AdvantEdge Healthcare Solutions

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***,
and find that this resolution is satisfactory to meRegards, *** ***

see attached

Review: On 10/21/13 my wife, [redacted], visited the office of her spine care doctor due to an auto accident on 9/26/13, and I paid a $20 copay (for which I have a receipt). When we found out that [redacted] would repay that money to us, we notified them. However, on 4/24/14 they sent a check for $20 to the billing office of Interventional Spine Pain Consultants, whose billing is handled by AdvantEdge Healthcare Solutions (AHS). [redacted] told me that I should contact them for my refund, since they had been paid twice for the same copay. [redacted] of AHS, at [redacted], told me on 5/5/14 that there had been a "clear overpayment" and that they would send me a check.On 7/15/14, when I had received nothing from them, I called again and talked with [redacted], at [redacted]. She said that the records for October 2013 had been transferred to "another department" and that she would get in touch with them and then send me a check. On 9/8/14, I called again, as [redacted] had instructed me to do if I still didn't have a check, and she said she would "keep working on it." She would "talk to [redacted]" who is apparently her supervisor. I kept calling about once a month, and [redacted] took over the job of giving me the runaround. She can be reached at [redacted], ext. [redacted]. After I had spoken with her a few times, she started ignoring my calls.So, as I told her in a voicemail, I am turning this over to the Revdex.com to see if I can get my $20 back. I am retired and my wife is only able to work part-time due to her health issues, so we need the money. I have all the documentation for this case, including a letter from [redacted] that says they sent the billing office a check for $20 on 4/24/14 to cover a copay for my wife's office visit on 10/21/13. Thank you.Desired Settlement: A check for $20.

Business

Response:

see attached

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]