Advantage Personnel Consultants, Inc.

I am emailing in reference to complaint ID #[redacted]. Complaint states that the guest was charged $200.00 for smoking in a non-smoking room. Guest further states that there was no actual smoking in the room, that an ashtray was dumped in the room trash can. However, guests are verbally informed at...

check in that any smoking material disposed in the room would be considered evidence of smoking. Guests also initial this information on the registration card. There are signs posted at each entrance, as well as trash receptacles to dispose of these items. We did not charge the guest the $200.00 clean up fee, only asked that they check out. No additional fees have been charged to this guest. Please feel free to contact me should there be any further questions. Have a super day!      Annie P[redacted]  General Manager Super 8 Indianapolis South 450 Bixler Road Indianapolis, IN 46227 317-788-0811 phone 317-788-0143 fax