Advantage Restoration

Initial Business Response /* (1000, 5, 2014/09/24) */
Hi
We did all by the contract .we didn't break the terms and condition of the agreement between the customer and liberty moving. we refunded some money but customernot asking for more .Customer filed a claim with us and we respond...

asap.
After reviewing the claim for minor damage we can refund $40 he didnt accepted it.customer never paid for full replacement insurance covered.
This complaint not going to give him any money back.
Sorry about the inconvenience
[redacted] Liberty moving & Storage
Initial Consumer Rebuttal /* (3000, 7, 2014/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The refund amount never paid to me (customer).
Also see the full details of the complaints.
Bed was not assembled as per contract. In fact all parts were missing and I purchased new parts. Attached file shows all details. $150 refund also promised which company never paid. NOT A SINGLE CENT OF REFUND PAYMENT DONE YET.
Final Business Response /* (4000, 9, 2014/09/26) */
Hi
As my previous respond .very minor damage on items.
Also customer never paid for full replacement insurance coverage .by the contract its $0.60 per pound per article .
Unfortunately we didn't was able to resolved this claim
Liberty moving provide the service by the contract and we sorry about any inconvenience
[redacted]
XXX-XXX-XXXX
Final Consumer Response /* (4200, 11, 2014/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Liberty Moving & Storage, Inc. themselves are acknowledging that "Unfortunately we didn't was able to resolved this claim"
Under that circumstance I want them to resolve the claim and give me the refund.
Service was not provided as per contract. Bed dissemble and assembly was part of contract but they never assembled it after delivery, in fact lost all assembly parts (photos & receipt attached shows it).
As per contract its $0.60 per pound per article insurance coverage, they are not providing even that.
Where is the claim adjustment amount? Why are they not paying it to me?
Also where is the $150 refund promised after full payment?
Consumer Response /* (3000, 17, 2014/10/10) */
[redacted]
Thank you so much for your response.
I agree "customer never paid for full replacement insurance covered." but if you go through my papers each pound is covered for $0.60. This is reflected in the scanned documents I sent as well.
In fact they (Liberty Moving & Storage, Inc.) promised $150 (look at the scanned email I sent) refund after full payment but they never did and still Revdex.com feels they made "a good faith and reasonable effort to resolve them"!!!
Can I request you to look into case with fresh eyes because the company (Liberty Moving & Storage, Inc.) is just responding through emails and taking no steps to refund or settle claim, they have never send me any sort of payment.
Thank you,
[redacted].
Business Response /* (4000, 19, 2014/10/10) */
We working by the contract .we didn't promise anything .after the claim process customer didn't agreed to the refund amount.
I told him if I will be able to refund additional money from the cost I will do it but after reviewing all the paper work we gave him partial discount and also we opened a claim for damages items we can't do more than that.
Please advise
[redacted]
Business Response /* (-10, 20, 2014/10/10) */
3rd respond Also this client did chargeback thru is bank to get this $150 back and he contact you guys to get money back that im not sure why he sure that we promise him that ?
[redacted]
Consumer Response /* (-5, 22, 2014/10/10) */
Where is the claim amount and how much is claim amount? I never received even partial claim amount.
Company mentions they work by contract as per contract bed was suppose to dissemble and re-assemble at the time of delivery, forget about assembling at the time of delivery (picture shows it was not assembled at the time of delivery) but they lost all the parts and we had to purchase new parts(receipt of new parts purchased attached earlier). Also attached the $150 refund they promised through email, but they never gave me.
Consumer Response /* (4200, 23, 2014/10/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Where is the claim amount and how much is the claim amount? I never received even partial claim amount.
Company mentions they work by contract as per contract bed was suppose to dissemble and re-assemble at the time of delivery, forget about assembling at the time of delivery (picture shows it was not assembled at the time of delivery) but they lost all the parts and we had to purchase new parts(receipt of new parts purchased attached earlier). Also attached the $150 refund they promised through email, but they never gave me.
Business Response /* (4000, 25, 2014/10/13) */
We didn't was able to put the bed together because we didn't have the screws for the bed .as far the refund offer we have it on our email.
also the attachment that he showing here its say IF only IF I can do(also refund additonal services at TX)
Nothing we can do now
[redacted]
