I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com spoke to Larry at the business and the following was relayed: We have communicated with the consumer and responded to each emailCurrently, the mechanisms are in for her which we will be replacing both for herThe parts to line up the seam have been ordered and are expected any day which we are going to reinstall the panels and it will all line up
The Revdex.com complaint (ID [redacted] ) has been resolved to the customer's satisfactionOn Saturday April 2nd [redacted] came into York Furniture and reselected a new recliner to their liking by [redacted] Furniture [redacted] takes approximately weeks to come in [redacted] and most manufactures that we carry take on average to weeks to manufacture and deliver final goods to us As per our contract, Delivery is expected in approximately -weeksThis is not guaranteed due to factory delays beyond our controlAs far as York Furniture Gallery is concerned this complaint with the Revdex.com has been resolve with the ***'s to their satisfaction and will be contacted when the new recliner arrives York Furniture Gallery
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below In response to MrB.'s note: I NEVER called York Furniture with a service request and I NEVER agreed to a repair(I have forwarded many of the e mails that have been exchanged) I'm not sure where MrBthinks that I called with a service requestI called while the delivery men were still at my house because I noticed a defect immediately and told them that I would not accept the furnitureThe delivery men instructed me to call the office which I didI was told to keep the sectional and a new one would be orderedThe sectional has a manufacture defect and should be returned to the manufacture! (you should have pictures that I sent) It looks nothing like the floor modelOn several occasions I asked Larry to come to my home to look at the sectional and he never bothered to do thatI told him to pick a time and I would leave work to meet him any time that was convenient to himCustomer service / customer satisfaction is clearly not important to MrBat all! At this time, I am not interested in doing business with York Furniture, I am requesting that they pick up the sectional and give me a full refund.Please let me know what to expect so that I can move forward this issueI will be contacting the Attorney General's office, and our local Television station Regards, [redacted]
This Revdex.com complaint has been resolved to the customer's satisfaction Service is setup for this week with our service provider Tom MYork Furniture has been waiting for a part to come in before service can be scheduledThe customer's part did come in, and now service has been scheduled to accommodate the customers timeThank you, York Furniture Gallery
Revdex.com spoke to Larry at business and the following was relayed: The customer bought the couch on June 3, Delivery can be anywhere from 4-weeks, % of the time is it within the 6-week time frameThere are times when the manufacturer runs late and it is beyond our controlThere are several factors that can affect the manufacturer that we cannot control We did receive the order in at weeksIt was received on the 18th and we did deliver it the very next day on the 19thThe couch is fully warrantied and the customer does have deferred interest, no interest for months which began when the couch was delivered, not when the couch was orderedThe first payment is what they received a notice for as there are minimum monthly payments that must be made
Revdex.com spoke to Larry at business and the following was relayed: The furniture company salesman ordered the wrong furnitureWe did reorder and the company shipped the furniture in the wrong colorWe did loan the customer a couple pieces of furniture while waiting for the correct furniture to arrive The furniture is shipping today and we expect the furniture to arrive within the next 7-days, and we will be pushing for even soonerOnce it arrives, we can deliver within dayWe will also be issuing a discount for his trouble which will be credited back to his card
Although a repair was made to the chair, it was not the repair we were told it would be We were told by Tony at York he would order a new seat from [redacted] to make the repair I called numerous times to check on the status of the new seat being ordered and no one would call me back This went on for weeksThen we file a report to Revdex.com and suddenly York is willing to talk to me The repairman showed up with a spring only, no seat Yes, the repair order was signed by me so the repairman could submit for his billing But bottom line is the repair was not completed the way we were told it would be I am not satisfied with the repair or York's customer service
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowSpoke with Sandy 9/she said Larry will call me and I received no call from himSpoke with Sandy 9/to speak with Larry and I am still waitingThis is not an acceptable refund and is insulting they think it isThe furniture mark up is massive and I understand it is a tough industry but the fact he is still trying to make a significant profit off of me is ridiculousI have been trying to speak to Larry now because I am told he is the only one that can discuss refunding moneyI would like wholesale price for the couchYork went beyond their word of mouth by weeks and even went beyond their bogus contractThis has been simple bait and switch, deception, and unfair business Regards, [redacted]
