Complaint: [redacted]
I am rejecting this response because:I have not received a refund as of today and with...
the growing number of Expos this business is cancelling, I still have concerns over my refund status. I was assured that I would received a refund within 6 weeks of show, the six week mark is this week. This complaint will not be dropped until a full refund is received.
Sincerely,
[redacted]
To Whom it May Concern - Yesterday, June 20, we emailed a copy of our original June 12 response to Complaint ID [redacted]. I am writing to offer additional information.This afternoon, we received a phone call in regards to our merchant processor receiving an "invalid" chargeback request; Ms. [redacted] attempted to file a credit card dispute on June 20 for the $275 referenced in this complaint. We were advised that Ms. [redacted]'s dispute was declined by our processor because the transaction had already been refunded on May 25, 2017. Please see the attached screenshots from our merchant processor account which show the "INVALIDCB" (abbrev. "invalid chargeback") status associated with Ms. [redacted]'s dispute.Further, although Ms. [redacted] said in the Revdex.com complaint rebuttal that she'd disputed the transaction as "fraud," as you'll see in the attached screenshots, the reason she actually gave was "services not provided or merchandise not received." There was no "fraud."Please don't hesitate to let us know if we can provide any further information to substantiate Ms. [redacted]'s refund having been issued on May 25, 2017. Thank you!Sincerely yours,[redacted]Sheila B. Rilenge
In short, Ms. [redacted] called our office on 09-14-2017 and was understandably frustrated. When I learned of Ms. [redacted]’s dissatisfaction, as president of Amazing Pet Expos, I reached out to her myself on the evening of 09-15 and we spoke at great length. This discussion included both my own...
sincere apology as well an apology on behalf of each member of our team. Fortunately, Ms. [redacted] was kind, understanding, and compassionate and she gave me the opportunity to address each of her concerns. We were able to resolve matters to her complete satisfaction (which included the immediate issuance of a full refund, sent via UPS). With that said, based on the fact that we came to a resolution prior to the involvement of - or notification by - the Revdex.com, we humbly request this complaint be dismissed as being "beyond purview." We plan to call Ms. [redacted] tomorrow to follow up; I suspect she won't mind affirming each of the facts outlined above. Thank you in advance for your patience and fair consideration - we know the response to this complaint is long overdue.Sincerely yours, [redacted]President, Amazing Pet Expos
To Whom it May Concern - We are currently in receipt of the complaint filed by [redacted]’s Pet Sitting. While we desire to meet Ms. [redacted]’s expectations and resolve this matter to her satisfaction, after carefully reviewing each statement made by Ms. [redacted], we must respectfully disagree with the vast majority of her claims. We would like to preface our response by stating that although the cancellation of the Windy City and St. Louis pet expos (as well as the others in 2017 which were also similarly affected) were caused by a situation outside of our control and for which we’ve taken full responsibility. We’ve also provided independently verifiable documentation and letters from our attorney so that exhibitors could confirm the details surrounding our show cancellations. The entire reason said insurance claims exist is because the factors which caused the show cancellations were outside of our control and it’s had a devastating affect on us as well. While this is no one else’s problem but our own and none of our exhibitors should have even been aware of the underlying problem, we can’t change what occurred - we can only show through our actions that we’re doing everything in our power to meet their needs. We’re deeply apologetic that Ms. [redacted] has been put in this position. Nothing said by anyone representing Amazing Pet Expos has varied since the day the Windy City Pet Expo was cancelled and each exhibitor, including Ms. [redacted], has been communicated with regularly and been provided with consistent updates. No excuses or false promises have been made and more than half of our refunds have already been issued even though we’ve not yet received any kind of insurance payment yet ourselves. With very few exceptions, our exhibitors have been extremely supportive and believe issuing refunds, providing free exhibitor space, organizing claim paperwork on their behalf, and being reimbursed for expenses they incurred for the show has been a fair resolution which demonstrates our willingness to make things right. Ms. [redacted] accepted our company’s terms and conditions on June 7, 2017. As recently as October 5, 