the item and told them how much it was, they said not to worry that I would get refunded. They paid me .60 per lb for a damaged item totaling $12 when we had a recent receipt of the item for $200. Their claim stated it was for a damaged item, and we reported it was a refund for a stolen item, nothing was damaged. This company has 17 other claim with business bureaus for similar problems, damaged and missing items. It is impossible that they can continue to walk away from this problems by paying such an insulting amount of money to their customers. Plus we never signed on a paper stating I agreed to be paid a ridiculous amount of money if something was lost or stolen as they say in the email below. The only signature they asked us for was stating the total of the move and that they completed their job, unless they added other wording on the papers and failed to tell us. I would like to solve this through business bureaus, but we are so aggrevated by the situation that we see our selves close to taking this to court as their are many other complaints on business bureau for this company which means that they are definitely not their jobs correctly. I insist that something needs to be done. I also forgot to mention that there were not multiple items missing as they stated on their email. I stated I could not find two items, the pots and a tablet, but as I was unpacking I immediately reported that the tablet was found. The pots was the only item that was reported missing as they were walking out of the complex. Nothing was unorganized as they claim, there were not multiple items as they say. I would greatly appreciate your help on this matter. Thanks in advance!

Business

Response:

Again, We have already paid this customer for everything we are liable for. The insurance coverage is $.60 per pund per article and that is all we are liable for. We understand customer is not satisfied with this, but that does not make us liable for any more than what she was covered for, and that has already been paid to customer, prior to this Revdex.com complaint. We are not liable for anything else. We have already made good faith effort to close this issue prior to this complaint being opened.

Consumer

Response:

Review: [redacted]Hi [redacted],

Review: I used Advantage Moving & Storage on 3/7/15 to move us from our apartment into our new home. We agreed on 2 men yet on the day of the move 3 men arrived. The workers were extremely careless with our belongings. They smoked around our mattresses. Upon inspecting our things there were many damages. Both of my daughters twin mattresses had wood chips embedded in the then from improper coverage in their truck. One of the knobs to my washing machine was missing. I just purchased that washing machine in 2014. They reassembled my daughters bunk bed and split the wood when screwing the ladder back on. The bunk bed is only 2 years old 3 years old and the ladder is now not nearly as supported as it should be. Numerous surface scratches to different furniture pieces. There is trim missing on one side of my tall dresser which I now needed to strategically place so it cannot be visible. They left scratches the length of our combined living room dining room from dragging a piece of furniture across the hardwood floors of the old apartment. When the movers were finished they handed us a bill for the price of three men which we were quoted and agreed to only two men. No one notified us before they started that the price would change for the extra person and that certainly was not my responsibility to inquire because we agreed originally on two men. I brought this up before paying and two of the three men were quite agitated and loud with me. They called their manager and they deducted part of the cost and at that point after being spoken to in the manner they did I refused to discuss the manner in which they left our belongings. I contacted the manager via email and followed up with a phone call the following day stating all of my concerns. Basically was given an explanation that the workers were probably tired and that they move furniture for a living as if that was an excuse for their behavior and poor customer service.

The manager said he would send out a claim form for me to fill out and submit in which they would then send a check for damages. On 3/18/15 I received a small check with description of damages. No claim form for me to fill out and they did not include all damages. I emailed the company that same day stating I was unsatisfied with the check amount and that they only included part of the damages. On 3/24/15 after several phone calls which no one picked up or returned messages I recieved an email stating...

"We apologize. We have reviewed your follow up email about additional claimed items. We are going to send you an additional courtesy refund check, in addition to the one you already received (you can cash at any time), for additional claimed items to close out these issues. We will get this out to you within the week to resolve these matters. Thank you again and we are trying to resolve this with you. Have a nice day."

It is now 4/17/15 and we have made close to two dozen phone calls along with messages, email, even dropping by an empty office. No check was mailed and no one will return our phone calls. They stated they would be sending another check and they need to honor that. This company damaged a good portion of our well maintained belongings. They need to be held accountable for that and keep their word as they stated. I expect to receive the check I am entitled to that the company stated they will be sending.Desired Settlement: I expect the refund check the company promised via email to me.

