AE Tech Services LLC

In response to complaint ID: [redacted] Ms [redacted] originally came in to our location December 27, Her computer needed the operating system reloadedWe performed the work and she picked up her computer on December 29, We include a Day Guarantee on every invoice and we inform our customers that if there's any issue with the repair to please bring it back within the days and we will fix it for freeMs [redacted] came in July 28, and told the receptionist that she had noticed that her operating system was Windows Professional but her product key was for Windows HomeShe also stated that she had been meaning to come in, but had been busy movingThe receptionist, not realizing that it had been months since this customer had her computer serviced, let her know that we would be more than happy to fix this issue for herWhen the tech took a look at the computer he informed the receptionist that because she came after the guarantee that we could either reload the operating system which would take 24-hours and would cost the customer $+ tax, or we could give her a product key for the Windows Pro licenseContrary to Ms [redacted] 's comments in this complaint, it was the receptionist who called and explained the options to herShe told the receptionist that the techs who work there were is and that she was just going to come pick up her machineOperating under the conversation with Ms [redacted] , the receptionist took her machine off of the line and placed it up front for pickupA couple of hours later, Ms [redacted] called and asked if her computer was ready for pickup, the receptionist informed her that it had been placed up front for pickup after her last callMs [redacted] came in to pickup her machine and asked if it was fixed, the receptionist informed her that it had not been fixed per the last conversation they had, and Ms [redacted] responded by yelling and using crude languageThe receptionist let the owner know about how the situation had escalatedMs [redacted] arrived and started yelling the moment she came inDespite this, the owner let her know that even though she returned months outside of her Guarantee that we would be more than happy to pay for the product key for the Windows Pro licenseBut, if she wanted the Home version back on it we would have to charge her because it was outside of the Guarantee periodMs [redacted] became very irate using crude language again and said that she did not want the free product key and she did not want to pay for her machine to be reloaded with the Windows Home operating system because it was our mistakeThe owner agreed that a mistake had been made but it was her responsibility as a consumer to bring the computer back in within the day periodThere was no way that after months that she just now noticed that the operating system was incorrect as computers show the version of the operating system on start upFurthermore, the operating system would not be activated and she would have gotten popups from Microsoft asking her to activate her version of WindowsMs [redacted] was yelling over him while he was talking and stated that she didn't have to listen to him or any attempts he was making to fix the situationThe owner told her to take her computer and to get the [redacted] out of the storeShe threatened to call the police and he told her that he would call the police if she didn't get outWhile we agree that the situation escalated to the point where the owner also used crude language, one can only stand for so muchMs [redacted] 's poor attitude was the contributing factor for how this situation transpiredWe have a very strict policy to refuse service with anyone who verbally or physically abuses our staffWe are in the business of helping people find IT solutionsWhile we aim to give fast, friendly, service at affordable rates some times mistakes can occurThis is why we provide the Day GuaranteeIt is listed on every invoice and is explicitly pointed out during check outWe offered two valid options for Ms [redacted] : pay $to reload the operating system OR take the product key for Windows Pro at no cost to herWindows Pro is a step above Windows Home, as it has extra features that the Home version does not haveWe are still more than happy to offer these options to her

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
I will accept the windows , but I need the disk and the product key in order to load it on my computerYou know, the things that were said in their response was so untrue, but one day, they will have to answer to every lie they've told by someone bigger than youGod knows and sees all, and they will have to answer for their lies, but it's like I always say, "A lie doesn't care who tells it, as long as it gets told
Regards,
*** ***

In response to complaint ID: [redacted]
"margin-bottom: 12pt;">Ms[redacted] originally came in to our location December 27, Her computer needed the operating system reloadedWe performed the work and she picked up her computer on December 29, We include a Day Guarantee on every invoice and we inform our customers that if there's any issue with the repair to please bring it back within the days and we will fix it for freeMs[redacted] came in July 28, and told the receptionist that she had noticed that her operating system was Windows Professional but her product key was for Windows HomeShe also stated that she had been meaning to come in, but had been busy movingThe receptionist, not realizing that it had been months since this customer had her computer serviced, let her know that we would be more than happy to fix this issue for herWhen the tech took a look at the computer he informed the receptionist that because she came after the guarantee that we could either reload the operating system which would take 24-hours and would cost the customer $+ tax, or we could give her a product key for the Windows Pro licenseContrary to Ms[redacted]'s comments in this complaint, it was the receptionist who called and explained the options to herShe told the receptionist that the techs who work there were is and that she was just going to come pick up her machineOperating under the conversation with Ms[redacted], the receptionist took her machine off of the line and placed it up front for pickupA couple of hours later, Ms[redacted] called and asked if her computer was ready for pickup, the receptionist informed her that it had been placed up front for pickup after her last callMs [redacted] came in to pickup her machine and asked if it was fixed, the receptionist informed her that it had not been fixed per the last conversation they had, and Ms [redacted] responded by yelling and using crude languageThe receptionist let the owner know about how the situation had escalatedMs[redacted] arrived and started yelling the moment she came inDespite this, the owner let her know that even though she returned months outside of her Guarantee that we would be more than happy to pay for the product key for the Windows Pro licenseBut, if she wanted the Home version back on it we would have to charge her because it was outside of the Guarantee periodMs [redacted] became very irate using crude language again and said that she did not want the free product key and she did not want to pay for her machine to be reloaded with the Windows Home operating system because it was our mistakeThe owner agreed that a mistake had been made but it was her responsibility as a consumer to bring the computer back in within the day periodThere was no way that after months that she just now noticed that the operating system was incorrect as computers show the version of the operating system on start upFurthermore, the operating system would not be activated and she would have gotten popups from Microsoft asking her to activate her version of WindowsMs[redacted] was yelling over him while he was talking and stated that she didn't have to listen to him or any attempts he was making to fix the situationThe owner told her to take her computer and to get the [redacted] out of the storeShe threatened to call the police and he told her that he would call the police if she didn't get outWhile we agree that the situation escalated to the point where the owner also used crude language, one can only stand for so muchMs [redacted]'s poor attitude was the contributing factor for how this situation transpiredWe have a very strict policy to refuse service with anyone who verbally or physically abuses our staffWe are in the business of helping people find IT solutionsWhile we aim to give fast, friendly, service at affordable rates some times mistakes can occurThis is why we provide the Day GuaranteeIt is listed on every invoice and is explicitly pointed out during check outWe offered two valid options for Ms [redacted]: pay $to reload the operating system OR take the product key for Windows Pro at no cost to herWindows Pro is a step above Windows Home, as it has extra features that the Home version does not haveWe are still more than happy to offer these options to her

