AE Jewelry

In responding to the above compliant, I would like to state the facts as below: The refund policy at this marketplace is “All Sale Final”, we can reserve the right not to refund any item returned.The customer, Meei-l [redacted] ***, stated on the complaint that “Feeling that the quality of the merchandise I bought from the store were not of the quality that I expected.” I do not believe that the expectation that she stated was make known to us before the sale was closed I herewith attached a snap shot of a description of Bamboo Coral (aka Sponge Coral), quoted from an Article written by Michele Benson, who was the owner of an art studio and gallery where she taught jewelry making and beadmaking.The customer, Meei-l [redacted] ***, stated on the complaint that “I used some water to rinse the coral necklace before putting it on.” She had not asked my saleslady regarding how to maintain and clean the coral necklace at her visit at the store Our knowledge is that the coral can be rinsed by ONLY clear water; need to be air dry before putting it on.When the customer, Meei-l [redacted] ***, brought the merchandise back to the shop for refund, my saleslady referred to me to talk to her We had a phone conversation since I was not in the store I tried to explain the non-refundable policy to her; she insisted that there cannot be such a policy in America That was when I suggested her to call the police if she did not trust my saying, meaning that the police can be the mediator for us to settle the dispute.The customer, Meei-l [redacted] ***, bought a coral necklace at the price of $75.00, along with one pearl bracelet, one pearl necklace and one pendant at a total price of $ During the phone conversation with the customer, for the goodwill purpose, I was willing to refund the $for the return of the coral necklace However, she insisted to refund all the other merchandise as well I told her that I could not refund the other items because the request was beyond reasoning (I herewith attached the two receipts of this sale.)The customer, Meei-l [redacted] ***, told me that she had to cool down and she had to hang up with me We did not come to any agreement or settlement, except that I would refund for the coral necklace for $ After she hung up with me, she insisted to leave all the merchandise with the saleslady and demanded the saleslady to give her a note for keeping the merchandise for herBy stating the above facts, I have proven that we (my saleslady and I) have tried to handle this incident with a professional customer service originated business culture At this point, I am standing on my commitment to refund the coral necklace at the price of $to the customer, Meei-l [redacted] *** However, the other items of the merchandise will not be refunded If the customer, Meei-l [redacted] agreeds to this, she can contact myself at the store anytime.Thank you very much for taking care of this, being a retailer, we need a channel to tell our side of the story Therefore appreciate your time.Yours faithfully,Nora K [redacted] AE-JEWELRY

In responding to the above
compliant, I would like to state the facts as below: The refund policy at this marketplace is “All Sale Final”, we can reserve the right not to refund any item returnedThe customer, Meei-l*** ***, stated on the complaint that “Feeling that the
quality of the merchandise I bought from the store were not of the quality that I expected.” I do not believe that the expectation that she stated was make known to us before the sale was closed. I herewith attached a snap shot of a description of Bamboo Coral (aka Sponge Coral), quoted from an Article written by Michele Benson, who was the owner of an art studio and gallery where she taught jewelry making and beadmaking.The customer, Meei-l*** ***, stated on the complaint that “I used some water to rinse the coral necklace before putting it on.” She had not asked my saleslady regarding how to maintain and clean the coral necklace at her visit at the store. Our knowledge is that the coral can be rinsed by ONLY clear water; need to be air dry before putting it on.When the customer, Meei-l*** ***, brought the merchandise back to the shop for refund, my saleslady referred to me to talk to her. We had a phone conversation since I was not in the store. I tried to explain the non-refundable policy to her; she insisted that there cannot be such a policy in America. That was when I suggested her to call the police if she did not trust my saying, meaning that the police can be the mediator for us to settle the dispute.The customer, Meei-l*** ***, bought a coral necklace at the price of $75.00, along with one pearl bracelet, one pearl necklace and one pendant at a total price of $200.00. During the phone conversation with the customer, for the goodwill purpose, I was willing to refund the $for the return of the coral necklace. However, she insisted to refund all the other merchandise as well. I told her that I could not refund the other items because the request was beyond reasoning. (I herewith attached the two receipts of this sale.)The customer, Meei-l*** ***, told me that she had to cool down and she had to hang up with me. We did not come to any agreement or settlement, except that I would refund for the coral necklace for $75.00. After she hung up with me, she insisted to leave all the merchandise with the saleslady and demanded the saleslady to give her a note for keeping the merchandise for herBy stating the above facts, I
have proven that we (my saleslady and I) have tried to handle this incident
with a professional customer service originated business culture. At this point, I am standing on my commitment
to refund the coral necklace at the price of $to the customer, Meei-l*** ***. However, the other items of the
merchandise will not be refunded. If the
customer, Meei-l*** *** agreeds to this, she can contact myself at the store
anytime.Thank you very much for taking
care of this, being a retailer, we need a channel to tell our side of the
story. Therefore appreciate your time.Yours faithfully,Nora K***AE-JEWELRY

In responding to the above
compliant, I would like to state the facts as below: The refund policy at this marketplace is “All Sale Final”, we can reserve the right not to refund any item returned.The customer, Meei-l[redacted], stated on the complaint that “Feeling that the quality of the...

merchandise I bought from the store were not of the quality that I expected.”  I do not believe that the expectation that she stated was make known to us before the sale was closed.  I herewith attached a snap shot of a description of Bamboo Coral (aka Sponge Coral), quoted from an Article written by Michele Benson, who was the owner of an art studio and gallery where she taught jewelry making and beadmaking.The customer, Meei-l[redacted], stated on the complaint that “I used some water to rinse the coral necklace before putting it on.”  She had not asked my saleslady regarding how to maintain and clean the coral necklace at her visit at the store.  Our knowledge is that the coral can be rinsed by ONLY clear water; need to be air dry before putting it on.When the customer, Meei-l[redacted], brought the merchandise back to the shop for refund, my saleslady referred to me to talk to her.  We had a phone conversation since I was not in the store.  I tried to explain the non-refundable policy to her; she insisted that there cannot be such a policy in America.  That was when I suggested her to call the police if she did not trust my saying, meaning that the police can be the mediator for us to settle the dispute.The customer, Meei-l[redacted], bought a coral necklace at the price of $75.00, along with one pearl bracelet, one pearl necklace and one pendant at a total price of $200.00.  During the phone conversation with the customer, for the goodwill purpose, I was willing to refund the $75.00 for the return of the coral necklace.  However, she insisted to refund all the other merchandise as well.   I told her that I could not refund the other items because the request was beyond reasoning.  (I herewith attached the two receipts of this sale.)The customer, Meei-l[redacted], told me that she had to cool down and she had to hang up with me.  We did not come to any agreement or settlement, except that I would refund for the coral necklace for $75.00.  After she hung up with me, she insisted to leave all the merchandise with the saleslady and demanded the saleslady to give her a note for keeping the merchandise for her. By stating the above facts, I
have proven that we (my saleslady and I) have tried to handle this incident
with a professional customer service originated business culture.  At this point, I am standing on my commitment
to refund the coral necklace at the price of $75.00 to the customer, Meei-l[redacted].  However, the other items of the
merchandise will not be refunded.  If the
customer, Meei-l[redacted] agreeds to this, she can contact myself at the store
anytime.Thank you very much for taking
care of this, being a retailer, we need a channel to tell our side of the
story.  Therefore appreciate your time.Yours faithfully,Nora K[redacted]AE-JEWELRY