Business

Response:

We have already sent this customer refund check to close out all issues with this move. Customer has cashed check already and then customer said they wanted even more refund, eventhough we already sent her payment. We will agree to an additional one time refund courtesy check to close out additional complaint with customer. Payment will be processed and sent within 10 - 15 business days. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me PENDING receiving the check from the company and finding it to be a reasonable amount.. I however do not appreciate the falsified response from the company. I have supporting emails from the company letting them know I was unhappy with the first check amount considering the amount of damage and told them I would NOT cash it because of this. They are the ones in supporting email who told me to cash the first check and they would send me another. They blatantly lied stating they sent out an additional check because clearly in their latest response they did not mention that which is very unprofessional. I will accept the 2nd check as I am entitled that they originally promised to me BUT I will not close out this complaint until I have received it because like before their word is untrustworthy. I also will only accept the 2nd check if I find it to be within reason of the damages THEY caused. If I do not find it to be within reason I will continue to pursue this. I have supporting photographs of all damages along with the weight of items (which is how they base their refunds). If they were more careful and responsible as a company this problem could have been avoided. I have cc'd the moving company also. Thank you.

Sincerely,

I had the worst possible experience with this company. I made a reservation to move on Saturday July 11th, with the owner Greg way in advance of my moving date who gave me a time slot of 11-1pm and told me 3 men would come out for the job. I called him 2 days before the move to confirm my time slot and he left me a voicemail with all the details of what we had agreed on.
Come moving day after waiting for over 2.5 hours, 2 men arrived one of whom appeared to be high on something. My move was scheduled for latest 1pm and they did not get to my apartment till 3.30pm. To top it all off they came with a box truck despite having been informed that they needed to move a 2 bedroom apartment with 100 boxes in addition to pieces of furniture. I was quoted for close to 4 hours including travel time and they said because they were down one man and had brought a smaller truck, it would take a minimum of 7 hours to complete the move. I requested to speak with their boss, Greg who had not picked up any of my calls earlier and he refused to speak with me. He instructed his men to let me know I had 2 options, make 2 trips with the small truck and 2 men and pay for the 6-7 hours or they LEAVE. When I disagreed with this, the men began having an attitude with me informing me how they do not wanna be here and would rather be out there enjoying their Saturday. I informed them I was not willing to pay more money than quoted for their mistakes and their inconvenience to me and they stormed out of the apartment and left. I was left stuck with an apartment boxed up and the inconvenience of having to find another mover with short notice on the weekend.

Review: I was told I would have a 3 man crew for my move on 10/28/13 at a rate of $116 per hour as shown on my invoice #[redacted]. When they arrived it was only a 2 man crew, [redacted] and [redacted], at a rate of $96 per hour, which as I explained to [redacted], was not a cost effective change for me as the customer116 x 6 hours = 69696 X 10 hours = 960As it turns out, I did not have even a 2 man crew, because [redacted], although a nice kid, was a trainee at best, who did not know anything about how to move furniture, and even shut down saying he was done working, while moving a sofa, and when [redacted] tried to explain to him that as a professional he couldn't just stop in the middle of a customer's move that he would have to work through it, [redacted] refused, his response was " you can't tell me that I have to just not be tired anymore". To [redacted]'s credit he tried at that point to work both ends of the sofa himself. I originally agreed to accept a $100 credit for substandard service, instead of the $200 that I felt was fair, only because I wanted to be done with the matter. However it has continued to drag on and i've had to invest a gret deal of time, energy and frustration, trying to get Advantage Moving & Storage to honor their agreement to credit me for providing substandard services. When they finally issued a check it was for $80, which was less than what we agreed to. There was a note in the memo stating that cashing the check would close my claim, making the check worthless to me.Desired Settlement: Since this matter has continued to drag out anyway, I must insist that the original amount of $200 is the fair settlement.

Business

Response:

In response to this complaint. We have already settled this matter with customer via agreeing to a $100 courtesy refund for refunded time that customer felt one of employees was not working up to her standards. We agreed to the $100 agreeed courtesy refund, but we NEVER agreed to a $200 refund. That was something the customer chose on her own entirely, AFTER we sent her payment and settled this matter. That is not what we agreed upon prior and customer can not just choose to get more money refunded, especially when we closed this matter already. Customer has already recieved a $80 refund check, ( There was a error in refundind and another customer actually got her $100 refund and she got another customers $80 refund but,Yes, it is a total of $100 customer is getting back. We have already issued her another $20 refund check to fix this error). Therefore, customer is not entiteld to any additional refund as we already came to a agreed refund of $100 and have already PAID CUSTOMER THIS REFUND. Please update complaint with above information. Thank you.