Revdex.com received the following response from Larry at business: The headboard and brackets have arrived and are scheduled to be delivered to customer next Wednesday
Revdex.com spoke to Tony at business and the following was relayed: The actual part needed and ordered is called the seat springThe spring was making a noise, it was replacedI am unaware that there is anything currently wrong with the seatRevdex.com is asking consumer to state specific issue, if any, that remains with the seat/chair
Revdex.com spoke to Larry at business and the following was relayed: The customer was delivered on 9/We had provided the customer a loaner while waiting for his furniture to arrive which we picked up at time of deliveryThe furniture came within 5-weeks of orderingAs a good faith gesture, we did compensate the customer with free delivery, which is approximately $
Revdex.com received the following message from Larry at business in response to complaint: We serviced the customer under the warranty and she was fineWe cannot give her a new sofa after a year and a halfWe are giving her a courtesy service again and we do have some parts on order to come in for her
Revdex.com spoke to Larry at business and the following was relayed: We will be replacing the entire base mechanism for the customer under warrantyWe are expecting it anytime and will schedule to go out and repairTo ensure longevity of the chair it is recommended that the chair not be fallen into when seating, but to be eased into
Revdex.com spoke to Larry at business and the following was relayed: We ordered a custom dresser for the customerThe dresser came with a standard NYS labelI confirmed twice with the manufacturer that there was no issue putting a fish tank on the dresserAfter discussing with the customer, he said he did not want itWe normally would charge a percent restocking fee and the $delivery charge to pick it upI offered to accept it back for the reduced fee of $which the customer agreed to and signed
Revdex.com spoke to Sandy at business and the following was relayed: The customer re-selected another chair on April 2ndThe chair is expected in within the next weeks
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com spoke to Larry at the business and the following was relayed: We have communicated with the consumer and responded to each emailCurrently, the mechanisms are in for her which we will be replacing both for herThe parts to line up the seam have been ordered and are expected any day which we are going to reinstall the panels and it will all line up
The Revdex.com complaint (ID [redacted] ) has been resolved to the customer's satisfactionOn Saturday April 2nd [redacted] came into York Furniture and reselected a new recliner to their liking by [redacted] Furniture [redacted] takes approximately weeks to come in [redacted] and most manufactures that we carry take on average to weeks to manufacture and deliver final goods to us As per our contract, Delivery is expected in approximately -weeksThis is not guaranteed due to factory delays beyond our controlAs far as York Furniture Gallery is concerned this complaint with the Revdex.com has been resolve with the ***'s to their satisfaction and will be contacted when the new recliner arrives York Furniture Gallery
Revdex.com spoke to Tony at business and the following was relayed: We are going to pick up the chair on Saturday and give the customer a refund
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below In response to MrB.'s note: I NEVER called York Furniture with a service request and I NEVER agreed to a repair(I have forwarded many of the e mails that have been exchanged) I'm not sure where MrBthinks that I called with a service requestI called while the delivery men were still at my house because I noticed a defect immediately and told them that I would not accept the furnitureThe delivery men instructed me to call the office which I didI was told to keep the sectional and a new one would be orderedThe sectional has a manufacture defect and should be returned to the manufacture! (you should have pictures that I sent) It looks nothing like the floor modelOn several occasions I asked Larry to come to my home to look at the sectional and he never bothered to do thatI told him to pick a time and I would leave work to meet him any time that was convenient to himCustomer service / customer satisfaction is clearly not important to MrBat all! At this time, I am not interested in doing business with York Furniture, I am requesting that they pick up the sectional and give me a full refund.Please let me know what to expect so that I can move forward this issueI will be contacting the Attorney General's office, and our local Television station Regards, [redacted]
