Adventure In Africa Tours

Dear Dispute Resolution Team,We are in receipt of the complaint on behalf of Sheila ***I have enclosed a copy of her MOPAR Vehicle Protection Application that she signed at deliveryChrysler should have then sent her the actual protection plan and associated terms and conditionsI also have enclosed a menu that our business manger covered during the delivery of her vehicleThe business office goes over finance and warranty options using this menuI have highlighted the section that applies to the Owner Care Program and her signature showing her understanding of the productsOn said document it spells out the terms and mileage limitations (Every 3,miles for years max times per year).It would be the customer's responsibility to schedule and complete said oil changesThey will not carry over if left unused from year to yearAs stated , Peoria CJD did offer additional oil changes as a goodwill gestureIf this goodwill gesture was not handled, we invite Shelia to contact the service manager to schedule them.Sincerely,Jon FehrCorporate managerSam Leman Automative Group01/27/

this complaint is being settled on Monday 8/8/

Our records do not show a payment madeWhen we received the work order from AHS it said "Net to Collect $ 0"(copy of work order attached) We certainly could have posted it in error, if Ms [redacted] could send us a copy of a canceled check or copy of a credit card statement showing a payment to us, we will gladly refund that amount

According to this message, the customer has air conditioning working now Once AHS reassigns a service call, we are taken out of the picture and we bill for our trip to the home We are assigned anywhere between and service calls by AHS each day and many of them cancel, are reassigned or transferred and AHS will not tell us why This is a daily happening and we net out about calls each day, about of these types of complaints at filed each year and we go on with businessI apologize for the inconvenience we caused this customer, however, had a third party not been involved, AHS requiring authorization because of the customer's policy, the service would have been diagnosed, negotiated and completed in daysThe advantage of having a Home Warranty Policy vs "retail service" by the community service contractors, is "lower price" usually $instead of $for most repairs With a Home Warranty Policy, if authorization is required, the process slows down considerablyAt this point, I'm not clear what will satisfy the customer other than this apology

I would need to have more details to properly respond at 12:am Sunday morning regarding a service call initiated Friday What is the brand, model and serial number of the unit? how old is it? is it in warranty by the manufacturer? what part exactly is defective.air conditioning systems have about m0ving parts and if the unit is older than years, more than one part could be defective or worn out THIS IS EXTREMELY UNFAIR BY A THIRD PARTY CUSTOMER TO FILE A COMPLAINT OVER A $INSURANCE DEDUCTIBLE ON SUNDAY NIGHT WHEN PROPRIATORY PARTS ARE NOT AVAILABLE AS ALL DISTRIBUTORS ARE CLOSED AND, THE UNIT MAY NOT EVEN HAVE FACTORY SERVICE IN THE PHOENIX METRO AREA I DEMAND THAT THIS COMPLAINT BE DIMISSED AND I WILL DO EVERYTHING IN MY POWER ON MONDAY TO RETURN THE $AND GET THIS SERVICE CALL CANCELLED Marvin K [redacted] - PresidentConsolidated Mechanical

Re: [redacted] Complaint ID: [redacted] Dear Dispute Resolution Team,We are in receipt of the complaint on behalf of [redacted] Her son [redacted] T [redacted] purchased and signed the necessary paperwork required to purchase the car in questionAccording to our conversation with him recently, it was not his decision to attempt to reverse the purchase agreementHe is of legal age and wanted the careOn 1/23/he did request that we cancel the gap insurance and extended service contract, which is in his right to do so per those contact agreements he entered intoWe accommodated his request and have processed the cancellationsAll available refund will be sent directly to the lienholder once the funds are received from the Warranty and Gap companies.This should conclude this matterWe appreciate the Revdex.com's involvement in closing this complaint.Sincerely, [redacted] ***Corporate ManagerSam Leman Automotive Group04/23/

The customer had a leak in the indoor evaporator coil mounted in the attic When our tech was ready to remove it from the attic, he told the customer AHS required their portion of the R-refrigerant was to be paid before he went any further He was told very emphatically that she was not paying for any refrigerant, that AHS was going to cover all of itOur office staff called her and once again stated SHE WOULD NOT PAY FOR REFRIGERANTFinally our sales coordinator with AHS negotiated that she would pay for the refrigerant when we came out on Saturday(time and one half) before we would startWhen I arrived, I was told that the agreement was "after the job was finished"They did not have any money in the house.to me, this is "three strikes your out".The service fee of $is the property of AHS as required by their contract, for coming out on a service call.To settle this case, a check for $has been mailed under separate coverMarvin K [redacted] President

According to our records, this was authorized by AHS to repair the leak and as required by customer's contract with AHS, $of "non covered" charges was required for refrigerant Numerous attempts were made to schedule repairs and customer was fighting with AHS over the cost of refrigerant, and apparently the job was rescheduled to another vender We billed AHS for a service call onlyWith only one unit operating, I suspect the electric bill was lower than the same month last year We do not feel any responsibility with the job being delayed over the cost of "non-covered" charges required by their contract with AHS

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below It is correct that Consolidated Mechanical did not provide any work, my complaint was that they scheduled the work to be completed on 9/Since they needed couple of hours to complete the work, I had to take time off work to stay home only to find out they never had me on the scheduleWhen I contacted them, their response was that they are waiting for the part that was ordered from ***I tried to argue that they called to confirm their appointment on 9/but their staff was very rudeThis business is dishonest and other consumers should be aware of how unreliable they are Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12498525, and find that this resolution is satisfactory to me

This is a complete untruth! According to AHS the services were approved and we agreed to pay for the coolant; however, Consolidated Mechanical did not show for scheduled call on Wednesday, September 7, so AHS assigned to a new vendorConsolidated Mechanhcal called back to schedule service on 09/09/By that time AHS changed vendors

A $check is being mailed under separate cover We have put this in the hands of [redacted] to determine responsibility

We received a dispatch for a "second opinion" from [redacted] to verify a cause of failureWe reported that the indoor coil had a refrigerant leak and the compressor and condenser fan motor was noisy.Apparently that satisfied [redacted] because no further action was ordered by [redacted] for us and we were told to bill out our time, which we did.There is no reason to demand any payment from us as we did no work The floor was wet when we arrived and I suspect that was caused by the refrigerant leak which could cause the coil to become too cold and/or perhaps the coil had dirt on it from the dust storms this summer..We were not asked to make any repairs, just provide a "second opinion" of the problemIt was probably repaired by the first company out or perhaps a third company.We are requesting that this claim be dropped, as no work was performed by our company[redacted] President

Thank you for the "reminder" email today Unfortunately because we are so busy this time of year we let this complaint "fall through the cracks." We have just put a check in the mail in the amount of $to refund [redacted] for his expense in having another contractor come out to make repairs on his a/c unit.Please note our payment in full of the Desired Outcome on the complaint Thank youSincerely,Marvin OK [redacted] , PresidentConsolidated Mechanical Contractors, Inc

I reject this company's response since I made a request to speak with someone in management and was ignoredI stand by my complaint! I stated all the factsThe second company assigned the repairs did some research and replaced the part

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Ms [redacted] ' [redacted] policy requires the policy holder to pay for $in refrigerant for the required repair in questionShe felt we should pay for that and our contract with [redacted] strictly requires that cost to be paid by the policy holder[redacted] made other arrangements and transferred this service call to another contractor who must have a different contract the what we have.Our records show that no payment was made to our company so there is no payment to return.Please cancel this complaint.Marvin K [redacted] , President