Adventures In Scuba

Complaint: I am rejecting this response because: It was NOT stated that the Transmission Cooler I had was not working properly it was said that I had NO External Transmission Cooler and need one for my truck to work properly when replacing the TransmissionIt was not until after I had to return the truck again that I began to look at my previous AAMCO invoices and saw that an ExternalTransmission Cooler had been purchased and installed in I have a Voicemail on my Cellphone from July 7th 10:11am from Ms [redacted] explaining the need for an External Transmission Cooler not explaining that the one I have is clogged and needs replacementAt this point I dont' even have the External Cooler to verify what they are claiming today that it was clogged which had NEVER been stated to meEven when I went to pick up the Truck Ms [redacted] had the mechanic show my significant other the External Cooler that they installed and explained the function of it but NEVER stated anything about the previous Cooler that was there and anything about it being clogged and needing replacedMs [redacted] even attemped to suggest he get an External Cooler for his truck stating that Nissan doesnt put them in all their automobiles Regards, [redacted]

During the July 5, installation of the transmission in Ms***'s vehicle, we were unable to flush the cooling system and therefore recommended the replacement of the transmission coolerA clogged cooling system would not allow the transmission to cool properly and would therefore cause future damagesThe external cooler purchased in had a month, 12,mile warranty, which ever came firstTherefore we did not charge her for an item that was under warranty.During the July 25, replacement of the transmission I was notified that the technician identified a leaking axle bootSince axles are disturbed during transmission replacements, and we had installed two replacement transmissions into Ms***'s vehicle within a day period, I made a decision to replace the failed axle at no charge to Ms***At no time was Ms*** asked to pay the axle and at no time was the axle replacement discussed with corporate offices.I am sorry that Ms*** is not satisfied with the service provide by my AAMCO centerLori, the technicians, and myself have done our best to provide Ms*** with the best professional and courteous service we could within the constraints of repairing her vehicle under the original warrantyWe have not erroneously charged Ms*** for any items and therefore there are no refunds to offer.Sincerely,Kathy Younker

Complaint: ***
I am rejecting this response because: The fact that I was required to pay for an External Transmission Cooler from AAMCO on two separate occasions has not been addressed From what I was explained by Ms*** and the mechanic when my automobile was in for service on July 5, was that my automobile was in need of an External Transmission Cooler as she stated in her response hereIt was not something that I had an option to get as I was told if I did not get the External Cooler the transmission would not work effectively and the transmission warranty would be voided with AAMCO so I approved the installation of the partHowever when I looked back into my records from AAMCO I previously paid for a Transmission Cooler on July 15, Not to mention when I returned my automobile back to AAMCO on July 25, due to another transmission failure I was told by Ms*** that there were again other additional automotive repairs I may be subjected to in order for the new transmission installed to properly function; however after I contacted corporate the talks of additional repairs ceased.
Regards,
Shawana ***

In response to a complaint ID # [redacted] from Ms. [redacted], we do understand the frustration Ms. [redacted] has experienced. At our location in Killeen, TX, we have done all we can to help her. By her own admission, she only made this complaint against our location as she did not receive response...

