Advocate Construction

I am well pleased with the work I had done with Advocate Construction. I had hail damage on my siding and on my roof from a storm earlier this year. Samson Grigorian was so helpful in working with my insurance agent to get everything processed and keeping me up to date on the process. My insurance agent would not allow Advocate to replace the whole roof but the siding turned out beautiful. I don't believe I could have accomplished this without the help of Samson. Great Job. thank you

I had my garage roof and siding on my home replaced by Advocate Construction. We were very pleased with the work. However, the work was completed in April and we thought they were paid by our Home Owners Insurance covering the total cost, four months later we received an invoice stating we owe $6,382.42.
They never sent any communications to us, saying that we owe them this amount, until four months later.

Our production team will be in touch with you this week to schedule a time to come out

I highly recommend Advocate Construction! The company work with us and with our insurance company to cover the replacement of our old roof due to hail damageThey did such a great job on our house! When we were looking to move, they helped out yet again and worked with the sellers to get a new roof on the home we were purchasingAdvocate Construction goes above and beyond to make sure that you get the most for your money

Companies that provide excellent customer service are hard to come by these daysAdvocate Construction is the real dealJD my agent, is the most respectful, honest, straight-forward, patient, easy to get a hold of and talk to professionals you could possibly find in this industryHis boss Michael was equally impressive as wellThey explained every step of the process and promptly addressed every question and concern I had about my roofTheir construction crew treated my property with care and made sure I was completely satisfied before they left for the dayBeing that I work in a highly service-oriented industry myself, I have nothing but positive reviews for this companyThe additional yr warranty they give provides you with extra peace of mind as wellAdvocate Construction has not only placed a new roof on my house, they have also extended the life on my homeI would definitely recommend Advocate Construction to anyone looking for services in the roofing industry

They proposed to complete all the work I requested at a reasonable price

Very impressed with this company! Our sales rep, Zach, was great to work withHe is very professional, responds promptly, and makes the entire process extremely easy from start to finishWe are so happy with our roof, it looks great and has added value to our home and given us a sense of security about our propertyFrom the time we started working with Zach to the time we had a new roof was very fastZach takes care of all everything that goes on behind the scenes so it was a seamless processThe crew was great and worked hard on a hot day to get the roof done in one dayThey were professional and did an excellent jobI would recommend Advocate to friends, family, and neighbors!

Complaint: [redacted] I am rejecting this response because: I want you to return and make the repairs I am requesting Sincerely, [redacted] ***

Advocate Construction is not attempting to enforce a contract with this person, as there is no work to be performed Our contracts are only enforceable when the insurance company has approved work, AND Advocate Construction has agreed upon their pricing None of that has happened There is no contract to enforce Advocate Construction has tried to reach out to Brian for feedback and to resolve this matter, and each time he has hung up on us We strive to make the insurance claims process simple for each of our customers, and we are not in the business of forcing people to work with us if they choose not to

Initial Business Response / [redacted] (1000, 5, 2014/12/01) */ Contact Name and Title: [redacted] VP Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] Advocate Construction issues craftsmanship warranties after customer pays in fullThis project had a $balance that was cleared on 11/22/After a $balance, Advocate Construction issued a craftsmanship warranty to Mr [redacted] on 12/01/We also included a $balance invoice that can be used as a proof of purchase for any material warranty concerns Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) First off the reply from business is complete non-truthI retained $for electrical work that had to be corrected to prevent continued electrical shortingI had to retain a licensed contractor to correct the errors made by Advocate constructionThe branch manager approved the change in September and all fees were paid in SeptemberToday I only received the labor portion of the warranty and still waiting the product portionHuge let down Final Business Response / [redacted] (4000, 9, 2014/12/10) */ We are very sorry that our customer feels let downOur manager did a great job of resolving a field issue by working with our customer to discount the project to retain a professional to correct an problem that arose from our work Our manager, who was new to their role, took notes of the $arrangement but did not communicate with our accounting team to make them aware of that arrangement until NovemberThis is not a non-truthOnce our accounting team was made aware, they quickly credited the project per the receipt and closed out the project This customer now has our craftsmanship warranty in handHe also has a zero balance invoice showing that his labor and material have been paid in fullHe must use this to register his siding with the manufacturer of the sidingMaterial warranties are similar to other product warranties in that the customer must complete a registration form and provide a proof of purchase and contact the manufacturer DIRECTLYThe owner of our company has met with our customer and has made sure that he has registered the material purchase with the manufacturer We regret any misunderstanding that our new manager may have caused regarding the material warranty process, but in spite of any feelings of being let down, we intend to stand by our work and have confidence that the manufacturer will stand behind their material as well