This Revdex.com complaint has been resolved to the customer's satisfaction Service is setup for this week with our service provider Tom MYork Furniture has been waiting for a part to come in before service can be scheduledThe customer's part did come in, and now service has been scheduled to accommodate the customers timeThank you, York Furniture Gallery
Revdex.com spoke to Larry at business and the following was relayed: The customer bought the couch on June 3, Delivery can be anywhere from 4-weeks, % of the time is it within the 6-week time frameThere are times when the manufacturer runs late and it is beyond our controlThere are several factors that can affect the manufacturer that we cannot control We did receive the order in at weeksIt was received on the 18th and we did deliver it the very next day on the 19thThe couch is fully warrantied and the customer does have deferred interest, no interest for months which began when the couch was delivered, not when the couch was orderedThe first payment is what they received a notice for as there are minimum monthly payments that must be made
Revdex.com spoke to Larry at business and the following was relayed: The furniture company salesman ordered the wrong furnitureWe did reorder and the company shipped the furniture in the wrong colorWe did loan the customer a couple pieces of furniture while waiting for the correct furniture to arrive The furniture is shipping today and we expect the furniture to arrive within the next 7-days, and we will be pushing for even soonerOnce it arrives, we can deliver within dayWe will also be issuing a discount for his trouble which will be credited back to his card
Although a repair was made to the chair, it was not the repair we were told it would be We were told by Tony at York he would order a new seat from [redacted] to make the repair I called numerous times to check on the status of the new seat being ordered and no one would call me back This went on for weeksThen we file a report to Revdex.com and suddenly York is willing to talk to me The repairman showed up with a spring only, no seat Yes, the repair order was signed by me so the repairman could submit for his billing But bottom line is the repair was not completed the way we were told it would be I am not satisfied with the repair or York's customer service
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowSpoke with Sandy 9/she said Larry will call me and I received no call from himSpoke with Sandy 9/to speak with Larry and I am still waitingThis is not an acceptable refund and is insulting they think it isThe furniture mark up is massive and I understand it is a tough industry but the fact he is still trying to make a significant profit off of me is ridiculousI have been trying to speak to Larry now because I am told he is the only one that can discuss refunding moneyI would like wholesale price for the couchYork went beyond their word of mouth by weeks and even went beyond their bogus contractThis has been simple bait and switch, deception, and unfair business Regards, [redacted]
Revdex.com received the following response from Larry at business: The headboard and brackets have arrived and are scheduled to be delivered to customer next Wednesday
Revdex.com spoke to Tony at business and the following was relayed: The actual part needed and ordered is called the seat springThe spring was making a noise, it was replacedI am unaware that there is anything currently wrong with the seatRevdex.com is asking consumer to state specific issue, if any, that remains with the seat/chair
Revdex.com spoke to Larry at business and the following was relayed: The customer was delivered on 9/We had provided the customer a loaner while waiting for his furniture to arrive which we picked up at time of deliveryThe furniture came within 5-weeks of orderingAs a good faith gesture, we did compensate the customer with free delivery, which is approximately $
Revdex.com received the following message from Larry at business in response to complaint: We serviced the customer under the warranty and she was fineWe cannot give her a new sofa after a year and a halfWe are giving her a courtesy service again and we do have some parts on order to come in for her
Revdex.com spoke to Larry at business and the following was relayed: We will be replacing the entire base mechanism for the customer under warrantyWe are expecting it anytime and will schedule to go out and repairTo ensure longevity of the chair it is recommended that the chair not be fallen into when seating, but to be eased into
Revdex.com spoke to Larry at business and the following was relayed: We ordered a custom dresser for the customerThe dresser came with a standard NYS labelI confirmed twice with the manufacturer that there was no issue putting a fish tank on the dresserAfter discussing with the customer, he said he did not want itWe normally would charge a percent restocking fee and the $delivery charge to pick it upI offered to accept it back for the reduced fee of $which the customer agreed to and signed
Revdex.com spoke to Sandy at business and the following was relayed: The customer re-selected another chair on April 2ndThe chair is expected in within the next weeks