from our corporate office in a timely manner regarding her complaint with them.  We do feel we have done satisfactory work for Ms. [redacted] and any action taken toward her complaint must happen at our corporate level with whom she has been in contact.To address the specific complaints made by Ms. [redacted], she has had several transmissions installed. Our initial work for Ms. [redacted] was done August 13, 2014. She had transmission work done previously at an AAMCO location in Virginia. When the vehicle arrived at our location, the transmission was replaced under warranty – the AAMCO store in Virginia was responsible for the warranty and they had a transmission sent to us to be installed. This transmission was sent from a rebuild supplier contracted through AAMCO corporate. At that time, we did find a defective output speed sensor for which Ms. [redacted] agreed to pay $49.20. This is not an internal transmission component, so was not under warranty. All other costs were paid by the original AAMCO location in Virginia. The vehicle was picked up August 21, 2014.Ms. [redacted] then brought her vehicle to us July 5, 2016. Again, she was in need of a transmission and according to her original warranty received from the VA location; the transmission was within the warranty period. As before, the original Virginia AAMCO location is responsible for the warranty, so they had another transmission shipped to us to be installed. Ms. [redacted] picked up her vehicle July 15, 2016. We did recommend an external transmission cooler with this replacement for which Ms. [redacted] approved and paid $242.62. All other costs to replace transmission were paid by AAMCO corporate.    On July 25, 2016, after driving 485 miles, Ms. [redacted] had her vehicle again towed to us. There was a problem with the transmission we had installed 10 days earlier. As we did not rebuild this transmission initially, we had to call for another transmission to be delivered.  Again, the same procedure was followed to order a replacement transmission from the corporate rebuild contractor. The transmission did arrive, was installed, and the customer picked up her vehicle August 4, 2016. We did install a CV axle for Ms. [redacted] at no charge. There was a small tear in a CV boot on the old axle. As the axle had been out twice and we do not know if the boot was torn when it arrived, we replaced the CV axle.In response to the other claims / comments made by Ms. [redacted], I would like to clarify a few points. Part of our frustration in this situation is that we have to wait on decisions from others involved. We did NOT originally build the transmission at our location so we are not able to pull the transmission and rebuild it here on property for her. As it is, we have to wait for transmissions to be sent under her original warranty agreement. AAMCO Corporate did tell us that between 2014 and 2016 they changed suppliers to improve the quality of the transmissions. I did pass along this information to Ms. [redacted]. I did also try to explain to her that we prefer to build our transmissions here in Killeen as we know the quality of our work here. Sometimes it’s hard to know the quality of others’ work. But as her transmission was not built by us initially, we had to wait for transmissions to be shipped to us under her warranty agreement.  For the final repair (July 25th invoice), Ms. [redacted] was told a transmission was shipped and should arrive July 29th. If that happened, we would try to have it installed that same day so she could have the car over the weekend. She was in touch with AAMCO corporate office during that time. We did not receive the transmission until Monday August 1st, 2016. Due to the delay in shipping, I had offered a personal vehicle of mine to Ms. [redacted] on July 29th. I did tell her the vehicle had an oil leak, but otherwise was a good car to drive. I told her it would be fine for her to get around town as long as she was not leaving the area and would check the oil for me. She stated they had another vehicle, just needed a car for her and a child to get out of the house over the weekend. She accepted initially, but after speaking with her husband, called back and declined the use of my car. In terms of her warranty, all warranty coverage is based on the initial repair in which the service was paid – in this case her invoice in 2014 from Virginia AAMCO. We have been providing services to Ms. [redacted] based on her warranty, and feel that we have taken the best possible care of her vehicle given the limitations we have in waiting on others in this situation. We have called her when necessary and taken reasonable time in all the repairs (8-10 days which have included weekends and shipping times). The last repair she was not charged “additional” parts or labor and we provided a CV axle to no charge to her.   While we do understand her frustration, we do not feel we are responsible for that frustration and hope that she will continue to work with AAMCO corporate office on any consideration she is requesting for an extension of the warranty coverage. It is simply not an issue we can resolve for her. The warranty did not come from us and we cannot extend it.Sincerely,[redacted]

Complaint: 11609747
I am rejecting this response because: It was NOT stated that the Transmission Cooler I had was not working properly it was said that I had NO External Transmission Cooler and need one for my truck to work properly when replacing the Transmission. It was not until after I had to return the truck again that I began to look at my previous AAMCO invoices and saw that an External. Transmission Cooler had been purchased and installed in 2014. I have a Voicemail on my Cellphone from July 7th 2016 10:11am from Ms. [redacted] explaining the need for an External Transmission Cooler not explaining that the one I have is clogged and needs replacement. At this point I dont' even have the External Cooler to verify what they are claiming today that it was clogged which had NEVER been stated to me. Even when I went to pick up the Truck Ms. [redacted] had the mechanic show my significant other the External Cooler that they installed and explained the function of it but NEVER stated anything about the previous Cooler that was there and anything about it being clogged and needing replaced. Ms. [redacted] even attemped to suggest he get an External Cooler for his truck stating that Nissan doesnt put them in all their automobiles. 
Regards,
[redacted]