Advocate

I spoke with the customerHe was concerned that we were still billing him after he stoppedThe customer was on a printed bill so what he got was a final notice of a $chargeHe said he did not owe the chargeI told him fine that we would write it off our books and he would not get any more notices from usThe account has already been stopped so everything should be good

We will talk with the independent contractor who delivers this area and address this issue

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.

I spoke with the customer. He was concerned that we were still billing him after he stopped. The customer was on a printed bill so what he got was a final notice of a $5.51 charge. He said he did not owe the charge. I told him fine that we would write it off our books and he would not get any more...

notices from us. The account has already been stopped so everything should be good