Adventure Rentals, LLC

Dear Mr [redacted] ,Thank you for your letter(s) on behalf of the Honolulu Office of the Revdex.com (Revdex.com).The person states things in his Revdex.com filing that are not factual Moreover, he explains his lack of understanding of our clear 'advance agreement' to replace the gas gauge on the used 'as is' (no warranty expressed or implied in writing) moped that we sold to him on 8/22/17.His lack of honesty in stating the ACTUAL facts as they exist in this particular case is another solid reason why we firmly believe that there needs to be a BCB, or Better Customer Bureau, in EVERY single community in the United States that is served by the Revdex.com This would surely 'level' the playing field in regards to people like him seeming to believe that the 'customer is always right' by using a bully platform like the Revdex.com to express an erroneous set of facts and make a shaky case against us Although we're not necessarily knocking the Revdex.com--in fact, we actually believe that your organization has tremendous value in our community-and-marketplace; however, the mechanisms inherently built into the Revdex.com consumer platform, if you will, also can often be used and abused by customers who are looking to stab a company in the back Is this correct at times, or not?Here's the facts: We sold the person an excellent, well maintained, very, very fair priced, used moped on 8/22/while mutually acknowledging that the gas gauge was inoperable at the time of saleHe agreed to purchase this moped without force or coercion We explained that several of our other mopeds had this same exact problem with their gas gauges not operating properly - a problem that originated UNFORTUNATELY from the moped manufacturing factory in China We also clearly stated verbally at time of sale that once the replacement gas guages arrive at our moped dealer/distributor's shop in Honolulu, we would inform him and then have the gas gauge replaced at no cost to him whatsoever To date, our moped dealer/distributor shop has NOT received the gas gauges and they, along with us and this person, are STILL waiting for this part to arrive.The person stated in his original letter to the Revdex.com dated the following: "was [sic] told that this repair was under warranty and would receive notification when part came in so they could perform repair."Well, look thereeven he answers the premis of his own dilemma (or shall we say, a dilemma of his own making?) by stating that he would be notified when the part came in and we would have it repaired Huh! Interesting, isn't that?So, he's stating the fact of the matter, FINALLY--that is, both parties agreed in advance--including verbal and written agreements--that he WILL be notified once the part comes in and we will gladly have it repaired/replaced for him [at the repair shop that we contract with] at no additional cost The person claims that we have not been responsive to his demands to get the gas gauge (once in stock which is beyond our control!) replaced This is simply WRONG We have no control of when the part will arrive None!He stated the following in his letter to the Revdex.com: "I've called multiple times and sent an email but no response back." NOT TRUE None of our Moped Rental Agents/employees received any calls, voicemails, or messages from this person Perhaps this person can come up with dates, times, and names of when he called and who he spoke with Or if he left some type of message(s), just inform us of the date(s) and time(s) so we can look into his claim that for now let's call a claim till further evidence/verification can be adequately/justly provided to us.As far as email correspondence goes, SEE ATTACHMENT this was his email to us at [redacted] dated 9/7/@ 5:PM as well as SEE ATTACHMENT - our response to him dated 9/9/@ 3:PM The person claims in his letter to the Revdex.com the following: "I cannot do a safety check and register ownership until this repair is completed [sic]" We'll our staff has spoken with representatives of more than one officially sanctioned safety check station in Honolulu and they have unequivocally, on more than one occasion, informed us that they often do NOT even look at the operability of the gas guage prior to 'passing' the moped safety inspection/check Now, if he goes brings his moped into a safety check station and makes a big stink (like he seems to be doing across the board anyway) and points out problems to them, including the gas gushed issue, then their backs will be against the wall and they will probably fail the check JUST IN CASE the safety check oversight agency or authority questions the action, or lack thereof If he wants to make a big case out of it to them - then they'll respond accordingly and SURELY give him--their valuable customer at that time--the exact answer that he really wants to hear to prove us wrong also while supporting his own temper tantrum here Obviously, this particular case REQUIRES SOME PATIENCE no matter how one views the circumstance involved here End of story In closing, we're willing to assist this person (as we do with ALL of our customers alwayseven AFTER a sale)Thus, if he wishes to send us an email (hopefully a polite one), we will offer him a solution to his self-induced dilemma as follows:We will give him the name, address and telephone number of a reputable/well-established moped repair facility in Honolulu that will look at his gas gauge at no cost to him and determine if it can be repaired (not actually replaced with this solution, but only repaired) or not If it can be repaired they will do the repair, again,at no charge If, however, they cannot repair the gas gauge, then he will then need to be PATIENT some more and wait just like we are ALL waiting for the gas gushes to arrive, period.Thank you (Revdex.com)