2017, our insurance adjuster with [redacted] explained to Ms. [redacted] via email that her insurance claim was currently being reviewed because, “there is the issue of the vendor contract which you signed with Amazing Pet Expo and whether the exculpatory/hold harmless language applies” to your claim. [redacted]’s insurance adjuster went on to add, “We understand that you are anxious to resolve these issues and move forward with the process. We are working with counsel to expedite the process on our end.” With that said, Ms. [redacted] has breached those same terms and conditions on numerous occasions via multiple means by which we’ll discuss with her privately. She also makes a very serious allegation by claiming we’re a “scam” and then compounds it by insisting the Revdex.com “give us an ‘F’ rating.” Nonetheless, when the event was cancelled, we offered to provide her with a full refund, free exhibitor space in our 2018 Windy City event, and to reimburse her for any documented expenses she incurred for the event - all of which we offered in the interests of customer service since, according to Ms. [redacted]’s signed contract, our only obligation was to issue a pro-rated refund. On July 31, 2017, we acknowledged receipt of the information Ms. [redacted] needed to send in order for a claim to be filed and she stated she understood the claims process would be lengthy. According to the attached documentation, you will see that Ms. [redacted] is aware that she is to be reimbursed via the third-party insurance claim filed on her behalf. She has been provided with complete contact information for the associated insurance adjusters and was advised by the insurance adjusters to contact them directly with questions or concerns since they will have the most up-to-date information on each individual third-party claim. Unfortunately, our adjuster with [redacted] sent out an email to a group of 10 exhibitors without BCC’ing each recipient which is far different than our sending out a mass email which publicly displayed every exhibitor’s email address. However, since the show program and other marketing materials had already been published prior to the Windy City event, each exhibitor - just like the general public - could easily access the complete contact information for all of our participants. We also communicated with and updated Ms. [redacted] - via a combination of email, text messages, and phone calls - on the following dates (this does not include her correspondence with insurance adjusters which would be in addition): July 20, July 21, July 24, July 25, July 31 (multiple times), August 2 (multiple times), August 4, August 24, August 25, September 18, October 3, and October 5. The last time we spoke, although she was understandably frustrated with the whole insurance process, Ms. [redacted] didn’t exhibit any of the anger or frustration she’s exhibited here or we would have addressed it. We remain dedicated to upholding our word in terms of what was promised in regards to the Ms. [redacted]’s (and all of our exhibitors’) refunds and reimbursements and hope we’ll be able to satisfy her concerns. Again, we’re sorry. Having said that, the situation is clearly difficult enough without incorporating hateful comments and untrue accusations - that doesn’t help anything. Sincerely yours,Amazing Pet Expos
Complaint: [redacted]
I am rejecting this response because:I never heard from AE Group, LLC. as promised by today October 30, 2017. No call & no email, just more false promises.
Sincerely,
[redacted]
p.p1 {margin: 0.0px 0.0px 11.0px 0.0px; font: 10.0px Arial; color: #000000; -webkit-text-stroke: #000000} p.p2 {margin: 0.0px 0.0px 11.0px 0.0px; font: 10.0px Arial; color: #000000; -webkit-text-stroke: #000000; min-height: 11.0px} p.p3 {margin: 0.0px 0.0px 0.0px 0.0px; font: 10.0px Arial; color: #000000; -webkit-text-stroke: #000000; background-color: #ffffff} p.p4 {margin: 0.0px 0.0px 0.0px 0.0px; font: 10.0px Arial; color: #000000; -webkit-text-stroke: #000000; background-color: #ffffff; min-height: 11.0px} span.s1 {font-kerning: none} Dear Ms. [redacted], Thank you for following up. Although this matter should be beyond the purview of the Revdex.com because the original transaction took place four years ago and Revdex.com National Complaint Acceptance Guidelines state they do not handle complaints which involve transactions dated more than 365 days ago, it doesn’t change the fact that I would like to address your concerns and resolve this matter. My name is [redacted] and I’m the president of Amazing Pet Expos. I don’t believe we’ve ever spoken or emailed directly, but when I learned of this complaint and investigated the issue, I was disappointed in the level of customer service you’d received in the past. I was on a leave of absence for a very lengthy period of time and, while it’s no excuse, certain levels of quality were not maintained