AdvantageCare Physicians

this company every other month sends us bills,we have not gone there for months,I have not been there for year, we have letters stateing we have no money do,but they keep sending bills and when we call they just blame someone else.the next stop is the state ins board for ins frude

Advantage Care Physicians is quite disreputable
Upon injuring my back, I went to see an ACP physician She told me that I had a 'back strain' I switched doctors within the ACP facility The new physician said much the same about having back strain Most importantly, NEITHER of these physicians sent me for an MRI in this critical time period
Several weeks later, in unbelievable pain, I was sent for an MRI The result of that was that not only did I require back surgery for broken disks in my lower back, but that I required nerve surgery to remove a piece of disk that had lodged itself on my sciatic nerve Not having this surgery within weeks, could result in my living with a limp for my life, and my wearing a 'support boot' on my right foot The Head of Neurosurgery for a reputable New York City hospital performed the surgery
** I considered very seriously suing ACP- not only for the tremendous risk of loss of my mobility that they put me in, but also for the weeks of unbelievable agony of disk pressing in my sciatic nerve that could have been presented**
Additionally, ACP said that it had contacted my insurer multiple times about "pre-approval" of an important medication I found out, after more than hour on the phone with my insurer, and supervisors at my insurer, that ACP had simply lied That there had been no communication whatsoever between my insurer and ACP staff

Revdex.com:At this time, my complaint, ID *** regarding AdvantageCare Physicians has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,*** ***

Revdex.com:At this time, my complaint, ID *** regarding AdvantageCare Physicians has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,*** ***

Revdex.com:At this time, my complaint, ID [redacted] regarding AdvantageCare Physicians has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Advantage Care Physicians New York has received the above-referenced complaint and appreciate the opportunity to respond. [redacted] states that he was quoted a $50 price for his office visit and was surprised when he received a bill. Our account review shows that [redacted]...

[redacted] was provided the deposit amount of $50, and that he will be advised of the total fee depending on the Dr.'s assessment and any other services that patient may agree to complete during the visit. We also have a signed financial agreement which states that any other balances incurred and not paid at the time of the visit will be sent to the patient as a bill. We have sent the patient a copy of this document as well as a ledger explaining the bill. Due to privacy reasons we are not able to provide a copy  of these document here.We regret the inconvenience this has caused the patient. Please feel free to contact us directly at [redacted] Regards, Amanda C[redacted]Patient Experience Team

The hassle I had to go through with obtaining my Pap Smear results is basically why this country cannot stand its overblown medical system. This is only about getting my own, personal medical records. I was basically conned by ACPNY to pay a $40 copay, take time off of work, just to wait 20 minutes in a doctor's office for someone to come in and tell me "you tested negative for everything. Just a bit of inflammation which is probably nothing. Come back in 6 months."
I had asked on the phone when booking the appointment whether or not I could just get my lab results (and yes, I had to proactively ask - it was not once suggested to me) and they said that I call back when the doctor's in to see if she'll release it. I ask when she'll be in next - well, she will no longer be with us in a week. As someone who, luckily, hasn't had experience with poor health, I was naturally worried when I'd seen the words "abnormal results" and wanted to get it cleared up as soon as possible so I decided to swallow my pride, pay the copay, and take care of my health. The idea that I might not know anything and cannot do anything about this unknown illness until after the transition of my file from one doctor to another in the group that takes my insurance is terrifying. Because of that, I was spooked into coming in for this nonsense visit.
When I got there, even the reception paused and double checked before asking for my co-pay because of the sheer ridiculousness of charging me for literally nothing and a nurse just shrugged "well it's a visit." This group advertises itself as a community serving organization. You don't serve the community by ignoring basic common sense. The doctor herself was also surprised that I was charged $40, though she laughed it off as a joke or spot of bad luck. This is absolutely ridiculous. Any self-respecting medical organization I've dealt with in the pass would have contacted the doctor internally and forward my request to release to me my OWN medical records so I didn't sit there and panic, wondering all the different things that could be wrong and forking over cash that I didn't have to and ask for time off from work.

Thank you very much for bringing this to our attention. We certainly apologize for any inconvenience the patient has experience regarding the issues mentioned regarding scheduling and billing.I will take the necessary steps to look into what happened and contact the patient directly to address his...

concerns as soon as possible within 48 hours.Regards, Amanda C.Patient Experience TeamAdvantage Care Physicians[redacted]
*

this company every other month sends us bills,we have not gone there for 7 months,I have not been there for 1 year, we have letters stateing we have no money do,but they keep sending bills and when we call they just blame someone else.the next stop is the state ins board for ins frude

Review: AdvantageCare Physicians is incompetent with ICD-9 coding, billing, and refund processing.Desired Settlement: I would like to receive the refund that has been due for OVER 7 months.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding AdvantageCare Physicians has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: I have received bills for two office visits' copays which I paid at the time of service by cash. The bill also includes another fee for what appears to be a missed appointment. This appointment was reschedule by me weeks prior to the appointment date. Additionally, the first bill shows the June office visit copay, which I paid on day of service, and subsequent bills show a prior office visit copay, which I paid on day of service. I do not understand why they would bill a later bill first then dig up another incorrect bill which was months prior. The entire bill is incorrect, I owe them nothing and they are threatening collection actions.Desired Settlement: I would like the company to correct their billing for my account and credit me for the copays which I paid in cash. Also, the missed appointment fee needs to be removed from my account because I had re-scheduled that appointment in-person at the office. I would also like them to remove and rectify any collection actions they have taken. I would also like a statement of their mistake as well as an explanation as to what happened and how to prevent this from happening again in the future.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding AdvantageCare Physicians has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: I took my wife [redacted] to the Bay Ridge Brooklyn NY facility of Advantage Care Physicians where she was examined by one of their Primary Care doctors, [redacted], and was given a thorough examination. He filed for payment through her medical insurance company CIGNA using Preventive Care, as the billing code for her visit. My wife has her medical insurance through the company I retired from in 2002, Con Edison. That plan does not cover Preventive Care. We received a bill from Advantage Care Physicians shorty thereafter for [redacted]'s full visit, $340, minus the normal copay, for an office visit we had paid at the time of her visit, of $25. That bill was for $315. I went back to see [redacted] to ask him to change the billing code to Office Visit, which I had been advised by CIGNA that they would pay towards, and he advised me he could not. I called their billing department and was told that I had to go to the Administration department at their Bay Ridge office, to their Customer Service Department to have this situation corrected. I went to see their Customer Service Manager, [redacted], who advised me that he would try to change the coding, of that bill for me., but would have to go to his superiors to do so. He did not change the billing code of that bill. We have been receiving that same bill continuously. Each time I get it, I call Zach C[redacted] who advises me that he will see if he can correct it. We just received that same bill again, only this time we are now being advised that this bill is overdue, and will be going to a collection agency. We don't need this kind of aggravation, and it is so unnecessary.Desired Settlement: The billing code for this bill should be changed to Office Visit, and resubmitted to CIGNA, in order that it finally can be paid by them properly. All Monica was supposed to be charged, for that visit was her Primary Care office visit copay of $25, which has already been paid.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding AdvantageCare Physicians has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: Upon making an appointment I was told to be covered under my insurance, however after two months of services rendered I am being billed out of pocket as they claim insurance doesn't cover, I was not made aware of such in advance.Desired Settlement: I shouldn't be responsible to pay for their mistake and time sensitive miscommunication .