In response to complaint ID: [redacted]  Ms. [redacted] originally came in to our location December 27, 2014. Her computer needed the operating system reloaded. We performed the work and she picked up her computer on December 29, 2014. We include a 60 Day Guarantee on every invoice and we inform...

our customers that if there's any issue with the repair to please bring it back within the 60 days and we will fix it for free. Ms. [redacted] came in July 28, 2015 and told the receptionist that she had noticed that her operating system was Windows 7 Professional but her product key was for Windows 7 Home. She also stated that she had been meaning to come in, but had been busy moving. The receptionist, not realizing that it had been 7 months since this customer had her computer serviced, let her know that we would be more than happy to fix this issue for her. When the tech took a look at the computer he informed the receptionist that because she came after the guarantee that we could either reload the operating system which would take 24-48 hours and would cost the customer $89.99 + tax, or we could give her a product key for the Windows 7 Pro license. Contrary to Ms. [redacted]'s comments in this complaint, it was the receptionist who called and explained the options to her. She told the receptionist that the techs who work there were is and that she was just going to come pick up her machine. Operating under the conversation with Ms. [redacted], the receptionist took her machine off of the line and placed it up front for pickup. A couple of hours later, Ms. [redacted] called and asked if her computer was ready for pickup, the receptionist informed her that it had been placed up front for pickup after her last call. Ms [redacted] came in to pickup her machine and asked if it was fixed, the receptionist informed her that it had not been fixed per the last conversation they had, and Ms [redacted] responded by yelling and using crude language. The receptionist let the owner know about how the situation had escalated. Ms. [redacted] arrived and started yelling the moment she came in. Despite this, the owner let her know that even though she returned 5 months outside of her Guarantee that we would be more than happy to pay for the product key for the Windows 7 Pro license. But, if she wanted the Home version back on it we would have to charge her because it was outside of the Guarantee period. Ms [redacted] became very irate using crude language again and said that she did not want the free product key and she did not want to pay for her machine to be reloaded with the Windows Home operating system because it was our mistake. The owner agreed that a mistake had been made but it was her responsibility as a consumer to bring the computer back in within the 60 day period. There was no way that after 7 months that she just now noticed that the operating system was incorrect as computers show the version of the operating system on start up. Furthermore, the operating system would not be activated and she would have gotten popups from Microsoft asking her to activate her version of Windows. Ms. [redacted] was yelling over him while he was talking and stated that she didn't have to listen to him or any attempts he was making to fix the situation. The owner told her to take her computer and to get the [redacted] out of the store. She threatened to call the police and he told her that he would call the police if she didn't get out. While we agree that the situation escalated to the point where the owner also used crude language, one can only stand for so much. Ms [redacted]'s poor attitude was the contributing factor for how this situation transpired. We have a very strict policy to refuse service with anyone who verbally or physically abuses our staff. We are in the business of helping people find IT solutions. While we aim to give fast, friendly, service at affordable rates some times mistakes can occur. This is why we provide the 60 Day Guarantee. It is listed on every invoice and is explicitly pointed out during check out. We offered two valid options for Ms [redacted]: pay $89.99 to reload the operating system OR take the product key for Windows 7 Pro at no cost to her. Windows 7 Pro is a step above Windows 7 Home, as it has extra features that the Home version does not have. We are still more than happy to offer these options to her.

I'll never use them again! Took laptop in and had to return it 3 times because it wasn't fixed right. Tried to take it in again at 7 a.m. when they claim to open and no one ever showed up. Called and talked to Sarha and she told me on 2 different occasions she would be in at 7 but twice no one showed up. Very unprofessional. Never got a working computer back after spending $150.