in my absence. While I can assure you the people you worked with previously are no longer with the company, I take full responsibility for the frustration you encountered. I’m sorry. With that said, I’m sure I would feel the same way if I thought a company had failed to issue a refund after four years. However, we are in receipt of a bank statement which reflects a check for $325.00 issued more than 2.5 years ago was cashed by Happy Endings No-Kill Cat Shelter on January 30, 2015. We can provide you with a copy of the bank statement which reflects the cashed check. This morning, we also contacted our bank to request copy of the cancelled check. Once we receive the check image (in five to seven business days), it will be forwarded so your bank can investigate and/or verify the transaction. No matter what, I’ll work with you until this issue is resolved to your satisfaction. According to our records, we worked with two people from your rescue. Is it possible the other individual didn’t pass along these refund details? Even though your previous experience with us may demonstrate otherwise, customer service is - and has always been - my first priority; the relationships we have with our exhibitors and community partners are the basis upon which our entire organization rests. Since my return, we’ve developed countless systems, undergone extensive training, and implemented full accountability for each and every member of our team to ensure our standards exceed customer expectations. We have a zero-tolerance policy for poor service. In view of this, I’d also welcome the opportunity to do more to make the situation right (above and beyond the refund). We have numerous resources at our disposal which may benefit your rescue. If you’d like to explore this further, feel free to contact me directly whenever you’d like - I have many options at my disposal, all of which would be complimentary. Because this situation doesn’t fall within the accepted guidelines for a Revdex.com complaint, see my complete contact information below, including my cell phone number - moving forward, please don’t hesitate to call/email/text any time at all by whichever means you find most convenient. I will notify you as soon as we’re in receipt of the cancelled check copy. Again, I sincerely apologize and look forward to (hopefully) discussing more about the offer I’ve made too. In the meantime, I hope you have a lovely day… Sincerely yours, [redacted] [redacted] B. [redacted] President, Amazing Pet Expos E: s[redacted]@amazingexpos.com P: ([redacted] • [redacted] C: [redacted] F: [redacted]
I know the Revdex.com closed this complaint because they thought it was too old of an incident, but for the record this was NOT resolved. The bank thoroughly investigated the alleged check. A check from this company was never received nor were there any checks in that amount submitted to the bank (by any person/company) the date the alleged check was cashed or in the surrounding months of that date.
12/8/17 2:00 I received your email asking me if I got my refund back from Amazing Pet Expo. I was able to get my money back, however it wasn't from Amazing Pet Expo. I called my credit card, [redacted]. Told them what had happened and they disputed my charges. And in typical Amazing Pet Expo form, when it came time for them to reply to [redacted] regarding the dispute, they did nothing. I'm not the only one who this company has done this to. And this is not the first time this has happened. I'm grateful I was able to get my money back, but feel really bad for the other organizations this company has taken advantage of. People should know about this company and how it's mismanaged. Thank you, [redacted]
Complaint: [redacted]
I am rejecting this response because:In the brief message response from Amazing Pet Expos, forwarded to me by the Revdex.com, the message read that a thorough response would be provided before Monday, October 30th.I have not received any response as of Monday, October 30th (9:45 AM PST) from Amazing Pet Expos.
Sincerely,
[redacted]
We apologize for the factual error and, as in the last response, have stated that we would resolve the matter as requested. That is our intent and we've not changed our stance on our intentions.
As of 04-11-2016, Mr. [redacted] had not received his refund check (which had been sent via US Mail). A replacement refund check was delivered on 04-28-2016 via UPS (tracking number [redacted]) and the refund cleared on 04-29-2016. On 05-23-2016, [redacted], left a message for Mr. [redacted] ([redacted] ext. [redacted]) and sent an email (please see attached) so that, as the owner of the company, she could offer him a personal apology and see what else she might do to further rectify the situation, even though he’d already received his refund. Ms. [redacted] has not yet received a response and will update the Revdex.com once she does.