Consumer Response /* (4200, 27, 2014/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Based on written response from [redacted] of Liberty Moving & Storage, Inc. he himself acknowledges that Liberty Moving & Storage, Inc. didn't provide me service as per contract. Not only that, now they are not even ready to settle my claim, provide me any refund based on written records promised to me. This clearly demonstrates that 'Liberty Moving & Storage, Inc.' lacks customer service, doesn't provide claims and/or refunds to the customer as per contract, their practices and customer service are way below standard. And even after proving all this they state 'Nothing we can do now'!!!
Consumer Response /* (3000, 17, 2014/10/10) */
[redacted]
Thank you so much for your response.
I agree "customer never paid for full replacement insurance covered." but if you go through my papers each pound is covered for $0.60. This is reflected in the scanned documents I sent as well.
In fact they (Liberty Moving & Storage, Inc.) promised $150 (look at the scanned email I sent) refund after full payment but they never did and still Revdex.com feels they made "a good faith and reasonable effort to resolve them"!!!
Can I request you to look into case with fresh eyes because the company (Liberty Moving & Storage, Inc.) is just responding through emails and taking no steps to refund or settle claim, they have never send me any sort of payment.
Thank you,
[redacted].
Business Response /* (4000, 19, 2014/10/10) */
We working by the contract .we didn't promise anything .after the claim process customer didn't agreed to the refund amount.
I told him if I will be able to refund additional money from the cost I will do it but after reviewing all the paper work we gave him partial discount and also we opened a claim for damages items we can't do more than that.
Please advise
[redacted]
Business Response /* (-10, 20, 2014/10/10) */
3rd respond Also this client did chargeback thru is bank to get this $150 back and he contact you guys to get money back that im not sure why he sure that we promise him that ?
[redacted]
Consumer Response /* (-5, 22, 2014/10/10) */
Where is the claim amount and how much is claim amount? I never received even partial claim amount.
Company mentions they work by contract as per contract bed was suppose to dissemble and re-assemble at the time of delivery, forget about assembling at the time of delivery (picture shows it was not assembled at the time of delivery) but they lost all the parts and we had to purchase new parts(receipt of new parts purchased attached earlier). Also attached the $150 refund they promised through email, but they never gave me.
Consumer Response /* (4200, 23, 2014/10/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Where is the claim amount and how much is the claim amount? I never received even partial claim amount.
Company mentions they work by contract as per contract bed was suppose to dissemble and re-assemble at the time of delivery, forget about assembling at the time of delivery (picture shows it was not assembled at the time of delivery) but they lost all the parts and we had to purchase new parts(receipt of new parts purchased attached earlier). Also attached the $150 refund they promised through email, but they never gave me.
Business Response /* (4000, 25, 2014/10/13) */
We didn't was able to put the bed together because we didn't have the screws for the bed .as far the refund offer we have it on our email.
also the attachment that he showing here its say IF only IF I can do(also refund additonal services at TX)
Nothing we can do now
[redacted]
Consumer Response /* (4200, 27, 2014/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Based on written response from [redacted] of Liberty Moving & Storage, Inc. he himself acknowledges that Liberty Moving & Storage, Inc. didn't provide me service as per contract. Not only that, now they are not even ready to settle my claim, provide me any refund based on written records promised to me. This clearly demonstrates that 'Liberty Moving & Storage, Inc.' lacks customer service, doesn't provide claims and/or refunds to the customer as per contract, their practices and customer service are way below standard. And even after proving all this they state 'Nothing we can do now'!!!
Consumer Response /* (3000, 33, 2014/12/23) */
I am writing to you almost after two months to let you know that the business (Liberty Moving & Storage, Inc.) never contacted me and never settled single cent for my claims and settlement.
Please advise further follow-up action?
Thanks and regards,
[redacted].
Business Response /* (4000, 35, 2014/12/23) */
Hi
Again read my email again . I said if I can refund that amount I will do it I didn't say I will refund. Again all his items covered under the free basic liability insurance of $0.60 per pound per article its not full replacement insurance .we review this claim many times and was with customer on top all the process. After the delivery looks like customer didn't was happy with our terms and condition that he signed day of pick on the additional services at the destination that say long distance terms and rates non negotiable (long Carrey ,stairs, unpacking, shuttle).we did all by the contract and there is nothing I can do now.
Happy holiday
[redacted]

