Adventures in Woo, LLC

Initial Business Response /* (1000, 5, 2017/02/27) */
Thank you for contacting us with regards to Mr***'s concernsI personally contacted *** *** today, February 27th, and spoke to *** *** in Costumer Support*** was very helpful and assisted me in adding Mr*** to
their internal "do not mail" list, while I was on the phone with herShe noted that Mr*** should follow up with the *** *** *** (***) to be sure, that if he is registered with them, that his registration is still current and/or there are no issues with his *** registrationIf he has not registered, then he should consider registering with the *** "do not mail" database (please note: it can take up to three months for companies to be notified by ***, as *** only notifies on a quarterly basis)
Ms*** has been with *** *** for years and stated that she would be happy to assist further if neededShe provided her direct extension and can be reached at ***-***-***, ext***, if there any further issues or concerns regarding mailings
We apologize that Mr*** received a mailer from RE/MAX Realty AffiliatesWe completely respect his privacy and wishes and hope that this remedies the situation in the future
Initial Consumer Rebuttal /* (2000, 7, 2017/03/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for responding and addressing this more appropriately and professionally than the REMAX agent that originally had respondedHad the original agent *** just assumed responsibility and taken ownership to put a request to stop the mailers I would not have felt necessary to pursue any complaintsEverything is up to date on the *** list and has been for years
I would suggest just having a common protocol with the agency representatives on how to address this issue in the future, rather than pushing it back to the customers