Complaint: [redacted]
I am rejecting this response because: The company failed to acknowledge my request for a full refund. Please refer to attachment which proves that an authorized member of their staff agreed to issue my refund.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I have not yet received any refund. This is not the first time I have been told that the refund was sent so you will need to pardon me if I seem a little skeptical until the check is in my hand and clears the bank.I...
do also think that after making us wait almost a year so far, that an apology on their part would also have been the decent thing to do. It's just a shame that I need to mention it.
Sincerely,
[redacted]
02/26/2018: Mediator sent consumer email requesting update.02/28/2018: Mediator sent consumer email requesting update.02/28/2018: We have not received our refund at this time.02/28/2018: I will check with them in the morning to see if they received it. Thanks for reaching out.03/05/2018:They told me the authorized the charge back and I should see my money in my account within the next few business days.I will let you know when I see it.03/06/2018: We received our refund from the bank.
Dear Sirs:Yesterday (01-24-2017), prior to being made aware of this complaint, we spoke with Ms. [redacted] at great length and mutually determined that a large part of this particular issue was a direct result of the fact that she had not been receiving our emails and, likewise, we had not been...
receiving hers. Due to this fact, Ms. [redacted] thought she was being ignored, while we were under the impression that we'd resolved the matter. We were simply unaware that Ms. [redacted] hadn't received our communications and now realize that we should have followed up by phone to ensure our messages had been receivedAfter initially speaking with Ms. [redacted] by phone on 11-21-2016 in reference to her requested refund, we received an email from her on 12-14-2016 requesting an update on when she'd be receiving it. That same evening (12-14-2016), we processed the refund for $775.00 to her Visa card (please see attached screenshot of the refund settlement dated 12-15-2016 processed via our merchant processor). As of last evening, Ms. [redacted] had not yet seen the $775.00 credited to her Visa card so we submitted a ticket to customer support last night to determine where the issue may have arisen and if the problem might originate with our merchant processor or with Ms. [redacted]'s credit card's issuing bank.In the meantime, we discussed the fact that our company's "Terms & Conditions" have been revised since Ms. [redacted] initially contracted to participate in our events early last year. We no longer require exhibitors to participate in a postponed show and, in the interests of good customer service, we’re happy to issue refunds upon request. Additionally, we'd already offered to reimburse Ms. [redacted] $250.00 for non-refundable travel expenses and we remain eager to do so. We also relayed that we'd be glad to reimburse her for any other travel expenses she’d incurred as well. Obviously, it isn't her fault that an event was rescheduled and we take full financial responsibility for the non-refundable expenses incurred by our exhibitors as a result.During the course of yesterday’s phone call, we also discussed several additional options to further remedy the situation as we seek to rebuild our relationship with Ms. [redacted]. At this point, we’ve now cleared up any miscommunications and misunderstandings with Ms. [redacted] and are under the impression that Ms. [redacted] is satisfied with our response to the matter.Lastly, as a result of the fact that we did indeed issue the refund more than a month prior to this complaint being filed with the Revdex.com and because Ms. [redacted]’s concerns were resolved to her satisfaction without any intervention by the Revdex.com, we respectfully request that the complaint be dismissed. Based on our conversation with Ms. [redacted], we also believe she’d support the dismissal of this complaint since we can not only provide independently verifiable documentation of both the issuance of the refund on 12-15-2016 and the emails which were sent immediately after, but it appears that the entire matter regarding her dissatisfaction about the refund is largely based on miscommunication.Please don’t hesitate to reach out to me directly if I can provide any additional information or documentation. Thank you for your consideration.Sincerely Yours,[redacted]President & CEO, Amazing Pet Expos™amazingpetexpos.comE: [redacted]@amazingexpos.comP: [redacted]C: [redacted] F: [redacted]
Complaint: [redacted]
I am rejecting this response because:I have not received a refund as of today and with...
the growing number of Expos this business is cancelling, I still have concerns over my refund status. I was assured that I would received a refund within 6 weeks of show, the six week mark is this week. This complaint will not be dropped until a full refund is received.
