When the customer purchased the vehicle he initialed the "AS WARRANTY_" It states the customer will pay all coats for any repairsIt also says the dealer assumes no responsibility for any repairs regardless of any oral statements about the vehicle At the same time he also signed the"WE OWE" document which states NOTHING ELSE OWED OR PROMISEDBefore purchasing a vehicle from our dealership, the customer always has the option to have it checked by his mechanicWhen the customer brought his car in for service on 5/31/17, the Multi-Point Vehicle inspection showed that the condition of shocks and struts would require future attention Our General Manager and the customer have come to an agreement where the customer will pay Eskridge Chevrolet $to fix the shocks.The parts will be ordered and a service appointment time will be made,
Initial Business Response / [redacted] (1000, 9, 2016/01/04) */ Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/01/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response from Eskridge is a flat out LIEThey still refuse to respond via email (because they don't want a paper trailI know the scam they are trying to pull)I have also called them and received no callbackThe told me when I purchased the vehicle it had a tow packageThey did NOT say the vehicle didn't have one and it would be $to add oneThis basically boils down to the fact that Eskridge liedI know they will never rectify the situation and at this point I just want people to know about their slimy sales tacticsI will continue to tell everybody I know to avoid themAll over small issues like bad brakes and a tow packageI do not accept their bold face lie as a resolutionBusinesses like this are the reason people hate used car salesmen Final Business Response / [redacted] (4000, 15, 2016/01/19) */ On 1-15-2016, [redacted] called Mr [redacted] and left a message asking him to return his callBilly did not receive a call back from Mr [redacted] on Friday or SaturdayMonday morning, Jan18th, [redacted] called again and left a message for Mr [redacted] to return his callAt this time, we have not heard back from himWe would like to resolve this situation but we need Mr[redacted] to respond back to our phone calls
When the customer purchased the vehicle he initialed the "AS WARRANTY_" It states the customer will pay all coats for any repairsIt also says the dealer assumes no responsibility for any repairs regardless of any oral statements about the vehicle At the same time he also signed the"WE OWE" document which states NOTHING ELSE OWED OR PROMISEDBefore purchasing a vehicle from our dealership, the customer always has the option to have it checked by his mechanicWhen the customer brought his car in for service on 5/31/17, the Multi-Point Vehicle inspection showed that the condition of shocks and struts would require future attention Our General Manager and the customer have come to an agreement where the customer will pay Eskridge Chevrolet $to fix the shocks.The parts will be ordered and a service appointment time will be made,
Attached
Eskridge Honda will issue [redacted] a check for $14.Sincerely, [redacted] Eskridge Honda
Initial Business Response / [redacted] (1000, 9, 2016/01/04) */ Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/01/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response from Eskridge is a flat out LIEThey still refuse to respond via email (because they don't want a paper trailI know the scam they are trying to pull)I have also called them and received no callbackThe told me when I purchased the vehicle it had a tow packageThey did NOT say the vehicle didn't have one and it would be $to add oneThis basically boils down to the fact that Eskridge liedI know they will never rectify the situation and at this point I just want people to know about their slimy sales tacticsI will continue to tell everybody I know to avoid themAll over small issues like bad brakes and a tow packageI do not accept their bold face lie as a resolutionBusinesses like this are the reason people hate used car salesmen Final Business Response / [redacted] (4000, 15, 2016/01/19) */ On 1-15-2016, [redacted] called Mr [redacted] and left a message asking him to return his callBilly did not receive a call back from Mr [redacted] on Friday or SaturdayMonday morning, Jan18th, [redacted] called again and left a message for Mr [redacted] to return his callAt this time, we have not heard back from himWe would like to resolve this situation but we need Mr[redacted] to respond back to our phone calls