Initial Business Response /* (1000, 5, 2014/06/23) */
we showed up for this move ,the customer try to change our contract and refuse to sign on our paper work .manager cancel the job and to avoid future issue with this customer .we don't want any business with this customer and we didn't...

move him. as far the dep they can go other directions the receive the money back, they cost liberty moving $550 to send the crew and the cancelation in our truck to CA.
there is nothing I can do here.
Initial Consumer Rebuttal /* (3000, 7, 2014/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Incomprehensible response and definitely unacceptable. The contract they wanted us to sign was completely different to what we initially agreed upon (we have a documentation of it in email), and it did not acknowledge the deposit we already paid - 380.00$. Despite the fact that initially we were told that packing material was included in the total estimate, they now wanted additional 300.00$ for packing plus wanted us to pay an additional 420.00$ to the initial estimate. We already agreed to pay this amount but wanted them to at least acknowledge the deposit that we already paid so we know we are dealing with a legitimate company. So we asked to speak to the management or the sales representative that sold us their services before signing the contract, but they just walked away. My wife who is pregnant tried to appeal to their common sense asking them not to leave and saying we will sign everything, just don't leave us stranded like this having to vacate our apartment with all our furniture and belonging still in it, but they just left without allowing us to speak to the management. My wife specifically told them that we are willing to sign the contract despite the fact that we believed it was a scam! We also tried to contact Liberty Moving company ourselves without success.
Final Business Response /* (4000, 10, 2014/06/26) */
we showed up on time and we was staring the job ,the client have the confirmation letter saying last minutes cancelation will give to liberty the dep,
I tried to do the job but client refuse to our terms and condition I decided to canceled it after talking with him.
we didn't made any error and we don't want any business with this client .if he agreed to our contract like he saying why he changed the total amount on our bill of lading? I emailed you copy.
this case close and need to be removed from liberty records
[redacted]

I cannot say enough good things about Advantage Restoration/Roofing. They did an outstanding roofing job on our home. The owner is wonderful to work with, and the roofing crew were all so professional and courteous. I would highly recommend them to anyone that is looking into replacing their roof. We couldn't be anymore satisfied.

Initial Business Response /* (1000, 5, 2015/07/27) */
Case # XXXXXXXX
We did the move for [redacted] and [redacted] from ** to [redacted]
After reviewing this complaint I can say that we responded to the customer and we spoke over the phone and via emails.
I sent him all the claim forms that he need...

to file a claim with liberty moving and storage.
He failed to provide us that claim paper work and he let his wife [redacted] to file this claim against us with the Revdex.com.
I know we got his two wheeler in out storage this is the only items that left behind .he saying that he missing items but I never received any descriptions or any claim forms yet .at the same time he say he want refund for missing items and also for poor service.
We didn't break the contract and we did all by the contract.
We talk to him via emails but again no claim file yet.
As I told [redacted] - I asked the driver if something left on the truck ? unfortunately I don't have any of his items left or delivered to other client.
Liberty moving did all from our side and customer didn't replied so how we should refund some money for the damages if we don't have pictures descriptions or claim with us ?
[redacted]

Kudos to Liberty Movers

It is with great pleasure and gratitude that I wish to recommend Liberty Movers.

