Advocate Property Management

[redacted] stated he would come to your home to look over the job and discuss replacing the screen on your porch

I understand that you want your Security Deposit refund as fast as possible I spoke with ***, the property manager, about your concern She told me she spoke to you yesterday, and informed you that we could not refund your check until we received a "Release of Security Deposit Authorization" from the Condo Board We received that authorization late yesterday, and the check request was submitted shortly thereafter The check request will be entered today The check is printed and mailed by a third party, and can take up to one week to reach you The association does not guarantee your Security Deposit will be returned within calendar days We are working to get it back to you as soon as possible.I also wanted to respond to some of your other concerns First, I was the person who responded to the Facebook inquiry I am sorry, as I did confuse you with another move However, in both the Facebook inquiry, and this Revdex.com complaint, you provided very little information on the specific Association or the affected unit number, which would have helped better identify you, especially because you are a tenant, not the unit owner The Facebook inquiry didn't even have your name You actually posted on Facebook twice Both times, I notified you that we could not "discuss" business issues via FacebookThat is company policy.Although you stated you had problems when you called in, it does sound like you or your significant other did speak with the property manager, so it appears you did get in touch with someone knowledgeable on the situation You mentioned we did not provide a "witness" on Saturday to observe your move That is not a service provided by the Condo Association, and had nothing to do with our hours of operation I did check into the elevator key It is in the move agreement, but no process has been established with the Condo Board to provide one, so we will be looking into that We have had many successful moves without the key, and it sounds like you completed yours successfully without one.I think that addresses all of your issues Please let me know if I can answer any other questions you may have

Initial Business Response / [redacted] (1000, 5, 2015/06/10) */ Contact Name and Title: [redacted] , Preside Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @advocatepm.com Owner was refunded remaining balance of his account tonight via ACHIt will be in his account in the morningThe refund should have occured between the 15th and the 31st of May, per our standard refund policyThe refund got held up in accounting, but was rectified once brought to my attentionOwner was notified and seemed to be satisfied with that solution Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) Process to "close an account" takes way too long (owner's statement of timeline is over days) and there should be no excuse for taking over days to process a return regardless of accounting department moving to another locationFurther, I had to make claims with the Revdex.com and Office of the Attorney General to get any attention from Advocate for them to finally process my returnI or any customer of theirs should not have to resort to such claims to get the due attention and customer care we deserveThis is not the first time I have had issues with their business practicesI do not recommend this company

This refund is not being contested and was unfortunately delayed too long. The check will be issued in the next hours

Initial Business Response /* (1000, 5, 2015/07/14) */
Contact Name and Title: *** ***, President
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@AdvocatePM.com
This issue has been addressed with the Board of the Association several times over the last few months*** *** is a
homeowner, not a Board Member of the AssociationWe answer to the Board, which is elected by the homeownersTherefore, the homeowner complaint should be registered with the Board of the Association, not the Association Management Company through the Revdex.com
Since this issue continues to come up, I think it is important to address the issue and our efforts to resolve the issue thus farI will not use exact figures, since this is confidential information of the AssociationThe issue stems from a Income Statement that shows net income at the end of the yearFor this example, we will say the net income is $10,The basic question is "If we have net income of $10,000, why don't we have $10,more in our checking account?"The Association pays a monthly loan paymentWe have explained to the Board that the Income Statement only shows as an expense the interest portion of the loan paymentThe principle portion of the payment is recorded on the Balance Sheet as a loan principle reduction (not an expense)The principle portion of the loan payments in exceeded the net income on the Income Statement by a good marginFor this example, we will say the principle portion of the loan payments was $13,The Balance Sheet would then show a reduction in loan principle of $13,However, the Income Statement shows a profit of $10,In this example, the bank balance would not have increased by $10,000, but actually, would have decreased by $3,000, since the principle payments exceeded the net income by $3,The situation is the same for this AssociationThe principle payments exceeded the net income by a large sum, resulting in a reduction in the cash in their bank accountThey insist the bank account balance should have increased because the net income is so high
The example above is based on basic accounting principlesThe head of our accounting department attended a two hour Board Meeting in an attempt to explain these principles to both the Board and the homeownersThe President of the Board told the Property Manager after the meeting that he still did not understandI then got involved and spent over an hour on the phone with the Board President using a more detailed example like the one exhibited above to explain these accounting principlesI think it helped a little, but there is still a general lack of understanding regarding how these principles workBoth the head of accounting and I suggested the Board hire an independent auditor to review the financials to verify everything was completed correctlyMany of our Associations hire auditors annually to review our accounting departmentWe receive very positive reviews from these auditsThe Board has thus far declined our suggestion to have an audit completedWe continue to get the same questions regarding this situation, but we have exhausted all reasonable efforts to address their questions
Initial Consumer Rebuttal /* (3000, 7, 2015/07/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The head of the finance department of Advocate Property Management company stated in our meeting, she paid $13,on the bank loanShe made this statement several timesAlso, she said, she would send us a copy of the receipt from the payment to the bank.According to the statement from Itasca Bank & Trust a payment of $2,was made each month from Janto April Also Advocate Property Management gave us a copy of an Accrual Accounting SystemPlease note that the last page of this distributed report is an illustration of a sample association that has assessment income and is making a monthly loan paymentGive us an illustrated table reflecting the VCLA history! According to the VLCA P&L Statement Period 01/01/to 12/31/we collected $87,We spent $69,The special assessment was short $4,Therefore, we had a profit of $13,Where is the money? I'm faxing a copy of the following documents on 07/20/to the Revdex.com; P&L Statement Period 01/01/to 12/31/* Vendor Histories Vendor Itasca Bank& Trust Starting date:01/01/Ending date:05/31/
Final Business Response /* (4000, 9, 2015/07/20) */
Contact Name and Title: *** ***, President
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@AdvocatePM.com
In my first response, I had stated the amount of principle payments in exceeded the net income, causing a reduction in cash in the bank accountThe head of our finance department made the same statement in the meeting when she said "the net income was used to pay the loan"She did not mean we wrote a check for the exact amount of the net income to pay down the loanShe meant the principle portion of the regular monthly payments used to pay the loan in added up to more than the net income in 2014, and that is why the cash in the bank decreased in This complaint is due to a lack of understanding of accounting principles by the unit ownerWe have attempted unsuccessfully to explain these accounting principles to the Board and the ownersWe recommend the use of a professional auditor or accountant hired by the Board to review our accounting and provide feedback to the Board and the ownersThat is the standard procedure for resolving these types of issuesWe are confident the financials we prepared were prepared correctlyWe feel a professional review is the only way we can rectify this situation
Final Consumer Response /* (4200, 11, 2015/07/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Provide us with an illustrated table reflecting the VLCA history! In this table please show where or what line this $13,was placed(P&L Statement Period 01/01/to 12/31/2014)

