Advantage R V & Marine

Initial Business Response / [redacted] (1000, 7, 2015/09/16) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @charter.net This AC was installed on Mr [redacted] 's RV and it is warrantied by Dometic Corp for yearsAs stated in warranty info any warranty work can be completed by any RV service Center at their facilitiesAs in previous contact with Mr [redacted] , we stated the thermostat needed to be moved from the wall it is on to another wall that does not have a direct heat source on it that will not directly interfere with the thermostat operationWe cannot however do this work off site it needs to be done in a our shopMr [redacted] at his convenience needs to drop his camper off at our shop and work will be done immediatelyWe do not offer towing for RV's or do extensive work outside the shopIt is approximately a 6-hour job so RV could be picked up within hours of being dropped offMoving Mr [redacted] thermostat is not a warranty repair so he will be responsible for anytime and materials associated with this repair

Initial Business Response /* (1000, 7, 2015/09/16) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@charter.net
This AC was installed on Mr. [redacted]'s RV and it is warrantied by Dometic Corp for 2 years. As stated in warranty info any warranty work...

can be completed by any RV service Center at their facilities. As in previous contact with Mr. [redacted], we stated the thermostat needed to be moved from the wall it is on to another wall that does not have a direct heat source on it that will not directly interfere with the thermostat operation. We cannot however do this work off site it needs to be done in a our shop. Mr. [redacted] at his convenience needs to drop his camper off at our shop and work will be done immediately. We do not offer towing for RV's or do extensive work outside the shop. It is approximately a 6-8 hour job so RV could be picked up within 48 hours of being dropped off. Moving Mr. [redacted] thermostat is not a warranty repair so he will be responsible for anytime and materials associated with this repair.