I called the company out of Google Movers in Illinois and from the get go, a gentleman picked up the phone and pleasantly introduced himself as Stephen [redacted] and asked what he could help me with.
When I told him I needed an out of state move, he proceeded to give me a concise detail of how they assess my belongings by Cubic Feet, one item at a time before they issue a Price Quote per Item.
He then told me that the initial quote may end up being Less or more, all depending on the Cubic feet space that My belongings would occupy in their trucks.
I was comforted by this upfront information, knowing that what I eventually pay depended on the space I occupied. I then told him that I will re-assess what items were necessary to take and which I needed to donate to reduce my volume. In effect, Stephen helped me decide that if a large item such as a piano worth $1,000 would occupy significant space and cost more to ship, I was well informed to re-consider shipping such an item.
Anyway, Stephen ended up providing me with a reasonable quote that beat the competition, and there were no hidden charges.
In fact the final revised quote ended up being less than the original quote, and I saved some money by getting rid of some unnecessary items that could be replaced at my destination.

On pickup day their driver and helper were on time, and the final delivery was right on the mark, even for this out-of-state move.

[redacted] H.

Initial Business Response /* (1000, 5, 2015/07/10) */
as we informed the customer our truck broke down 3 hr away from her new home .also we going to refund her every day $40 after the time frame we agreed .
we sorry about any inconveniences and we will keep the customer update soon the truck...

will be ready to go. We got the customer belonging on this truck with our driver .if we cant get this truck fix we will get rental truck and we will be there asap .
[redacted]

Initial Business Response /* (1000, 5, 2015/08/03) */
1 we did refund $94 .
2 we canceled his move .
3. we are in business 14 years and we moving 300 customers a month . Unfortunately 5% of the customers will be not happy.
4. If we made an error with the refund amount he could have...

called us and let us know. He did not. The only thing he needed to do was to let us know the refund deposit amount was incorrect. If a mistake was made, we would have been able to fix the situation.
Manger sometimes not available .
There is nothing we can do
Initial Consumer Rebuttal /* (3000, 7, 2015/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response shows the lack of detail in how this company operates.
The deposit that was placed was in the amount of $141. On the move day, I was told to call the next day to discuss a refund of the deposit. I did so, waited a week and didn't receive a credit. Again, I called the office asking for a refund. I was told the credit was put on a different account and the adjustment would be rectified. I waited a week and the credit was not in the full amount. Instead, it was a total of $94.
I called the office after noticing this issue. Spoke with someone who said they would notify their accounting department and within a week the credit would appear. That was two weeks ago and I still have not received the $47 credit. I am done going back and forth with a company that fails to follow through.
I don't care how long you have been in business. You did not follow through not once but twice. To say that there are 5% of customers that are unhappy is a joke. We gave you the opportunity to make things right with the second move, and you guys failed. I no longer wait to deal with this company directly which is why we have gone this route.
Obviously, there is a major lack of documentation since there is no record of my calls. I am happy to furnish call records so that you can see the numerous times we have called this business. Please let me know if I need to resort to this.
Again, I am requesting our deposit to be returned in full.
Final Business Response /* (4000, 13, 2015/08/06) */
call 2maro 11AM give [redacted] your c.card # and we will do the additional refund ,
Final Consumer Response /* (4200, 15, 2015/08/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have contacted this company as they said to do - twice. I have just gotten off the phone with this someone in there office and I am now being advised to go through my bank to dispute the charges. The person I spoke with lied on the phone. During the first part of the conversation, he said that the credit was issued and a receipt was sent out. After being placed on hold, he said he spoke with the general manager and that someone from their company tried to contact me (which is untrue) and that my only option to get the refund is to go through my bank.
The lies that this company continues to feed me is ridiculous. The person I was speaking with also indicated that since I was not able to communicate with their company and I went through the Revdex.com and left a review on Yelp, this is the only way that they can help me. I refuse to continue to work directly with this company or trust that in anything that they are saying.
If needed, I am happy to get a lawyer involved. Not only to ensure that our money is refunded, but also to get additional money to damage that has occurred to our furniture during the move. I have not addressed this issue as I wanted to limit my interaction with this company any further. However, if a lawyer needs to be involved, then I will be bringing up everything.