I have reviewed the response offer made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint.
For your reference, details of the offer I reviewed appear below
The job was started in October On multiple occasions, Mr*** has stated that he'll finish the job but he never did He has not contacted us and I cannot trust that he will actually follow through on his response Nor did he propose an actual solution.
Regards,
*** ***

Initial Business Response /* (1000, 6, 2015/09/10) */
Contact Name and Title: Dan [redacted], President
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@LangPropertyManagement.com
The association has approved the proposal to complete the work and it has been sent to the vendor for completion. ...

The work should be done in the next five business days. I am requesting from Revdex.com that this complaint be reclassified under Lang Property Management because Advocate Property Management does not manage this association.
Initial Consumer Rebuttal /* (3000, 13, 2015/09/24) */
nothing has been done so far
Final Business Response /* (4000, 15, 2015/10/04) */
Contact Name and Title: Dan [redacted], President
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@LangPropertyManagement.com
This repair was completed last week. We apologize it took a while, but repairs have to be approved, quoted, scheduled, and executed. This sometimes takes longer than anticipated.
Final Consumer Response /* (2000, 17, 2015/10/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/06/10) */
Contact Name and Title: [redacted], Preside
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@advocatepm.com
Owner was refunded remaining balance of his account tonight via ACH. It will be in his account in the morning. The refund...

should have occured between the 15th and the 31st of May, per our standard refund policy. The refund got held up in accounting, but was rectified once brought to my attention. Owner was notified and seemed to be satisfied with that solution.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Process to "close an account" takes way too long (owner's statement of timeline is over 30 days) and there should be no excuse for taking over 60 days to process a return regardless of accounting department moving to another location. Further, I had to make claims with the Revdex.com and Office of the Attorney General to get any attention from Advocate for them to finally process my return. I or any customer of theirs should not have to resort to such claims to get the due attention and customer care we deserve. This is not the first time I have had issues with their business practices. I do not recommend this company.

I understand that you want your Security Deposit refund as fast as possible.  I spoke with [redacted], the property manager, about your concern.  She told me she spoke to you yesterday, and informed you that we could not refund your check until we received a "Release of Security Deposit...

Authorization" from the Condo Board.  We received that authorization late yesterday, and the check request was submitted shortly thereafter.  The check request will be entered today.  The check is printed and mailed by a third party, and can take up to one week to reach you.  The association does not guarantee your Security Deposit will be returned within 12 calendar days.  We are working to get it back to you as soon as possible.I also wanted to respond to some of your other concerns.  First, I was the person who responded to the Facebook inquiry.  I am sorry, as I did confuse you with another move.  However, in both the Facebook inquiry, and this Revdex.com complaint, you provided very little information on the specific Association or the affected unit number, which would have helped better identify you, especially because you are a tenant, not the unit owner.  The Facebook inquiry didn't even have your name.  You actually posted on Facebook twice.  Both times, I notified you that we could not "discuss" business issues via Facebook. That is company policy.Although you stated you had problems when you called in, it does sound like you or your significant other did speak with the property manager, so it appears you did get in touch with someone knowledgeable on the situation.  You mentioned we did not provide a "witness" on Saturday to observe your move.  That is not a service provided by the Condo Association, and had nothing to do with our hours of operation.  I did check into the elevator key.  It is in the move agreement, but no process has been established with the Condo Board to provide one, so we will be looking into that.  We have had many successful moves without the key, and it sounds like you completed yours successfully without one.I think that addresses all of your issues.  Please let me know if I can answer any other questions you may have.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

[redacted] stated he would come to your home to look over the job and discuss replacing the screen on your porch.

The customer service people in Tinley park are rude and biased. They charge property owners to have access to the utility room in the basement and tell you to pay up or "sit in the dark" if you have electrical issue in your unit. I will definitely not recommend them to any homeowners association.