Advocate Lutheran General Hospital Reviews (2)
Advocate Lutheran General Hospital Rating
Address: 1420 Renaissance Dr Ste 307, Park Ridge, Illinois, United States, 60068-1343
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Initial Business Response / [redacted] (1000, 5, 2015/08/10) */ Contact Name and Title: Jim [redacted] Customer Servi Contact Phone: XXX XXX-XXXX Contact Email: [redacted] @advocatehealth.com We have investigated the patient's newborn account with the insurance - Blue Cross Claims DeptmanagementThe primary diagsosis submitted by Advocate Lutheran General Hospital was incorrectly "flipped" by Blue CrossOn Friday, 8/10/Blue Cross has begun to reprocess this claim and a new Explanation of Benefits will be mailed to Mr.Blake [redacted] Blue Cross management stated any services performed that are not directly related to the patient's primary diagnosis (newborn) cannot be submitted on a separate claim under Mr [redacted] 's spouse's benefit planWe are communicating this additional information to Mr [redacted] and will provide further information as requested We regret the upset that Mr [redacted] has experienced during this follow up period Jim [redacted] Advocate Hospital Central Billing Dept- Customer Service
Initial Business Response /* (1000, 5, 2015/08/10) */
Contact Name and Title: Jim [redacted] Customer Servi
Contact Phone: XXX XXX-XXXX
Contact Email: [redacted]@advocatehealth.com
We have investigated the patient's newborn account with the insurance - Blue Cross Claims Dept. management. The...
primary diagsosis submitted by Advocate Lutheran General Hospital was incorrectly "flipped" by Blue Cross. On Friday, 8/10/15 Blue Cross has begun to reprocess this claim and a new Explanation of Benefits will be mailed to Mr.Blake [redacted]. Blue Cross management stated any services performed that are not directly related to the patient's primary diagnosis (newborn) cannot be submitted on a separate claim under Mr. [redacted]'s spouse's benefit plan. We are communicating this additional information to Mr. [redacted] and will provide further information as requested.
We regret the upset that Mr. [redacted] has experienced during this follow up period.
Jim [redacted] Advocate Hospital Central Billing Dept. - Customer Service