Sincerely,
[redacted]
To Whom it May Concern - Yesterday, June 20, we emailed a copy of our original June 12 response to Complaint ID [redacted]. I am writing to offer additional information.This afternoon, we received a phone call in regards to our merchant processor receiving an "invalid" chargeback request; Ms. [redacted] attempted to file a credit card dispute on June 20 for the $275 referenced in this complaint. We were advised that Ms. [redacted]'s dispute was declined by our processor because the transaction had already been refunded on May 25, 2017. Please see the attached screenshots from our merchant processor account which show the "INVALIDCB" (abbrev. "invalid chargeback") status associated with Ms. [redacted]'s dispute.Further, although Ms. [redacted] said in the Revdex.com complaint rebuttal that she'd disputed the transaction as "fraud," as you'll see in the attached screenshots, the reason she actually gave was "services not provided or merchandise not received." There was no "fraud."Please don't hesitate to let us know if we can provide any further information to substantiate Ms. [redacted]'s refund having been issued on May 25, 2017. Thank you!Sincerely yours,[redacted]Sheila B. Rilenge
In short, Ms. [redacted] called our office on 09-14-2017 and was understandably frustrated. When I learned of Ms. [redacted]’s dissatisfaction, as president of Amazing Pet Expos, I reached out to her myself on the evening of 09-15 and we spoke at great length. This discussion included both my own...
sincere apology as well an apology on behalf of each member of our team. Fortunately, Ms. [redacted] was kind, understanding, and compassionate and she gave me the opportunity to address each of her concerns. We were able to resolve matters to her complete satisfaction (which included the immediate issuance of a full refund, sent via UPS). With that said, based on the fact that we came to a resolution prior to the involvement of - or notification by - the Revdex.com, we humbly request this complaint be dismissed as being "beyond purview." We plan to call Ms. [redacted] tomorrow to follow up; I suspect she won't mind affirming each of the facts outlined above. Thank you in advance for your patience and fair consideration - we know the response to this complaint is long overdue.Sincerely yours, [redacted]President, Amazing Pet Expos
To Whom it May Concern - We are currently in receipt of the complaint filed by [redacted]’s Pet Sitting. While we desire to meet Ms. [redacted]’s expectations and resolve this matter to her satisfaction, after carefully reviewing each statement made by Ms. [redacted], we must respectfully disagree with the vast majority of her claims. We would like to preface our response by stating that although the cancellation of the Windy City and St. Louis pet expos (as well as the others in 2017 which were also similarly affected) were caused by a situation outside of our control and for which we’ve taken full responsibility. We’ve also provided independently verifiable documentation and letters from our attorney so that exhibitors could confirm the details surrounding our show cancellations. The entire reason said insurance claims exist is because the factors which caused the show cancellations were outside of our control and it’s had a devastating affect on us as well. While this is no one else’s problem but our own and none of our exhibitors should have even been aware of the underlying problem, we can’t change what occurred - we can only show through our actions that we’re doing everything in our power to meet their needs. We’re deeply apologetic that Ms. [redacted] has been put in this position. Nothing said by anyone representing Amazing Pet Expos has varied since the day the Windy City Pet Expo was cancelled and each exhibitor, including Ms. [redacted], has been communicated with regularly and been provided with consistent updates. No excuses or false promises have been made and more than half of our refunds have already been issued even though we’ve not yet received any kind of insurance payment yet ourselves. With very few exceptions, our exhibitors have been extremely supportive and believe issuing refunds, providing free exhibitor space, organizing claim paperwork on their behalf, and being reimbursed for expenses they incurred for the show has been a fair resolution which demonstrates our willingness to make things right. Ms. [redacted] accepted our company’s terms and conditions on June 7, 2017. As recently as October 5, 2017, our insurance adjuster with [redacted] explained to Ms. [redacted] via email that her insurance claim was currently being reviewed because, “there is the issue of the vendor contract which you signed with Amazing Pet Expo and whether the exculpatory/hold harmless language applies” to your claim. [redacted]’s insurance adjuster went on to add, “We understand that you are anxious to resolve these