Hello Mr***,I am miffed by what the complainant 'confusingly' says in his latest email. He stated, "One of their employees stated that it was covered under warranty and would notify me when the part was available (see the attached bill of sale that clearly states this)."You see, once again he admits to the fact that he will be notified once the part was available and we would cover the work. He once again actually answers his own question to the problem, and then he goes on to blame us for something that he is simply too blind to see for himself, and furthermore proudly brags about exercising his fundamental right(s) to contact and complain to the Honolulu Revdex.com (Revdex.com). To top it off, he questions our integrity as a business.Perhaps it's time for customers like this to open their eyes and l ask appropriate questions about warranty work to the business prior to making demands to have something fixed that he was NEVER given a deadline to be fixed in the first place. Where on earth is a BETTER CUSTOMER BUREAU (BCB) when a business wishes to lodge complaints about this type of unethical customer behavior?In a nutshell, the gas gauge has been on back order from the factory/manufacturer for at least the past seven months. I have been told that the factory has FINALLY assembled the units and they are sitting in boxes on a cargo-container in China ready for shipment to Hawaii. However, the container has been delayed for outbound shipment due to delays with manufacturing other parts that are also on backorder. Once everything is ready to ship, the local distributor will be notifying, and providing, me with an estimated time of delivery to Hawaii. Yesterday when I spoke with the distributor I was informed that the container MAY be arriving in Honolulu between mid-December, 2017, and mid-January, 2018, but they cannot even guarantee this.Moreover, after informing the local repair shop about how the complainant is trying to resolve this matter through the Revdex.com, they now have outright refused to try to repair the gas gauge on his vehicle. They informed me that if the repair is unsuccessful and he becomes impatient and annoyed again--this time at them--they do NOT wish to be dealing with the Revdex.com regarding this 'overblown' matter.So, when the gas gauge arrives in Honolulu and I am notified, I will then contact you via email so you can I nform the complainant that the part is finally here.Sincerely,ADVENTURE RENTALS, LLC

Complaint:
Mr***,I find it interesting that such a simple inquiry about a statement made by a seller about services provided would cause such a response. The fact is, I purchased a moped with an inoperable gas gauge. One of their employees stated that it was covered under warranty and would notify me when the part was available (see the attached bill of sale that clearly states this). I waited weeks before trying to contact the seller for a status. I called multiple times and sent an email, for which I did receive a response, but it didn't address my initial query but instead warned me of penalties if I didn't register the mopedWhile I understand that it may take time to receive a part to perform the repair, none of this was communicated at the time of sale. I also am not a frequent purchaser of mopeds so a "safety check" would infer that all key parts are operational. With a broken fuel gauge, does that not create a potential safety risk?As a consumer, I have every right to contact the Revdex.com for services promised but not provided. In no way have any of my communications been or derogatory, it was a simple inquiry about this business yet they felt the need to turn this into a sea of accusations. I guess that speaks to the type of business they are as well as their level (or lack of) customer service.
Sincerely,
*** ***

Dear Mr. [redacted],Thank you for your letter(s) on behalf of the Honolulu Office of the Revdex.com (Revdex.com).The person states things in his Revdex.com filing that are not factual.  Moreover, he explains his lack of understanding of our clear 'advance agreement' to replace the gas gauge on the...