Review: Movers were supposed to move up to 8 rooms of furniture and take 25-50 totes- they took 3/4 of furniture and no totes or boxes. Showed up almost 2 hours late, got to site and said they could not take all of the things in that time frame and didn't have the right truck for it, called boss to get us to agree to pay more money before they would start the job,texted, talked on phone, plugged in cell phones and kept texting instead of moving furniture, then got in a fight with the neighbor and continued until he called the police on them, didn't wrap any furniture or secure with straps, then showed up an hour later at new home( 15 mins away) they were hungry so went to lunch in between. The first item brought upstairs, one mover decided he was hot so tried to open a freshly painted window and put his hand through it- my daughter had to drive him to the ER. The one remaining mover was wanting to move the rest himself which was not physically possible- I told him to call his boss back and get another guy there to help so nobody else got hurt and nothing got damaged. He was angry and calling me names and damaging furniture. I had him recall the boss and he finally said someone was coming from Enfield. The guys just wanted to get the "[redacted]es" stuff off the truck and go home because we refused to pay them an extra cash tip, so they stared throwing chairs and dragging things across the floor damaging the hardwood floors, stairs and breaking pieces off the bedroom sets laughing/ things were already dented and scratched up from them falling all over the truck. They were saying terrible things and I felt threatened; not to mention one of the movers had an ankle bracelet (a company that boasts they do background checks and have friendly professional service) None of it was professional from the scamming the customer for more money to breaking things-including a window + not returning a single phone call or paying for damages. I got the owner once on the phone by calling from a work NJ phone line.Desired Settlement: Replacement on the broken window; it's an older home and the windows can not be taken out-company needs to come out and take out the broken glass and replace it. The owner [redacted] said he called [redacted] and scheduled an appt; I have called [redacted] every day and he has never called them to date. Damage order to be written out as also promised by owner with reinbursement for the damages to the home and the furniture. I call every day multiple times and he has not returned one call

Business

Response:

We apologize that the customer is not happy with the service but customer has NOT PAID FOR SERVICES IN FULL. Customer had 8 1/2 Hours of serivce done and has only paid for 3 1/2 Hours so far. We have only been paid $391.55 for services when total bill would have been over $1000 for complete moving services. The customer had SETTLED on the $391.55 payment and we are not liable to reimburse customer for any damages to the window unless full services have been paid. We have given customer over $600 in free moving serivces that day in place of the small single pain broken window and cusomer signed on contract stating SETTLED for $391.55 releasing us from any further liablilty. We are only liable to repair window once customer pays for complete services rendered. Please note that this case was SETTLED prior to Revdex.com invovlement. Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I personally did not hire or pay for the services by Advantage moving , my mother hired and paid for the services to move her items along with my and my daughters bedroom sets as we were currently residing with her until the closing of my home that I own singly in New Britain, CT. Any damage to my home and belongings including the broken window, hardwood floor scratches, door moldings, bedroom sets, ripped mattresses, gouged stairs, scraped up headboard on my daughters bed, broken piece off the footboard of my bed and front of dresser. etc were not "settled" in any way shape or form. Nothing was strapped or wrapped in blankets as promised. I spoke to the owner, [redacted] one time (as I called from an of state phone line) and he did pick up not knowing who it was, after not returning one single phone call to myself or my mother - he stated that he had already called [redacted] and they were coming to fix the window and he was sending a damage order over to the home as he already knew about the damaged furniture. I asked him when they were coming so someone was sure to be home and he said he needed to" recheck" and would call me back immediately- that was a week ago. I have called [redacted] every day and they have no record of him calling. The invoice, also signed by one of the movers, [redacted] (arrived at 5:30 pm to help the lone mover after one was injured)- says broken window to be looked at also. The amount paid for on the invoice was for the hours that the movers actually worked and moved furniture. The movers arrived at almost 11:13 am ( not 9 am as promised) 12:15 called his boss after assessing the 2 bedroom sets, 1 couch, washer and dryer, one kitchen island and totes and said he couldn't do that in 3 hours, fought with the neighbor, texted, plugged in his cell phone, wandered around, fought with the neighbor each time coming out the door until the neighbor called the police, stopped to talk to police when they arrived, finally left the apartment at 2:30 pm and arrived at the home almost 1.5 hours later ( after going to lunch they said), arrived at 4:00 pm moved one piece of furniture and one mover put his arm through the window at 4:08pm - 8 mins of work. Everything stopped from there to address the injury, go to the hosp, etc . The one mover ( while paid for two) could not pick up any large furniture ( which was virtually all there was since they didn't have any totes because he claimed they had the wrong truck to take any ) and after calling his boss mulitple times his boss agreed to get another two guys from Enfiled to help ( who arrived at 5:30 pm) The movers left at 6:30 finally when they were supposed to leave by 1 pm. The movers, not only were unprofessional in their treatment of the customers, but comments like " this [redacted] isn't paying us any more money so who cares about her st , that's what we have 1/2 million in insurance for" while starting to throw furniture and break things on purpose was really upsetting. The hours actually moving furniture and at the home is what the customer paid,as [redacted] agreed to on the phone, but is also being disputed because of what was actually promised and done in the hours they "actually worked". The items not moved: 25-50 totes and a large amt of furniture which a third party later needed to be hired to bring to the home after is being disputed by the customer, [redacted] separately. There were no FREE moving services and SETTLED on amount of money for compensation to the damages. There is no unpaid invoice. And I , nor anyone else signed any agreement or settlement to this case. In addition, the mover tried to extort extra money in cash from us to "offset " the hours he was there and take some hours off the bill; it's up to his boss what hours he actually wants to pay the mover for. Damage to my home and personal belongings need to be compensated for. The window needs to be replaced immediately as well. It's been almost 2 weeks with no resolve with broken glass falling to the floor. Thank you.