issues and move forward with the process. We are working with counsel to expedite the process on our end.” With that said, Ms. [redacted] has breached those same terms and conditions on numerous occasions via multiple means by which we’ll discuss with her privately. She also makes a very serious allegation by claiming we’re a “scam” and then compounds it by insisting the Revdex.com “give us an ‘F’ rating.” Nonetheless, when the event was cancelled, we offered to provide her with a full refund, free exhibitor space in our 2018 Windy City event, and to reimburse her for any documented expenses she incurred for the event - all of which we offered in the interests of customer service since, according to Ms. [redacted]’s signed contract, our only obligation was to issue a pro-rated refund. On July 31, 2017, we acknowledged receipt of the information Ms. [redacted] needed to send in order for a claim to be filed and she stated she understood the claims process would be lengthy. According to the attached documentation, you will see that Ms. [redacted] is aware that she is to be reimbursed via the third-party insurance claim filed on her behalf. She has been provided with complete contact information for the associated insurance adjusters and was advised by the insurance adjusters to contact them directly with questions or concerns since they will have the most up-to-date information on each individual third-party claim. Unfortunately, our adjuster with [redacted] sent out an email to a group of 10 exhibitors without BCC’ing each recipient which is far different than our sending out a mass email which publicly displayed every exhibitor’s email address. However, since the show program and other marketing materials had already been published prior to the Windy City event, each exhibitor - just like the general public - could easily access the complete contact information for all of our participants. We also communicated with and updated Ms. [redacted] - via a combination of email, text messages, and phone calls - on the following dates (this does not include her correspondence with insurance adjusters which would be in addition): July 20, July 21, July 24, July 25, July 31 (multiple times), August 2 (multiple times), August 4, August 24, August 25, September 18, October 3, and October 5. The last time we spoke, although she was understandably frustrated with the whole insurance process, Ms. [redacted] didn’t exhibit any of the anger or frustration she’s exhibited here or we would have addressed it. We remain dedicated to upholding our word in terms of what was promised in regards to the Ms. [redacted]’s (and all of our exhibitors’) refunds and reimbursements and hope we’ll be able to satisfy her concerns. Again, we’re sorry. Having said that, the situation is clearly difficult enough without incorporating hateful comments and untrue accusations - that doesn’t help anything. Sincerely yours,Amazing Pet Expos
Complaint: [redacted]
I am rejecting this response because:I never heard from AE Group, LLC. as promised by today October 30, 2017. No call & no email, just more false promises.
Sincerely,
[redacted]
p.p1 {margin: 0.0px 0.0px 11.0px 0.0px; font: 10.0px Arial; color: #000000; -webkit-text-stroke: #000000} p.p2 {margin: 0.0px 0.0px 11.0px 0.0px; font: 10.0px Arial; color: #000000; -webkit-text-stroke: #000000; min-height: 11.0px} p.p3 {margin: 0.0px 0.0px 0.0px 0.0px; font: 10.0px Arial; color: #000000; -webkit-text-stroke: #000000; background-color: #ffffff} p.p4 {margin: 0.0px 0.0px 0.0px 0.0px; font: 10.0px Arial; color: #000000; -webkit-text-stroke: #000000; background-color: #ffffff; min-height: 11.0px} span.s1 {font-kerning: none} Dear Ms. [redacted], Thank you for following up. Although this matter should be beyond the purview of the Revdex.com because the original transaction took place four years ago and Revdex.com National Complaint Acceptance Guidelines state they do not handle complaints which involve transactions dated more than 365 days ago, it doesn’t change the fact that I would like to address your concerns and resolve this matter. My name is [redacted] and I’m the president of Amazing Pet Expos. I don’t believe we’ve ever spoken or emailed directly, but when I learned of this complaint and investigated the issue, I was disappointed in the level of customer service you’d received in the past. I was on a leave of absence for a very lengthy period of time and, while it’s no excuse, certain levels of quality were not maintained in my absence. While I can assure you the people you worked with previously are no longer with the company, I take full responsibility for the frustration you encountered. I’m sorry. With that said, I’m sure I would feel the same way if I thought a company had failed to issue a refund after four years. However, we are in receipt of a bank statement which reflects a check for $325.00 issued more than 2.5 years ago