Got a new roof put on in December We were very pleased with the job doneThey worked with our insurance company and it was coveredThey were very professionalRoof was done and cleaned up in a timely manner

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Had a wonderful experience with Advocate ConstructionI would not hesitate to recommend this companyOur year old roof was damaged during a storm, Advocate saleswoman, LaShanda, met with a representive from our insurance company who deemed the damage extensive enough that the roof required replacementLaShanda kept in constant contact with me regarding selection of the new shingles, permit, scheduling and follow up She was always available for questions, which was very much appreciated The work was done in a very timely manner and the property was left in the same condition that it was prior to the start of the projectstars from start to finish!

Advocate was on time for appointments, performed very well and completed the job on the date they said they wouldTheir pricing was extremely competitive and I would recommend and use therm again

I had my siding replaced by Advocate Construction They did a excellent jobThey were very neat and professionalMike my contact was awesome and very helpful to answer questions and keep me informed on the processGreat jobThank youI would recommend Advocate to everyone

Very impressed with this company! Our sales rep, Chris and Jordan, are great to work withThey are very professional and respond quickly when I needed questions answeredThey also worked very well with my insurance from the beginning of the claim to the final paymentNow, our house looks great, and we know we definitely added a great value The crew was great and worked hard on a hot day to get the roof done in one dayThey were professional and did an excellent jobI would definitely recommend Advocate Construction to anyone looking for services in the roofing industry Monty A

I had a great experience with Advocate roofers [redacted] did an amazing job dealing with the insurance adjustor [redacted] was outstanding through the entire process He was so knowledgable and professionalI was so impressed and pleased with the outcome I would highly recommend Advocate!!!

Response to complaint # [redacted] Our customer had written with their concerns about billing and workmanship Advocate Construction has reconciled both issues with the customer After reading the customer’s statement of their problems Advocate Construction set a meeting to look at the workmanship concern and address the billing miscommunicationThis meeting was set on 7/8/the day the Revdex.com contacted us Once the concern with the gutter guard installation was known to Advocate Construction it was addressed on the next business day (7/11/16)The billing concern was a simple misunderstanding of how insurance companies are billed and how to read the adjuster summary First, it was stated in file # [redacted] that similar size homes in the area had billable amounts that were vastly different It was clarified how similar sized homes can have vastly different scopes of workSecondly, the customers had several billing concerns All were addressed on 7/8/in a face to face meeting It needs to be clear that Advocate Construction does not pay for anyone’s deductibleIn this case we were able to offset the deductible with monies given in the insurance estimate for line items not performed by Advocate Construction, as had been agreed upon The billing of this project was particularly difficult because there were multiple estimates sent from the insurance company Each estimate had different breakdowns Listed in different ways so comparing apples to apples took a sit down meeting and line by line analysis coupled with an explanatory call to the insurance company to clear up any confusionThis was done and the customer now understands how their bill was formed, and that it is correct Thank you for allowing us the opportunity of resolve this misunderstanding, Sincerely, [redacted] ***

I highly recommend Advocate ConstructionThe work they did on our house is excellent and the workers were efficient and considerateWork was done in a timely manner as wellThey are a company that pays attention to detailThe set up, work and clean up were excellent

We worked with advocate construction for our new roof and had a very positive experienceThe team was friendly, fast, and did a great jobI would recommend them to anyone! They dealt with the insurance company and we had to do very little!