Sincerely,

Business

Response:

We will offer as a good faith effort a $40 refund so the customer can get her single pane glass window fixed. We are doing this as a courtesy and good faith effort only because we do not want to continue on with this case as customer is not willing to take any responsiblilty for underestimating the size of her move, nor making any effort to compensate our company for actual moving expenses that were done. Also, the move was SETTLED at $391.55 to compensate for window and other issues. But again, as a good faith effort we will offer a $40 refund to compensate for window damage and close out all issues with this move.

Consumer

Response:

Review: [redacted]

Good afternoon [redacted],

I am forwarding via email and fax, a copy of the invoice from Advantage moving and storage showing the broken window” will be looked at” as well as Advantage Moving settling for the 3.5 hours ( which is the time they booked and actually worked and moved furniture for) NOT me settling in any form for damages for the broken window and damages to my furniture and floors. Advantage moving should have insurance to cover breakage along with workman’s comp to cover the ER visit to cover his employees medical bills, so I don’t know why he is avoiding responsibility and costs. I called [redacted] and the window pane alone is $40.00 ( if we could get the window out and bring it there which we can’t- the house was built in 1934) and the service charge to come out and install it is another $130.00- so at least $170.00 plus tax just for that one window pane. He is making no effort to compensate for the window or any damage but promised on the phone to take care of it all.

Business

Response:

We are making more than a good faith effort to compensate the customer for full replacement value of the window glass for $40. We are not even liable to do this because customer did not pay for serivces in full and that is why bill was settled for $391.55. Customer would have owed hundreds of dollars more for moving services alone if they paid for full services rendered. They had are men on site for 8 1/2 hours and only paid for 3 1/2 hours. We settled with customer to keep her happy at that point and to settle with any outstanding issues that took place during move. Therefore, again, we will offer the customer a $40 refund to replace glass from window as a good fatih effort. Please let customer know and we will gladly process thema refund check in that amount and mail it to them. Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: There is no 'good faith' effort here to pay for the cost of the broken window. The replacement cost of the window is 130.00 service fee plus the cost of the pane of $ 40.00= 170.00 plus tax. There is nothing in question here about responsibility: your employee while working for your company broke the window in my home. There are 6 witnessess and the injury to his left arm to prove it. The liability and responsibility is certainly on the part of the person who did the damage to the property. It has been weeks and no effort has been made to call a glass company to come and replace the window; thank goodness I don't have small children who might also get injured from leaving it so long. Please either make a claim to your insurance company for the accident or call a glass company to come out this week or you can sent a check for the full amount to my address. I have been more than flexible with options and time in this matter.

Sincerely,

Excellent job. Crew was pleasant and worked tirelessly. Arrived on time and worked for agreed price. No hassle. Will use this company again!

Review: I had advantage moving & storage move my belongings to another location. We received all our belongings except a tool box filled with tools. We called the company and [redacted] said that it was in the lost and found and he would [redacted] it to us. Weeks have gone by and I still do not have it. [redacted] said he sent it out when in fact he did not. I called again and he said it was sitting right in front of him and he would send it out. We'll today is June 8, 2015 and I do not have it.Desired Settlement: Would like to have my tool box back. It had about 1000.00 worth of tools

Business

Response:

This item has been delivered today. Customer should have in possession. We have already informed customer prior to this complaint that we were trying to fed ex it to her but couldnt because of the items description and loose items inside, so we had it delivered by one of our drivers. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,