I have not received communication from Advicent Solutions however they did cash my check on March 16, marked as "final payment / account closed" Prior to my complaint they refused to cash the payment because they wanted more money as explained in the complaint Now they have cashed the check I will conclude they accepted the payment and the account is closed in good standing and all is resolvedIf you need additional information please don't hesitate to contact meThank you
Mr*** *** signed a one-year agreement with Zywave, Inc(a predecessor company to Advicent Solutions, LP) which became
effective March 1, 2013. Section of that agreement provides that it will automatically renew unless either party gives at least days notice of cancellation. Mr*** experienced that automatic renewal (the “Auto-Renewal”) when he used the product for the second full year, and did not object to the Auto-Renewal.
Mr*** complaint claims that he cancelled his license to the software, but Advicent does not have any record of a cancellation, whether within the required day notice period or not. In accordance with our standard practice, Advicent attempted to charge the credit card Mr*** had on file in late 2014, for payment of license fees for the upcoming year, but the transaction was declined. Shortly thereafter, Advicent emailed Mr*** regarding the declined payment, but did not receive a response. Advicent emailed Mr*** on March 10, regarding his past due account, but received no response. Advicent’s first response from Mr*** was in October
Advicent disagrees with Mr*** claims that our practices were deceptive He experienced the Auto-Renewal following the first year of his license. Mr*** failed to cancel his license and did not respond to our emails regarding his delinquent account. Advicent therefore followed our standard procedure and sent the account to collections
I would be happy to discuss with you further, or provide documentation if or when that’s appropriate. Thank you*** ***
Corporate Counsel
T
I have not received communication from Advicent Solutions however they did cash my check on March 16, 2016 marked as "final payment /...
account closed". Prior to my complaint they refused to cash the payment because they wanted more money as explained in the complaint. Now they have cashed the check I will conclude they accepted the payment and the account is closed in good standing and all is resolved.
If you need additional information please don't hesitate to contact me.
Thank you.
I have not received communication from Advicent Solutions however they did cash my check on March 16, marked as "final payment / account closed" Prior to my complaint they refused to cash the payment because they wanted more money as explained in the complaint Now they have cashed the check I will conclude they accepted the payment and the account is closed in good standing and all is resolvedIf you need additional information please don't hesitate to contact meThank you
Mr*** *** signed a one-year agreement with Zywave, Inc(a predecessor company to Advicent Solutions, LP) which became
effective March 1, 2013. Section of that agreement provides that it will automatically renew unless either party gives at least days notice of cancellation. Mr*** experienced that automatic renewal (the “Auto-Renewal”) when he used the product for the second full year, and did not object to the Auto-Renewal.
Mr*** complaint claims that he cancelled his license to the software, but Advicent does not have any record of a cancellation, whether within the required day notice period or not. In accordance with our standard practice, Advicent attempted to charge the credit card Mr*** had on file in late 2014, for payment of license fees for the upcoming year, but the transaction was declined. Shortly thereafter, Advicent emailed Mr*** regarding the declined payment, but did not receive a response. Advicent emailed Mr*** on March 10, regarding his past due account, but received no response. Advicent’s first response from Mr*** was in October
Advicent disagrees with Mr*** claims that our practices were deceptive He experienced the Auto-Renewal following the first year of his license. Mr*** failed to cancel his license and did not respond to our emails regarding his delinquent account. Advicent therefore followed our standard procedure and sent the account to collections
I would be happy to discuss with you further, or provide documentation if or when that’s appropriate. Thank you*** ***
Corporate Counsel
T
I have not received communication from Advicent Solutions however they did cash my check on March 16, 2016 marked as "final payment /...
account closed". Prior to my complaint they refused to cash the payment because they wanted more money as explained in the complaint. Now they have cashed the check I will conclude they accepted the payment and the account is closed in good standing and all is resolved.
If you need additional information please don't hesitate to contact me.
Thank you.