was cashed by Happy Endings No-Kill Cat Shelter on January 30, 2015. We can provide you with a copy of the bank statement which reflects the cashed check. This morning, we also contacted our bank to request copy of the cancelled check. Once we receive the check image (in five to seven business days), it will be forwarded so your bank can investigate and/or verify the transaction. No matter what, I’ll work with you until this issue is resolved to your satisfaction. According to our records, we worked with two people from your rescue. Is it possible the other individual didn’t pass along these refund details? Even though your previous experience with us may demonstrate otherwise, customer service is - and has always been - my first priority; the relationships we have with our exhibitors and community partners are the basis upon which our entire organization rests. Since my return, we’ve developed countless systems, undergone extensive training, and implemented full accountability for each and every member of our team to ensure our standards exceed customer expectations. We have a zero-tolerance policy for poor service. In view of this, I’d also welcome the opportunity to do more to make the situation right (above and beyond the refund). We have numerous resources at our disposal which may benefit your rescue. If you’d like to explore this further, feel free to contact me directly whenever you’d like - I have many options at my disposal, all of which would be complimentary. Because this situation doesn’t fall within the accepted guidelines for a Revdex.com complaint, see my complete contact information below, including my cell phone number - moving forward, please don’t hesitate to call/email/text any time at all by whichever means you find most convenient. I will notify you as soon as we’re in receipt of the cancelled check copy. Again, I sincerely apologize and look forward to (hopefully) discussing more about the offer I’ve made too. In the meantime, I hope you have a lovely day… Sincerely yours, [redacted] [redacted] B. [redacted] President, Amazing Pet Expos E: s[redacted]@amazingexpos.com P: ([redacted] • [redacted] C: [redacted] F: [redacted]
I know the Revdex.com closed this complaint because they thought it was too old of an incident, but for the record this was NOT resolved. The bank thoroughly investigated the alleged check. A check from this company was never received nor were there any checks in that amount submitted to the bank (by any person/company) the date the alleged check was cashed or in the surrounding months of that date.
No, as of 6/13/17 we have not received a refund of $275.
Initial Business Response /* (1000, 15, 2015/09/01) */
This woman has received and cashed her check. She has been paid.
Please note that we have been made aware of this complaint and will offer a thorough response tomorrow, 10-13. Thank you!
12/8/17 2:00 I received your email asking me if I got my refund back from Amazing Pet Expo. I was able to get my money back, however it wasn't from Amazing Pet Expo. I called my credit card, [redacted]. Told them what had happened and they disputed my charges. And in typical Amazing Pet Expo form, when it came time for them to reply to [redacted] regarding the dispute, they did nothing. I'm not the only one who this company has done this to. And this is not the first time this has happened. I'm grateful I was able to get my money back, but feel really bad for the other organizations this company has taken advantage of. People should know about this company and how it's mismanaged. Thank you, [redacted]
Complaint: [redacted]
I am rejecting this response because:In the brief message response from Amazing Pet Expos, forwarded to me by the Revdex.com, the message read that a thorough response would be provided before Monday, October 30th.I have not received any response as of Monday, October 30th (9:45 AM PST) from Amazing Pet Expos.
Sincerely,
[redacted]
We apologize for the factual error and, as in the last response, have stated that we would resolve the matter as requested. That is our intent and we've not changed our stance on our intentions.
Initial Business Response /* (1000, 5, 2015/10/23) */
This is clearly buyers remorse, and beyond the purview of the Revdex.com.
Left a vm
As of 04-11-2016, Mr. [redacted] had not received his refund check (which had been sent via US Mail). A replacement refund check was delivered on 04-28-2016 via UPS (tracking number [redacted]) and the refund cleared on 04-29-2016. On 05-23-2016, [redacted], left a message for Mr. [redacted] ([redacted] ext. [redacted]) and sent an email (please see attached) so that, as the owner of the company, she could offer him a personal apology and see what else she might do to further rectify the situation, even though he’d already received his refund. Ms. [redacted] has not yet received a response and will update the Revdex.com once she does.
