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Aeria Games and Entertainment Reviews (1)

I agree. I used to think these things are just cry baby trolls and rare events. The other day I hit level 50 in Aura Kingdom (FR), signed off, went to bed. Woke up, could not log in. Like e-mail was bugged. Perhaps pass word block. I go to email, and PERMA BANNED. Odd, I have no hacks, never talk to people... The reason in "additional information" of the email: "Aggressive behavior". What???? I solo, rarely talk to guildies, and never PvP...what is going on then it hit me... Just before hitting level 50, I was accidently in the chat "Exchange". I saw people talking casual and making jokes so I added my comments. Some one said: "Too old to play". I replied: "Never too old". Then I left. Then I got a spam: "Rest calm and get out of chat exchange". OH, I thought, ok.... So I leave. Whatever. Trolled. Then again: "Second warning, leave chat"...But I am gone... I reply quickly: "Be quiet!" and block person. I notice he had a gamer tag: "ES" (GM in French I guess, I am fluent in French, no idea what that means, maybe a guild for the GM"s), any ways. He got mad and abused his power and literally PERMA banned me so hard my entire email disactivated into aeria log in. Which means all games under that same account now gone. PERMA!

I went on a second account I used for Eden Eternal. And asked what happened? The GM's and forum mods actually entertain my conversation for about 2 pages saying: "Can you explain what heppened?" Then one modder chimes in: "Against TOS to post ban ticket info in forums". If it is against rules at that SAME time, the French GM got into the conversation and starts private messaging me saying: "Ill tell you all info you need to know". WOA WOA WOA! So...It is against ToS to post in general my complaint and discuss it...but as soon as I did, I GET INSTANT (and good) feed back from GMs, and board moderators, and ODDLY in this English side of the forum, the actual French GM chimes in and posts and sends me private inbox messages! So apparently, they are quickly connected, and posting in general DOES work in a fast response!

And guess what. He had nothing but LIES: He said: "You harrassed me"... I said: "All I said was be quiet because you whispered me FIRST and accused me of "needing to calm down"... He said: "Proof"? I showed him a screen shot and sent it to the other GM's and moderators in the forum. THEY all got silenced. I had a time stamp proof... He tried to tell the English crew: "Oh, you see, in French, to say "be quiet" is a huge offense".... WHAT??? They say that in KIDS shows!!! And then my second English account I was using got all general forum banned.... And no email alert telling me about this, just POOF, activated.

So, I am shocked. I LOVED This game... I was having fun! I have a black desert clsoed beta key. Stopped it to go play Aura Kingdom... And as soon as I hit 50 totally for free... BANNED! And I feel baited and trapped. My 2 real errors:
1) I joined the exchange chanel and posted 1 phrase: "Never too old". Realized, oops, wrong chanel, left.
2) I said "Be quiet" to a GM and blcoked him after he chases me in private message harrassement. BANNED.
Say, I am in the wrong. Isn't a chanel violation more like a 30 day ban at most? Best is just BAN my chat functions for a while.... But to get an entire ACCOUNT BAN PERMANANT! Never to be used again, bye bye, re roll??? Something does not smell right.

They need to go to court and be sued. Had I paid cash (I was actually going to pay 30 dollars to top up my balance at level 60), I can not image giving them this cash then just "bye! we trapped you into a lie! now account gone!"... and they broke their own ToS rules by entertaining me in the forums! (I have screens of all this). In the end it is energy and time vs. The length of comàplaint.... I have no energy or time to persue them. I just do WHAT YOU SHOULD ALL DO! STOP PLAYING THEIR GAMES!

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Address: 2475 Augustine, Santa Clara, California, United States, 95054-3015

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