Advocate Health Care

Initial Business Response / [redacted] (1001, 14, 2015/05/08) */ RE: case XXXXXXXX On 04/07/-Mr[redacted] contacted our office to make a payment on his account dated 07/13/in which we had extended a payment plan to himHis payment in the amount of $using his Visa card On 04/08/15- @ 8:am Mr [redacted] contacted our office and stated he realized he used the wrong card and wanted us to credit his accountWe explained we could not cancel it as it already went through the bank 04/08/@ 9:Mr [redacted] then paid using his health saving account debit card, we explained that this would create a credit balance on his account and we would refund him within days On 04/08/@ 10:Mr [redacted] called again and informed us that he had tried to stop payment with his bank [redacted] and they would not do so stating that he would have to submit a disputeIf he choose to go this route it would have taken him weeks to get his money back On 04/09/2015- the account created a credit balance and was referred to the Supervisor for a refund approval On 04/16/a refund was processed in our system to Mr [redacted] Our customer service department called Mr [redacted] to inform him of this Our office maintained open and timely communication keeping Mr[redacted] informed

Initial Business Response /* (1001, 14, 2015/05/08) */
RE: case XXXXXXXX
On 04/07/15 -Mr.[redacted] contacted our office to make a payment on his account dated 07/13/14 in which we had extended a payment plan to him. His payment in the amount of $1394.52 using his Visa card.
On 04/08/15- @ 8:41 am...

Mr. [redacted] contacted our office and stated he realized he used the wrong card and wanted us to credit his account. We explained we could not cancel it as it already went through the bank.
04/08/15 @ 9:52 Mr. [redacted] then paid using his health saving account debit card, we explained that this would create a credit balance on his account and we would refund him within 10 days.
On 04/08/2015 @ 10:34 Mr. [redacted] called again and informed us that he had tried to stop payment with his bank [redacted] and they would not do so stating that he would have to submit a dispute. If he choose to go this route it would have taken him weeks to get his money back.
On 04/09/2015- the account created a credit balance and was referred to the Supervisor for a refund approval.
On 04/16/2015 a refund was processed in our system to Mr. [redacted]. Our customer service department called Mr. [redacted] to inform him of this.
Our office maintained open and timely communication keeping Mr.[redacted] informed.