Review: I have recently purchased a ring from this location. I selected a ring out of their case and the store made alterations to the ring without my request. Since then I have tried to return the ring and their claim is since I requested alterations to be made (which I did not) I can not get a return. I have been into the store twice to try and resolve this is[redacted] and I received little to no help (wasted trips). I have been passed off to a third manager now who has called me a liar and been very unresponsive. Every communication I have received from each person I have been trying to deal with was by email near closing time. I have been dealing with this for two weeks now and I am very upset that I have been called a liar and because of something the staff took upon themselves to do I am not longer able to return the ring.
Note: On my first trip to A&E they took possession of my ring, It is currently at their location.Desired Settlement: I am looking to return my ring and get a full refund. My Experience with this company has been nothing but awful.
Business
Response:
I am responding to the complaint from a [redacted] ID #[redacted].
Review: I have recently purchased a ring from this location. I selected a ring out of their case and the store made alterations to the ring without my request. Since then I have tried to return the ring and their claim is since I requested alterations to be made (which I did not) I can not get a return. I have been into the store twice to try and resolve this is[redacted] and I received little to no help (wasted trips). I have been passed off to a third manager now who has called me a liar and been very unresponsive. Every communication I have received from each person I have been trying to deal with was by email near closing time. I have been dealing with this for two weeks now and I am very upset that I have been called a liar and because of something the staff took upon themselves to do I am not longer able to return the ring.
Note: On my first trip to A&E they took possession of my ring, It is currently at their location.Desired Settlement: I am looking to return my ring and get a full refund. My Experience with this company has been nothing but awful.
Business
Response:
I am responding to the complaint from a [redacted] ID #[redacted].