used 'as is' (no warranty expressed or implied in writing) moped that we sold to him on 8/22/17.His lack of honesty in stating the ACTUAL facts as they exist in this particular case is another solid reason why we firmly believe that there needs to be a BCB, or Better Customer Bureau, in EVERY single community in the United States that is served by the Revdex.com.  This would surely 'level' the playing field in regards to people like him seeming to believe that the 'customer is always right' by using a bully platform like the Revdex.com to express an erroneous set of facts and make a shaky case against us.  Although we're not necessarily knocking the Revdex.com--in fact, we actually believe that your organization has tremendous value in our community-and-marketplace; however, the mechanisms inherently built into the Revdex.com consumer platform, if you will, also can often be used and abused by customers who are looking to stab a company in the back.  Is this correct at times, or not?Here's the facts:1.  We sold the person an excellent, well maintained, very, very fair priced, used moped on 8/22/17 while mutually acknowledging that the gas gauge was inoperable at the time of sale. He agreed to purchase this moped without force or coercion.  We explained that several of our other mopeds had this same exact problem with their gas gauges not operating properly - a problem that originated UNFORTUNATELY from the moped manufacturing factory in China.  We also clearly stated verbally at time of sale that once the replacement gas guages arrive at our moped dealer/distributor's shop in Honolulu, we would inform him and then have the gas gauge replaced at no cost to him whatsoever.  To date, our moped dealer/distributor shop has NOT received the gas gauges and they, along with us and this person, are STILL waiting for this part to arrive.The person stated in his original letter to the Revdex.com dated the following:  "was [sic] told that this repair was under warranty and would receive notification when part came in so they could perform repair."Well, look there... even he answers the premis of his own dilemma (or shall we say, a dilemma of his own making?) by stating that he would be notified when the part came in and we would have it repaired.  Huh!  Interesting, isn't that?So, he's stating the fact of the matter, FINALLY--that is, both parties agreed in advance--including verbal and written agreements--that he WILL be notified once the part comes in and we will gladly have it repaired/replaced for him [at the repair shop that we contract with] at no additional cost.2.  The person claims that we have not been responsive to his demands to get the gas gauge (once in stock which is beyond our control!) replaced.  This is simply WRONG.  We have no control of when the part will arrive.  None!He stated the following in his letter to the Revdex.com: "I've called multiple times and sent an email but no response back."  NOT TRUE.  None of our Moped Rental Agents/employees received any calls, voicemails, or messages from this person.  Perhaps this person can come up with dates, times, and names of when he called and who he spoke with.  Or if he left some type of message(s), just inform us of the date(s) and time(s) so we can look into his claim that for now let's call a FALSE claim till further evidence/verification can be adequately/justly provided to us.As far as email correspondence goes, SEE ATTACHMENT 1... this was his email to us at [redacted] dated 9/7/17 @ 5:26 PM as well as SEE ATTACHMENT 2 - our response to him dated 9/9/17 @ 3:10 PM.3.  The person claims in his letter to the Revdex.com the following:  "I cannot do a safety check and register ownership until this repair is completed [sic]".  We'll our staff has spoken with representatives of more than one officially sanctioned safety check station in Honolulu and they have unequivocally, on more than one occasion, informed us that they often do NOT even look at the operability of the gas guage prior to 'passing' the moped safety inspection/check.  Now, if he goes brings his moped into a safety check station and makes a big stink (like he seems to be doing across the board anyway) and points out problems to them, including the gas gushed issue, then their backs will be against the wall and they will probably fail the check JUST IN CASE the safety check oversight agency or authority questions the action, or lack thereof.  If he wants to make a big case out of it to them - then they'll respond accordingly and SURELY give him--their valuable customer at that time--the exact answer that he really wants to hear to prove us wrong also while supporting his own temper tantrum here.  Obviously, this particular case REQUIRES SOME PATIENCE no matter how one views the circumstance involved here.  End of story.  In closing, we're willing to assist this person (as we do with ALL of our customers always... even AFTER a sale). Thus, if he wishes to send us an email (hopefully a polite one), we will offer him a solution to his self-induced dilemma as follows:We will give him the name, address and telephone number of a reputable/well-established moped repair facility in Honolulu that will look at his gas gauge at no cost to him and determine if it can be repaired (not actually replaced with this solution, but only repaired) or not.  If it can be repaired they will do the repair, again,at no charge.  If, however, they cannot repair the gas gauge, then he will then need to be PATIENT some more and wait just like we are ALL waiting for the gas gushes to arrive, period.Thank you (Revdex.com).