To whom it may concern, We took in a watch for a battery replacement We accidentally broke the watch crystal The customer was called and told this We immediately started looking for a place to repair the item No watch companies in the area could fix this So we sent it to Amitron watch repair center It is our policy not to give out our vendors names Which I believe to be pretty standard We have been in communication with this customer at least every three weeks She is upset I get it We have been calling our vendor every week and the part is back ordered from the company I have no idea what to do The customer did tell us to return it by Dec 29th, if it isn't repaired We will comply with her wishesThis is the new world we live in Vendors do not stock parts the way they used to They order them as they are needed As fare as I know Paige was the last one to talk to her and she knew we had no idea how long it will be It is something that is completely out of our hands Sorry
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Thank your for getting my name correctly this time Once again let me state the obvious, yes it is true that the return policy that is on the credit card receipt states no cash refund which implies that you would not be getting cash back for a refund but would be getting credit back on your credit card! Your wording is misleading and incorrect if that is the rational you are using Your credit card receipt should state no cash or credit card refunds Your receipt wording implies that I after purchasing a product from you would not receive cash back for returning product but would however receive credit back on my credit card since the initial purchase was made not with cash If your business practices are so ethical and professional then why the need to hide your return policy on the back of receipt and also have no mention by your sales staff, posting in store or on your websitesThis is a simply issue of telling your future consumers about your "common" return policy that is so neatly hidden until post purchase with then no corrections available except store credit As far as reaching a resolution your company keeps regurgitating the same information about your "common" return policy and your misleading pragmatics on your store receipts Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below As, stated in the original complaint the stores return policy is not clearly stated anywhere in their store or on their website and you are not made aware of their return policy until after purchase has been made I have never heard of a jewelry store where store credit is common practice My family jeweler who only has one store doesn't even have such a policy Regards, [redacted]
Good Afternoon,For your information, her husband also issued the same complaint on your site The Signs are highway signs that need to be removed by a sign company with a boom truck AS with any business the decision to carry or discontinue a product is within our discretion At no time was the product sold as or represented as Pandora, the sales receipt will show that If a customer comes in asking for Pandora the staff will say 'I'm sorry we no longer carry Pandora but we do have the Timeless line If they don't specifically ask for Pandora but are looking for charms we take them to our charms and tell them these are our Timeless Charms The feedback from our customers on this line has been very positive and they are loving the look of these charms The Timeless line is top quality, it is made of Sterling Silver and then Platinum plated -this makes for a much more durable and vibrant Bracelet and Charms Unlike other brands out there that are rhodium plated which looks nice for awhile but tend to lose their luster The issue you had with your bracelet was not known at the time it was sold WE discovered the issue after the fact when we got a few returns for warranty, which we took care of The staff member told you we were aware of the problem NOW not when we sold the item to youWE would never sell a product if we knew there was a problem with it As with any product you will always have some items that are not perfect It happens in every product line in every type of industryThese bracelets are not junk and do not compare to department store charms The return policy is disclosed on the receipt We did offer to take care of the problem and exchange her bracelet.Thank you
To whom it may concern, We took in a watch for a battery replacement We accidentally broke the watch crystal The customer was called and told this We immediately started looking for a place to repair the item No watch companies in the area could fix this So we sent it to Amitron watch repair center It is our policy not to give out our vendors names Which I believe to be pretty standard We have been in communication with this customer at least every three weeks She is upset I get it We have been calling our vendor every week and the part is back ordered from the company I have no idea what to do The customer did tell us to return it by Dec 29th, if it isn't repaired We will comply with her wishesThis is the new world we live in Vendors do not stock parts the way they used to They order them as they are needed As fare as I know Paige was the last one to talk to her and she knew we had no idea how long it will be It is something that is completely out of our hands Sorry
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Thank your for getting my name correctly this time Once again let me state the obvious, yes it is true that the return policy that is on the credit card receipt states no cash refund which implies that you would not be getting cash back for a refund but would be getting credit back on your credit card! Your wording is misleading and incorrect if that is the rational you are using Your credit card receipt should state no cash or credit card refunds Your receipt wording implies that I after purchasing a product from you would not receive cash back for returning product but would however receive credit back on my credit card since the initial purchase was made not with cash If your business practices are so ethical and professional then why the need to hide your return policy on the back of receipt and also have no mention by your sales staff, posting in store or on your websitesThis is a simply issue of telling your future consumers about your "common" return policy that is so neatly hidden until post purchase with then no corrections available except store credit As far as reaching a resolution your company keeps regurgitating the same information about your "common" return policy and your misleading pragmatics on your store receipts Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below As, stated in the original complaint the stores return policy is not clearly stated anywhere in their store or on their website and you are not made aware of their return policy until after purchase has been made I have never heard of a jewelry store where store credit is common practice My family jeweler who only has one store doesn't even have such a policy Regards, [redacted]
Good Afternoon,For your information, her husband also issued the same complaint on your site The Signs are highway signs that need to be removed by a sign company with a boom truck AS with any business the decision to carry or discontinue a product is within our discretion At no time was the product sold as or represented as Pandora, the sales receipt will show that If a customer comes in asking for Pandora the staff will say 'I'm sorry we no longer carry Pandora but we do have the Timeless line If they don't specifically ask for Pandora but are looking for charms we take them to our charms and tell them these are our Timeless Charms The feedback from our customers on this line has been very positive and they are loving the look of these charms The Timeless line is top quality, it is made of Sterling Silver and then Platinum plated -this makes for a much more durable and vibrant Bracelet and Charms Unlike other brands out there that are rhodium plated which looks nice for awhile but tend to lose their luster The issue you had with your bracelet was not known at the time it was sold WE discovered the issue after the fact when we got a few returns for warranty, which we took care of The staff member told you we were aware of the problem NOW not when we sold the item to youWE would never sell a product if we knew there was a problem with it As with any product you will always have some items that are not perfect It happens in every product line in every type of industryThese bracelets are not junk and do not compare to department store charms The return policy is disclosed on the receipt We did offer to take care of the problem and exchange her bracelet.Thank you
Here is the credit card slip he signed It is clear and right where he signs, if he didn't like the terms he should not have signed.Thanks