Dear Ms [redacted] :We are in receipt of your letter dated January 4, 2018, regarding the informal complaint filed by [redacted] We have had the opportunity to investigate this Complaint and offer the following informationArmstrong empathizes with Ms [redacted] frustration regarding the removal of out-of-market network channels from her? home.? ? The? Federal? Communications? Commission? determines? which? television? market? is? assigned? to? each designated market area, and Armstrong must abide by these rules.? Please be aware that Armstrong kept the out-of-market? channels? for? as? long? as? possible? but? was? forced? to? remove? them? during? the? most? recent? round? of retransmission consent? negotiations.? ? Ms.? [redacted] ? will continue to? have? all the? in-market local network channels available.? Regarding? our? rates, Armstrong? is? committed? to? providing? quality? service? at? the? lowest? possible? cost,? while continuing to invest in? technologies? which offer the best choices for Internet, Television? and Telephone service.? According to our records, Ms [redacted] contacted Armstrong in April to discuss a rate increase on her bill.? At that? time,? Armstrong? offered? Ms.? [redacted] ? a? $15.00/month? customer? loyalty? discount? for? 6? months,? which? she accepted.? ? Though? this? discount? ended? in? October? 2017,? Ms.? [redacted] ? is? currently? receiving? a? discount? of $15.40/month for subscribing to all three of our services.? Armstrong? encourages Ms.? [redacted] to? contact? our? Customer? Service? Center? if she has? any? additional? questions.? Thank you for your attention to this matterPlease feel free to contact me should you have any questions or require further informationSincerely,Agency Complaints Response Teamcc: [redacted]
We are in receipt of your letter dated May 26th, 2016, regarding the informal complaint filed by [redacted] ***We have had the opportunity to investigate this Complaint and offer the following information.Armstrong has provided a fast, reliable broadband experience for more than years Throughout that time, Armstrong has annually invested millions of dollars into its network to ensure that Zoom customers continue to experience a consistent, reliable Internet connectionArmstrong has increased the speed and enhanced the value of Zoom many times since its inception Additionally, Armstrong provides / technical support and service at no additional charge.Armstrong introduced data allowance plans to ensure that the Zoom experience continues to meet customer expectations while requiring customers who use more to pay their fair shareAt this time, more than ninety three percent (93%) of Armstrong’s customers are not affected by this change Armstrong updated its Terms/Conditions on the company’s website on April 30, It began notifying customers of the change in their May statements Armstrong provides a mobile app and online usage meter to help customers to monitor their usageCustomers are also encouraged to contact our support team to better understand their usage and receive guidance on how to adjust applications using the greatest amount of dataSince the new policy became effective, Armstrong has been automatically crediting the first overage of every customer to ensure that all customers are well informed of the new policy and their options to purchase additional data capacity.When the FCC enacted the Open Internet Order in 2010, Chairman Julius Genachowski openly acknowledged that it was fair and reasonable for Internet Service Providers to establish usage limits to continue promoting investment in the country’s broadband infrastructure as well as to ensure efficient use of existing networksThe FCC reaffirmed the use of bandwidth caps as a reasonable bandwidth management tool in its Open Internet Order adopted on February 26, With that in mind, please note that Armstrong is not the first Internet Service Provider to establish data usage limitsIn fact, many of the largest Internet Service Providers in the country have established such limits in the last few years and such policies are rapidly becoming industry standard.Armstrong encourages Mr [redacted] to contact our Customer Service Center if he has any additional questions about this program or if he has any internet issuesThank you for your attention to this matterPlease feel free to contact me should you have any questions or require further information.Sincerely,Agency Complaints Response Team
Dear Ms [redacted] :We are in receipt of your letter dated January 4, 2018, regarding the informal complaint filed by [redacted] We have had the opportunity to investigate this Complaint and offer the following informationArmstrong empathizes with Ms [redacted] frustration regarding the removal of out-of-market network channels from her? home.? ? The? Federal? Communications? Commission? determines? which? television? market? is? assigned? to? each designated market area, and Armstrong must abide by these rules.? Please be aware that Armstrong kept the out-of-market? channels? for? as? long? as? possible? but? was? forced? to? remove? them? during? the? most? recent? round? of retransmission consent? negotiations.? ? Ms.? [redacted] ? will continue to? have? all the? in-market local network channels available.? Regarding? our? rates, Armstrong? is? committed? to? providing? quality? service? at? the? lowest? possible? cost,? while continuing to invest in? technologies? which offer the best choices for Internet, Television? and Telephone service.? According to our records, Ms [redacted] contacted Armstrong in April to discuss a rate increase on her bill.? At that? time,? Armstrong? offered? Ms.? [redacted] ? a? $15.00/month? customer? loyalty? discount? for? 6? months,? which? she accepted.? ? Though? this? discount? ended? in? October? 2017,? Ms.? [redacted] ? is? currently? receiving? a? discount? of $15.40/month for subscribing to all three of our services.? Armstrong? encourages Ms.? [redacted] to? contact? our? Customer? Service? Center? if she has? any? additional? questions.? Thank you for your attention to this matterPlease feel free to contact me should you have any questions or require further informationSincerely,Agency Complaints Response Teamcc: [redacted]
We are in receipt of your letter dated May 26th, 2016, regarding the informal complaint filed by [redacted] ***We have had the opportunity to investigate this Complaint and offer the following information.Armstrong has provided a fast, reliable broadband experience for more than years Throughout that time, Armstrong has annually invested millions of dollars into its network to ensure that Zoom customers continue to experience a consistent, reliable Internet connectionArmstrong has increased the speed and enhanced the value of Zoom many times since its inception Additionally, Armstrong provides / technical support and service at no additional charge.Armstrong introduced data allowance plans to ensure that the Zoom experience continues to meet customer expectations while requiring customers who use more to pay their fair shareAt this time, more than ninety three percent (93%) of Armstrong’s customers are not affected by this change Armstrong updated its Terms/Conditions on the company’s website on April 30, It began notifying customers of the change in their May statements Armstrong provides a mobile app and online usage meter to help customers to monitor their usageCustomers are also encouraged to contact our support team to better understand their usage and receive guidance on how to adjust applications using the greatest amount of dataSince the new policy became effective, Armstrong has been automatically crediting the first overage of every customer to ensure that all customers are well informed of the new policy and their options to purchase additional data capacity.When the FCC enacted the Open Internet Order in 2010, Chairman Julius Genachowski openly acknowledged that it was fair and reasonable for Internet Service Providers to establish usage limits to continue promoting investment in the country’s broadband infrastructure as well as to ensure efficient use of existing networksThe FCC reaffirmed the use of bandwidth caps as a reasonable bandwidth management tool in its Open Internet Order adopted on February 26, With that in mind, please note that Armstrong is not the first Internet Service Provider to establish data usage limitsIn fact, many of the largest Internet Service Providers in the country have established such limits in the last few years and such policies are rapidly becoming industry standard.Armstrong encourages Mr [redacted] to contact our Customer Service Center if he has any additional questions about this program or if he has any internet issuesThank you for your attention to this matterPlease feel free to contact me should you have any questions or require further information.Sincerely,Agency Complaints Response Team