Advantage Trim & Lumber, Inc.

I received a sample of the *** lumber from Advantage Lumber and it was of high quality and the website showed quality product and they also state that the product is A-grade since they sell inferior B-grade *** at a discountI placed am order with Advantage Lumber for $of product and it took them days to deliver this orderThey had quoted me 7-days to ship and we are both located in the northeastWhen I received the order many of the boards looked like they were B-grade and they were just dumping old inferior product on meI took pictures of the damaged and cracked boards and sent them in for them to seeThey would not respond to my questions about what they used to fill my order with but I am assuming they used boards that were 'picked through' like you may see at *** ***So I explained that I needed to have these replaced ASAP as I took vacation to complete my deck and that I was already behind because of their late shipping(they told me that they are busy so mayb

Ref: order # *** This item was shipped from their ***, NC facility
I ordered boxes of *** deck board clipsI specifically phoned in the order because I was concerned about getting the correct productI explained to the order taker that I already had Tigerwood brand deck boards and needed clips to fitHe did the order and shipped the clipsI now discover the clips are too large to fit in the deck boards I haveI phoned to get the correct clip size but was told they only come in one size and I was told my deck boards must be differentThey are in fact stamped and labeled TigerwoodWith no solution I requested they take them backI was told I would have to pay all shipping and a 25% restocking fee! I was never told there could be different size grooves in the decking nor does it say this on their websiteHad I benn told this I could have checkedA 25% restocking fee is unreasonable

I placed an order through Advantage Trim and Lumber for over $3,on 6/3/ While waiting for shipment/delivery of the items (which is supposed to take 5-business days) I was informed on Monday 6/13/(days later) that they did not have stock for the items they quoted me on I attempted several times over the last few days to find out when they would be able to fulfill the order The first response was "They would not have it for a long time" I gave them plenty of time, but couldn't wait anymore so today I requested to cancel the order (6/15/16) since they could not fulfill all the items They then replied (after I already placed an order with a different company) that they would fulfill the order as soon as possible from another facility and they were going to charge me 10% if I wanted to cancel The manager who called me was completely incompetent and the most rude individual I've ever dealt with when ordering from a company I will NEVER order a single thing from th

Revdex.com has spoken to John at the
business and the following has been relayed: We would like to see this matter resolved and in good faith are offering to split the cost of the flooring still needed and shipping cost with the customerThe total would be $and we are willing to sell to the customer for $

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com spoke to John F. at business and the following was relayed: The customer is misinformed. The web page shows accurately that square stock is that dimension. If you scroll down to the actual product of T & G, it correctly states it's measurements as 3/4" x 3".

Revdex.com spoke to John at the business and the following was relayed: This has been resolved with the consumer. They purchased a type of wood, not a brand, from a different supplier which manufactured their product to use different clips. We have agreed to accept the return minus the credit card...

processing fees to which the consumer has agreed.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com received the following response from John at business:
The processing fee is agreed to when the order is placed, which is 10%. However, in this case we did not withhold the 10% and he was refunded in full.