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AdvantageStudios, Inc. / HairConsultant.com

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Reviews AdvantageStudios, Inc. / HairConsultant.com

AdvantageStudios, Inc. / HairConsultant.com Reviews (2)

The claims of the purchaser on incorrect on two points:1.         The customer in question has expressed to us they feel a
refund is in order for this device.  As I explained, the device was sold
as used, specifically a "Demo".  It was marked...

on the package as
such and is clearly stated on the sales invoice as such.  Further, the
receipt provided the purchaser stated that the sale was 'final'.The product
company does indeed offer a 6 month money back policy on this device, but being
a demo that was purchased well before it was re-sold to this customer, that
policy had expired.  Ms. G[redacted]'s
offer of a discount was clearly to offer the customer an option to the full
price, as she sympathized with a fellow pet owner.2.         While low level laser light from
this device is marketed primarily as a hair growth stimulator (see package)
lllt in the same power and light wavelength has been reported by veterinarians
to have positive effects in relieving pain and inflammation, as well as
promoting wound healing.  The customer was told of this at the time of
purchase.  While Ms. G[redacted] does not portray herself to be a doctor or
veterinarian, her experience comes from many years of working with these
devices for human wound healing and pain relief and from positive results with
her own pet. There were no results guarantees expressed or implied. The person
representing Ms. N[redacted], a R[redacted], called Ms. G[redacted] and became
abusive with her, using inappropriate language and making threats against our
company.  Our stellar history with the Revdex.com demonstrates that we
are trustworthy and honest business.  His actions did nothing to promote
his cause.The product does
carry a manufacturer's warranty against defects for one year.  Nutrevetm will
stand by the warranty and, as a conciliatory gesture, Advantage Studios will
extend said warranty for 1 year from the date of purchase- 1/14/2015.

Review: Hi my name is D[redacted] and I was sold a unit by Ms. Jean G[redacted] with the guarantee that if the product didn't work I would receive a FULL REFUND if I returned the product within six months. I was NEVER informed that a "demo" didn't qualify until I had already sent the product back to your company. I understand your company policy; however, if Ms. G[redacted] told us differently I believe that we do have a claim.On January 14, 2015 I met Ms. G[redacted] and she approached me to tell me about the Laser Therapy Device that helped heal her dog's skin issues. She told me that she thought it would help my dog that was the same breed. I told her that he had food allergies and therefore I didn't think the Laser Therapy Device would work. She then said that I should try it out as it is something that a vet had discovered back in the 90s. She sold me the product and then said I could come by later an pick it up.Later that day, we went and picked it up and since my husband had his doubts he specifically asked her if it didn't work on our dog if we could return it. Ms. G[redacted] assured us that we could as "the company stands behind its product!" My husband was still skeptical so she even pointed out on the box where it clearly states (6-month money back guarantee/no questions asked). Therefore, in good faith there was no reason for us to doubt Ms. G[redacted].We tried the regiment with our dog every day for 3 and a half months and unfortunately no improvements/results. Please believe me if it worked we would continue to use the product.I contacted Nutreve directly and they said it is up to Ms. G[redacted] to return our money. At this point, I am out $500 and have no product and I sent it back and Ms. G[redacted] hasn't responded to me.Desired Settlement: I would like to receive a refund on the product for $499 as that is what I was told since I returned the product within the 6 months no questions asked/money back guarantee.

Business

Response:

The claims of the purchaser on incorrect on two points:1. The customer in question has expressed to us they feel a

refund is in order for this device. As I explained, the device was sold

as used, specifically a "Demo". It was marked on the package as

such and is clearly stated on the sales invoice as such. Further, the

receipt provided the purchaser stated that the sale was 'final'.The product

company does indeed offer a 6 month money back policy on this device, but being

a demo that was purchased well before it was re-sold to this customer, that

policy had expired. Ms. G[redacted]'s

offer of a discount was clearly to offer the customer an option to the full

price, as she sympathized with a fellow pet owner.2. While low level laser light from

this device is marketed primarily as a hair growth stimulator (see package)

lllt in the same power and light wavelength has been reported by veterinarians

to have positive effects in relieving pain and inflammation, as well as

promoting wound healing. The customer was told of this at the time of

purchase. While Ms. G[redacted] does not portray herself to be a doctor or

veterinarian, her experience comes from many years of working with these

devices for human wound healing and pain relief and from positive results with

her own pet. There were no results guarantees expressed or implied. The person

representing Ms. N[redacted], a R[redacted], called Ms. G[redacted] and became

abusive with her, using inappropriate language and making threats against our

company. Our stellar history with the Revdex.com demonstrates that we

are trustworthy and honest business. His actions did nothing to promote

his cause.The product does

carry a manufacturer's warranty against defects for one year. Nutrevetm will

stand by the warranty and, as a conciliatory gesture, Advantage Studios will

extend said warranty for 1 year from the date of purchase- 1/14/2015.

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Description: HAIR STYLING AND SERVICES, HAIR REPLACEMENT, PHYSICIANS & SURGEONS - DERMATOLOGY, LASER THERAPY, LASER COSMETIC SERVICES

Address: 1241 Johnson Ave. Ste 354, San Luis Obispo, California, United States, 93401

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