Initial Business Response /* (1000, 5, 2014/04/24) */
Ms [redacted] did contract Liberty Moving and storage on 1/3/14. during the moving process there were several small areas of damage to the walls. while we do not cover such damage in our service, most cases we will repair the damage to keep our...

customers happy with our service. Ms [redacted] did sign our claims procedure and had every right to file a claim within the 90 days required by our claims process. she made no effort to contact our office to obtain a claim form or to inquire about repairing the damage. Her filed claim came via email on 4/3/14 at 8:42 pm (after business hours). this was outside the 90 day window and not filed via certified letter as our claims policy requires *see attached document signed by ms [redacted]. Now I know she did make an attempt to file and we over looked the 2 technicalities and made a settlement offer of $40.00, due to the fact she did not give our repair man (who would have charged us considerably less for a few small dents in drywall. As listed in section 4. CLAIMS article c. of our terms and conditions of our bill of lading "mover shall have the right to inspect and repair alleged damaged articles." Ms. [redacted] never provided one estimate for the repairs nor let us repair the damage.our offer of $40 was made due to the estimate made by our in house repair man. Furthermore our offer of $40 is still valid out of good faith
Initial Consumer Rebuttal /* (3000, 9, 2014/05/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
1. "She made no effort to contact our office to obtain a claim form or to inquire about repairing the damage".
a. This is false. During the move the moving crew did not tell me they caused damage to my landlord's property. It was only upon going out to the truck to examine how much was left that I saw the gouges and scrapes to the walls and ceiling. It was at that exact moment that I demanded to talk to the owner. The moving crew foreman, [redacted], reached the owner, [redacted], and he stated he did not have time to talk to me, that [redacted] should handle it.
b. My landlord spoke with [redacted] directly and informed him that she would have her contractor perform the repairs and that I would be submitting the invoice for reimbursement. [redacted] advised that this was fine.
c. If [redacted] does not have the authority to make such decisions/authorization, then he should instruct the client otherwise.
d. [redacted] never once stated the damage to my landlord's property falls under the Claim Process for damage to my personal effects.
2. "Her filed claim came via email on 4/3/14 at 8:42 pm (after business hours). this was outside the 90 day window"
a. Your Claim Procedure does not state that claims must be filed by a specific time of day or before business hours - it simply says 90 days.
b. I filed my claim on the 90th day which was within the window.
3. "due to the fact she did not give our repair man (who would have charged us considerably less for a few small dents in drywall".
a. The damage was considerably more than "a few small dents in drywall".
b. There were gouges and scrapes on the walls and ceiling of the 1st and 2nd floors, and black marks on all 3 floors which required my landlord's contractor to have to repaint all 3 floors of the hallway.
4. "As listed in section 4. CLAIMS article c. of our terms and conditions of our bill of lading "mover shall have the right to inspect and repair alleged damaged articles."
a. Section 4, article c. of your terms does state the "Mover shall have the right to inspect and repair alleged damaged articles"
b. The damage that occurred was not to my "articles" but to my landlord's property for which your claim process offers no procedure.
c. [redacted], your crew foreman, did inspect and sign off on the damages documented in my Bill of Lading and on the back of my copy of the Claims Process.
d. Again, when my landlord discussed with the moving crew foreman how the repairs would be made, he told her that submitting her invoice for reimbursement would suffice.
e. My landlord has every right to use their trusted contractor to repair damage caused to their property.
5. "we over looked the 2 technicalities"
a. Your crew foreman reviewed my storage units and quoted an estimate of $95 for supplies (shrink wrap, tape, boxes, etc). The final cost was $183 - he needs to give more accurate estimates.
b. We left my storage unit at 1:00pm. Your moving crew peeled out of the parking lot in front of another driver causing her to swerve into the embankment. Your crew attempted to dig her out of the snow while I went to the bank. At 1:12pm I was leaving the bank and your moving crew drove past me heading North on Sutton Rd. I proceeded to drive to my apartment and arrived at 1:30pm. Your movers didn't arrive until 2:15pm. It should have taken them 30 minutes max. I was only reimbursed for 30 minutes of that time when I should have been reimbursed for 45 minutes (12 minutes to dig the woman out of the embankment and the unaccounted for 30 minutes - which was probably lunch).
