I am rejecting this response because:The Builders have sent a new sub contractor to once again re glue the seams of my vinyl sheet flooringAnd, once again, the seams in my bathroom are coming ungluedI was told some time ago that the use of a steam mop might be the reason why the seams keep coming unglued, however, the seams were that way when we closed the purchase of our home on November 2, The sales rep [redacted] brought this to our attention when we did the final walk through and this issue was placed on our home inspection check list of repairs or damages that needed to be fixedSo, as far as the use of a steam mop, Aegis Builder's receptionist, [redacted] is the only one that was aware of the use of one and when she suggested that this may be causing the problem, I stopped using itSo to say that I use a steam mop extensively, and that's causing the problem, is absurdI am not the only one that has complaints towards the buildersMaybe my home has had the most problems or issues, but just about every home owner in this specific complex has had issues or problems in their homes, including the receptionist, [redacted] that also purchased a home from the builders.When my husband and I purchased our newly constructed home, we did not expect to have as many issues as we have hadWe just want to be respected as home buyers from this company and have repairs in our home taken care of in a timely mannerAs they have not always beenThere has been times when we waited more than two weeks for repairsI have been called hours before to make me aware that someone was coming to repair or replace and this has has been an inconvenience.I would like to have my floors repaired or all together replaced with better quality labor and or material.Thank you,Humbly Submitted, [redacted] ***
I am rejecting this response because:The Builders have sent a new sub contractor to once again re glue the seams of my vinyl sheet flooringAnd, once again, the seams in my bathroom are coming ungluedI was told some time ago that the use of a steam mop might be the reason why the seams keep coming unglued, however, the seams were that way when we closed the purchase of our home on November 2, The sales rep [redacted] brought this to our attention when we did the final walk through and this issue was placed on our home inspection check list of repairs or damages that needed to be fixedSo, as far as the use of a steam mop, Aegis Builder's receptionist, [redacted] is the only one that was aware of the use of one and when she suggested that this may be causing the problem, I stopped using itSo to say that I use a steam mop extensively, and that's causing the problem, is absurdI am not the only one that has complaints towards the buildersMaybe my home has had the most problems or issues, but just about every home owner in this specific complex has had issues or problems in their homes, including the receptionist, [redacted] that also purchased a home from the builders.When my husband and I purchased our newly constructed home, we did not expect to have as many issues as we have hadWe just want to be respected as home buyers from this company and have repairs in our home taken care of in a timely mannerAs they have not always beenThere has been times when we waited more than two weeks for repairsI have been called hours before to make me aware that someone was coming to repair or replace and this has has been an inconvenience.I would like to have my floors repaired or all together replaced with better quality labor and or material.Thank you,Humbly Submitted, [redacted] ***