Complaint: [redacted]
I am rejecting this response because: The company failed to acknowledge my request for a full refund. Please refer to attachment which proves that an authorized member of their staff agreed to issue my refund.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I have not yet received any refund. This is not the first time I have been told that the refund was sent so you will need to pardon me if I seem a little skeptical until the check is in my hand and clears the bank.I...
do also think that after making us wait almost a year so far, that an apology on their part would also have been the decent thing to do. It's just a shame that I need to mention it.
Sincerely,
[redacted]
02/26/2018: Mediator sent consumer email requesting update.02/28/2018: Mediator sent consumer email requesting update.02/28/2018: We have not received our refund at this time.02/28/2018: I will check with them in the morning to see if they received it. Thanks for reaching out.03/05/2018:They told me the authorized the charge back and I should see my money in my account within the next few business days.I will let you know when I see it.03/06/2018: We received our refund from the bank.
Dear Sirs:Yesterday (01-24-2017), prior to being made aware of this complaint, we spoke with Ms. [redacted] at great length and mutually determined that a large part of this particular issue was a direct result of the fact that she had not been receiving our emails and, likewise, we had not been...
receiving hers. Due to this fact, Ms. [redacted] thought she was being ignored, while we were under the impression that we'd resolved the matter. We were simply unaware that Ms. [redacted] hadn't received our communications and now realize that we should have followed up by phone to ensure our messages had been receivedAfter initially speaking with Ms. [redacted] by phone on 11-21-2016 in reference to her requested refund, we received an email from her on 12-14-2016 requesting an update on when she'd be receiving it. That same evening (12-14-2016), we processed the refund for $775.00 to her Visa card (please see attached screenshot of the refund settlement dated 12-15-2016 processed via our merchant processor). As of last evening, Ms. [redacted] had not yet seen the $775.00 credited to her Visa card so we submitted a ticket to customer support last night to determine where the issue may have arisen and if the problem might originate with our merchant processor or with Ms. [redacted]'s credit card's issuing bank.In the meantime, we discussed the fact that our company's "Terms & Conditions" have been revised since Ms. [redacted] initially contracted to participate in our events early last year. We no longer require exhibitors to participate in a postponed show and, in the interests of good customer service, we’re happy to issue refunds upon request. Additionally, we'd already offered to reimburse Ms. [redacted] $250.00 for non-refundable travel expenses and we remain eager to do so. We also relayed that we'd be glad to reimburse her for any other travel expenses she’d incurred as well. Obviously, it isn't her fault that an event was rescheduled and we take full financial responsibility for the non-refundable expenses incurred by our exhibitors as a result.During the course of yesterday’s phone call, we also discussed several additional options to further remedy the situation as we seek to rebuild our relationship with Ms. [redacted]. At this point, we’ve now cleared up any miscommunications and misunderstandings with Ms. [redacted] and are under the impression that Ms. [redacted] is satisfied with our response to the matter.Lastly, as a result of the fact that we did indeed issue the refund more than a month prior to this complaint being filed with the Revdex.com and because Ms. [redacted]’s concerns were resolved to her satisfaction without any intervention by the Revdex.com, we respectfully request that the complaint be dismissed. Based on our conversation with Ms. [redacted], we also believe she’d support the dismissal of this complaint since we can not only provide independently verifiable documentation of both the issuance of the refund on 12-15-2016 and the emails which were sent immediately after, but it appears that the entire matter regarding her dissatisfaction about the refund is largely based on miscommunication.Please don’t hesitate to reach out to me directly if I can provide any additional information or documentation. Thank you for your consideration.Sincerely Yours,[redacted]President & CEO, Amazing Pet Expos™amazingpetexpos.comE: [redacted]@amazingexpos.comP: [redacted]C: [redacted] F: [redacted]