Initial Business Response /* (1000, 5, 2014/10/02) */
The four hours we charged for equipment setup, take down, and monitoring include the driving time to and from the jobThe invoice was created using Xactmate estimating softwareIt is the industry standard for estimating software, used my
most contractors and insurance companiesAt the end of the job, the homeowner signed a Certificate of Completion & SatisfactionWe at Aero Cleaning are VERY pro militaryWe have no record or recollection of the homeowner disputing the labor hours or asking for a military discountWe in fact offer a 10% military discountI will refund the difference to the homeowner and trust that this will settle this dispute
Initial Consumer Rebuttal /* (3000, 11, 2014/11/05) */
I hope the company will do write by their customers in the future, that is my biggest concernUnfortunately, neither you nor I can encourage individuals to do the right thingI would like the difference between the time they charged and the time they were actually providing service refunded to my husband's credit card he usedAdditionally, if they are in fact pro military (as they indicated) we would appreciate the additional discount of 10% off the total bill
Thank you for your assistancePlease let me know if there is anything else you might need from me
Thank you,
*** ***
Final Business Response /* (4000, 13, 2014/11/06) */
Total Invoice - $
Hours Refund - $
Sub Total - $
Military Discount 10% - $
Total Refund - $
Sent 11/6/- check# XXXXX
Initial Business Response /* (1000, 5, 2014/10/02) */
The four hours we charged for equipment setup, take down, and monitoring include the driving time to and from the jobThe invoice was created using Xactmate estimating softwareIt is the industry standard for estimating software, used my
most contractors and insurance companiesAt the end of the job, the homeowner signed a Certificate of Completion & SatisfactionWe at Aero Cleaning are VERY pro militaryWe have no record or recollection of the homeowner disputing the labor hours or asking for a military discountWe in fact offer a 10% military discountI will refund the difference to the homeowner and trust that this will settle this dispute
Initial Consumer Rebuttal /* (3000, 11, 2014/11/05) */
I hope the company will do write by their customers in the future, that is my biggest concernUnfortunately, neither you nor I can encourage individuals to do the right thingI would like the difference between the time they charged and the time they were actually providing service refunded to my husband's credit card he usedAdditionally, if they are in fact pro military (as they indicated) we would appreciate the additional discount of 10% off the total bill
Thank you for your assistancePlease let me know if there is anything else you might need from me
Thank you,
*** ***
Final Business Response /* (4000, 13, 2014/11/06) */
Total Invoice - $
Hours Refund - $
Sub Total - $
Military Discount 10% - $
Total Refund - $
Sent 11/6/- check# XXXXX