Hi, rgba(255, 255, 255, 0);">As you noted when I called your office, this is the first Revdex.com complaint in over years since we have been in business since There are so many mistruths in her complaint that I don't know where to startFirst of all her husband ***/***, is the one who called and that I spoke with when he made the appointments with usI clearly explained to him that we would only put a four-year-old on our moving carpet after they had a first lesson as a beginner on the nonmoving carpetHe scheduled two appointments for his four-year-old daughter [redacted] and one for his year old daughter ***, and was instructed to arrive minutes before the year olds 11:00am lesson started to fill out registration forms, take care of payment in personal check or cash, and have their ski boots on before the lesson starts at 11amThe husband and girls arrived at 11:10am, well after all the other 11am students private lessons had started, and [redacted] 's instructor quickly greeted them and without even requesting payment beforethe lesson as is normal, helped put their ski boots on their year old and started to teach her The Mom, who I think went shopping in the nearby store, wasn't even there to see the incredible customer service we provided, and how we jumped to accommodate their late arrival and do the best we could in the remaining time they had reserved by appointment In fact the Mom was not even there the entire time her daughters were in the lessons I never met or spoke with [redacted] until the end of her daughters second lesson when she came out of the store to pay She came out of the store at the end when her husband phoned her, as he said she was the one to make the paymentThat's when she started to complain to me that she didn't feel she should have to pay for the first lesson, and in front of other customers started speaking impolitely to me and asking me for my name and if I was the owner and telling me she was going to tell people how bad we are I tried to politely discuss things with her and explain how everything works, which I had already explained in great detail to her husband in a minute telephone call before he gave his credit card number as a reservation guarantee and then scheduled these appointments, but she didn't really want to hear what I had to say and left angry, as her husband kept saying "it's all right, it's all right" She never even thanked her daughter's instructor, a PSIA certified children's specialist, for staying bent over backwards holding onto the ski tips of her little four-year-old for the entire time of both lessons Last but not least, her comment about requiring payment in cash only is also not true Please see below copied from our website and also explained to all customers in advance on the telephone and in person, along with yellow signs on our payment desk, that our policy is to accept payment in personal check or cash, which helps us to avoid paying credit card fees and not have to raise our prices I am sorry if she thinks we are a dirty business because we don't accept credit cards PLEASE SEE BELOW COPIED FROM OUR WEBSITE: After receiving your Visa and Master Card information by e-mail or telephone, we will schedule your appointment via telephoneWe must speak with you to confirm your initial appointmentWe DO NOT process the charge to your card unless you do not keep your appointment, OR if you cancel with less than hours noticeThe actual payment will be made upon your arrival (minutes early) on the day of your appointment by your choice of either cash or checkWe do not accept credit or debit cards because of the to 5% fee they charge usThis helps us to avoid raising our feesThank you for understanding I hope this clarifies the situation and explains our side of thingsIt's a shame that they arrived late, but even more a shame that they don't accept responsibility for their actions, but instead feel the need to complain publicly and make accusations about usI feel they owe me an apology for their misunderstandings, plus the one hour of time I had to spend writing this reply instead of running my business If you really want to get an idea of the great customer service and quality of our instruction that we have provided San Diego County for over years, please take a look at some of our guestbook comments on our website, www.adventureski.comThank you
Hi, rgba(255, 255, 255, 0);">As you noted when I called your office, this is the first Revdex.com complaint in over years since we have been in business since There are so many mistruths in her complaint that I don't know where to startFirst of all her husband ***/***, is the one who called and that I spoke with when he made the appointments with usI clearly explained to him that we would only put a four-year-old on our moving carpet after they had a first lesson as a beginner on the nonmoving carpetHe scheduled two appointments for his four-year-old daughter [redacted] and one for his year old daughter ***, and was instructed to arrive minutes before the year olds 11:00am lesson started to fill out registration forms, take care of payment in personal check or cash, and have their ski boots on before the lesson starts at 11amThe husband and girls arrived at 11:10am, well after all the other 11am students private lessons had started, and [redacted] 's instructor quickly greeted them and without even requesting payment beforethe lesson as is normal, helped put their ski boots on their year old and started to teach her The Mom, who I think went shopping in the nearby store, wasn't even there to see the incredible customer service we provided, and how we jumped to accommodate their late arrival and do the best we could in the remaining time they had reserved by appointment In fact the Mom was not even there the entire time her daughters were in the lessons I never met or spoke with [redacted] until the end of her daughters second lesson when she came out of the store to pay She came out of the store at the end when her husband phoned her, as he said she was the one to make the paymentThat's when she started to complain to me that she didn't feel she should have to pay for the first lesson, and in front of other customers started speaking impolitely to me and asking me for my name and if I was the owner and telling me she was going to tell people how bad we are I tried to politely discuss things with her and explain how everything works, which I had already explained in great detail to her husband in a minute telephone call before he gave his credit card number as a reservation guarantee and then scheduled these appointments, but she didn't really want to hear what I had to say and left angry, as her husband kept saying "it's all right, it's all right" She never even thanked her daughter's instructor, a PSIA certified children's specialist, for staying bent over backwards holding onto the ski tips of her little four-year-old for the entire time of both lessons Last but not least, her comment about requiring payment in cash only is also not true Please see below copied from our website and also explained to all customers in advance on the telephone and in person, along with yellow signs on our payment desk, that our policy is to accept payment in personal check or cash, which helps us to avoid paying credit card fees and not have to raise our prices I am sorry if she thinks we are a dirty business because we don't accept credit cards PLEASE SEE BELOW COPIED FROM OUR WEBSITE: After receiving your Visa and Master Card information by e-mail or telephone, we will schedule your appointment via telephoneWe must speak with you to confirm your initial appointmentWe DO NOT process the charge to your card unless you do not keep your appointment, OR if you cancel with less than hours noticeThe actual payment will be made upon your arrival (minutes early) on the day of your appointment by your choice of either cash or checkWe do not accept credit or debit cards because of the to 5% fee they charge usThis helps us to avoid raising our feesThank you for understanding I hope this clarifies the situation and explains our side of thingsIt's a shame that they arrived late, but even more a shame that they don't accept responsibility for their actions, but instead feel the need to complain publicly and make accusations about usI feel they owe me an apology for their misunderstandings, plus the one hour of time I had to spend writing this reply instead of running my business If you really want to get an idea of the great customer service and quality of our instruction that we have provided San Diego County for over years, please take a look at some of our guestbook comments on our website, www.adventureski.comThank you