c. Your movers never once, in good faith, mentioned to me the damage they caused to my landlord's hallway - had I never gone into the hallway I would not have seen it until after they left.
d. Your moving crew broke one of the legs on my couch; your foreman offered to "try to fix it" right then, and he started to undo the batting on the underside of my couch. I asked him if he is a furniture repairman and he said "no". I immediately told him to stop, that I would have a professional come and fix it. If your crew foreman who, admittedly, is not a furniture repairman, would attempt to fix my couch, my thought is he is probably the same guy you would have sent to repair my landlord's hallway.
e. I'd say we're even in the overlooking department.
The bottom line is your moving crew caused damage to my landlord's property. It cost $150 to repair. I attempted to speak to your owner, but he didn't have time for me...not at the time the damage occurred, nor did he bother to take my information to contact me, a clearly unhappy client, at a later time.
That is poor customer service, and this back and forth over $150 of damage your moving crew foreman admitted to causing, only further confirms that Liberty Moving and Storage is not a reputable company that cares about their clients. To this point, I have refrained from sharing my experience with [redacted]'s List, my 2000+ [redacted] contacts, my 500+ LinkinIn contacts, and my 5500+ followers on [redacted] that's just in the Chicago area.
When can I expect to receive the $150 reimbursement? Anything short of the full amount is unacceptable.
Final Business Response /* (4000, 11, 2014/05/07) */
hi
claim must filed in 90 days ,she have it on the back of her bill of lading receipt ,this claim close after 90.we offered with good faith $40 but customer never replied to us.
if she was calling we could send our repair guy and take care of it ,she went online and didn't let us handle what we usually doing with our customers if damages done.
Final Consumer Response /* (4200, 13, 2014/05/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First, there is no proposed solution in the company's response above. In fact, their reply doesn't even make any sense. This company's employees caused damaged to my landlord's property. I filed my claim on the 90th day which makes it valid. At the time the damage occurred the moving crew foreman was advised by me and my landlord that she would only have her contractor perform the work and he said that was fine. This is the contractor my landlord uses for all repairs to her property, not some random person found online as suggested by the above response from the company. Had they read my previous response they would have caught that. Furthermore, I attempted to speak to this company's owner concerning the damage and he did not have time for me; nor did he bother to take down my information and ask if he could talk to me at a later time. He completely blew me off. The forty dollars they offered me is totally unacceptable given that the damage was significantly more than that resulting in several areas of our hall needing to be patched and the entire 3 floors to be repainted. This company needs to do right by its customers and reimburse me for the full $150 damage they caused to my landlord's property.
Business Response /* (4000, 19, 2014/06/25) */
Hi [redacted]
See my attached paper work regarding april [redacted] move on 01/03/14.she filed the claim 3 month after the move ,I know she mentions that there is damage on the wall and I was aware about it but this customer was didn't filed the claim on the requested time.
We could send a repair guy or cut a ck for $40.forman said the damage was minor ,too bad that the client didn't let us take care of it.
Thanks so much for you help and let me know if I need to do something .[redacted] was replying to Revdex.com complaint but he left from personal issue.
[redacted]

Initial Business Response /* (1000, 5, 2014/07/21) */
hi
Liberty moving and storage want to apologized about the delay .our truck broke down and we sent other truck to pick [redacted] items .he moved to OR and by the contract we allowed to deliver up to 08/14/14 (21 business days).customer paid...

for guaranteed delivery and we didn't deliver it on this time .we will refund the expedite fee of $1500.we sorry about the delay but we going to deliver in 3-4 days if all in schedule, driver will call in 2 days to confirm.