I feel horrible the customer feels this wayOnce a N.YState inspection request goes on a repair order, I'm under the impression it cannot be removedThis being said, therein lies the problemCharlie informed the customer of a leaking power steering rack which is an expensive job and the
customer declined this part of the serviceThe customer did however need a 60,mile service and approved this to be done, but didn't understand that the car would not pass inspection here or at any other facilityThe customer has now called and complained that his new paver driveway has stains on it and is suggesting we are responsible
At this time, I have been contacted directly by Rallye Lexus regarding complaint ID [redacted], however my complaint has NOT been resolved because: Lexus states that this is normal noise and vibration for a Lexus 2016 RX350. They also state that the vehicle is safe to...
drive.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
There was no power steering leak when I took it to the dealership and it was made up or caused to the vehicle to add more service charges. Even when Charlie called me to report the power steering leak I said if there would be something like this I will see the leak or something dripping on my driveway. Being brand new pavers I see even a drop of water on the bricks.As soon as I brought the car back it has started leaking.Also me and my husband we both told Charlie not to do any kind of work as we will rather upgrade to a new car instead of all the hassle. And then he called my husband and said we can do both the inspection and the maintenance . My husband repeatedly asked to make sure the inspection sticker was there and he said overtime YES and disappearing at the time of pick up when the entire staff is there speaks volume of the customer service he is providing. He did not want to meet me because he could not stand behind what he has told me and my husband and was tricking us all the way.We strongly told him not to do any maintenance if we are not getting the inspection sticker as we rather go for an upgrade of the car to a newer model
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
There was no power steering leak when I took it to the dealership and it was made up or caused to the vehicle to add more service charges. Even when Charlie called me to report the power steering leak I said if there would be something like this I will see the leak or something dripping on my driveway. Being brand new pavers I see even a drop of water on the bricks.As soon as I brought the car back it has started leaking.Also me and my husband we both told Charlie not to do any kind of work as we will rather upgrade to a new car instead of all the hassle. And then he called my husband and said both the inspection and the maintenance has been done. My husband repeatedly asked to make sure the inspection sticker was there and he said overtime YES and disappearing at the time of pick up when the entire staff is there speaks volume of the customer service he is providing. He did not want to meet me because he could not stand behind what he has told me and my husband and was tricking us all the way.There was no power steering leak when I took it to the dealership and it was made up or caused to the vehicle to add more service charges. Even when Charlie called me to report the power steering leak I said if there would be something like this I will see the leak or something dripping on my driveway. Being brand new pavers I see even a drop of water on the bricks.As soon as I brought the car back it has started leaking.Also me and my husband we both told Charlie not to do any kind of work as we will rather upgrade to a new car instead of all the hassle. And then he called my husband and said both the inspection and the maintenance has been done. My husband repeatedly asked to make sure the inspection sticker was there and he said overtime YES and disappearing at the time of pick up when the entire staff is there speaks volume of the customer service he is providing. He did not want to meet me because he could not stand behind what he has told me and my husband and was tricking us all the way.
Revdex.com:At this time, I have not been contacted by Rallye Lexus regarding complaint ID ***.Sincerely,*** ***
I feel horrible the customer feels this wayOnce a N.YState inspection request goes on a repair order, I'm under the impression it cannot be removedThis being said, therein lies the problemCharlie informed the customer of a leaking power steering rack which is an expensive job and the
customer declined this part of the serviceThe customer did however need a 60,mile service and approved this to be done, but didn't understand that the car would not pass inspection here or at any other facilityThe customer has now called and complained that his new paver driveway has stains on it and is suggesting we are responsible
At this time, I have been contacted directly by Rallye Lexus regarding complaint ID [redacted], however my complaint has NOT been resolved because: Lexus states that this is normal noise and vibration for a Lexus 2016 RX350. They also state that the vehicle is safe to...
drive.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
There was no power steering leak when I took it to the dealership and it was made up or caused to the vehicle to add more service charges. Even when Charlie called me to report the power steering leak I said if there would be something like this I will see the leak or something dripping on my driveway. Being brand new pavers I see even a drop of water on the bricks.As soon as I brought the car back it has started leaking.Also me and my husband we both told Charlie not to do any kind of work as we will rather upgrade to a new car instead of all the hassle. And then he called my husband and said we can do both the inspection and the maintenance . My husband repeatedly asked to make sure the inspection sticker was there and he said overtime YES and disappearing at the time of pick up when the entire staff is there speaks volume of the customer service he is providing. He did not want to meet me because he could not stand behind what he has told me and my husband and was tricking us all the way.We strongly told him not to do any maintenance if we are not getting the inspection sticker as we rather go for an upgrade of the car to a newer model
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
There was no power steering leak when I took it to the dealership and it was made up or caused to the vehicle to add more service charges. Even when Charlie called me to report the power steering leak I said if there would be something like this I will see the leak or something dripping on my driveway. Being brand new pavers I see even a drop of water on the bricks.As soon as I brought the car back it has started leaking.Also me and my husband we both told Charlie not to do any kind of work as we will rather upgrade to a new car instead of all the hassle. And then he called my husband and said both the inspection and the maintenance has been done. My husband repeatedly asked to make sure the inspection sticker was there and he said overtime YES and disappearing at the time of pick up when the entire staff is there speaks volume of the customer service he is providing. He did not want to meet me because he could not stand behind what he has told me and my husband and was tricking us all the way.There was no power steering leak when I took it to the dealership and it was made up or caused to the vehicle to add more service charges. Even when Charlie called me to report the power steering leak I said if there would be something like this I will see the leak or something dripping on my driveway. Being brand new pavers I see even a drop of water on the bricks.As soon as I brought the car back it has started leaking.Also me and my husband we both told Charlie not to do any kind of work as we will rather upgrade to a new car instead of all the hassle. And then he called my husband and said both the inspection and the maintenance has been done. My husband repeatedly asked to make sure the inspection sticker was there and he said overtime YES and disappearing at the time of pick up when the entire staff is there speaks volume of the customer service he is providing. He did not want to meet me because he could not stand behind what he has told me and my husband and was tricking us all the way.