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Aero Furnishings

1655 W 39th Place, Hialeah, Florida, United States, 33012

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Reviews Furniture Manufacturers Aero Furnishings

Aero Furnishings Reviews (%countItem)

Order over 3156 USD placed in Nov 2019. Since today no shipment, not even a shipping date. Poor customer service. Payment placed on day of order, as we expected the goods are in stock and shipping will be done in a reasonable timeframe. We cancelled the sale and asked for a refund. Seller is not responding. Not able to give a certain date. "We will ship soon, in a timely manner".
Product_Or_Service: Aircraft engine fan blades
Order_Number: XXXXXX

Desired Outcome

Refund We ask for a full refund asap, as we paid the invoice already in November 2019. Also we expect a fair compensation, for not delivering the goods at all and keeping us waiting with no information.

Aero Furnishings Response • Feb 03, 2020

Hello and thank you for the opportunity to defend myself and our company in this case. The buyer has not paid for shipping to his country of Germany. Upon approval of this transaction an invoice was completed and multiple forms of contact were used stating that all crating and shipping fees would be paid by the buyer BEFORE shipment. The buyer did not pay these charges even though they were given to him multiple times including on the date of our transaction. I will attach the invoice showing this, his agreement during a conversation on Whatsapp and emails. Also, his money has been refunded in FULL and we have lost the time and money spent to build his products to his custom as requested spec. In summary, of course he has not received his products, he didn't pay for the AGREED shipping cost, he was also given the chance to organize his own shipping. The buyer was refunded in full and we have lost time and money due to this.

Customer Response • Feb 04, 2020

(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for your response. First: Indeed we didn´t pay the shipping. As mentioned by the seller we agreed that I pay for shipping costs PRIOR shipment. The seller never told us that the goods ar ready for shipment. So we didn´t pay the shipping as the seller didn´t sent us a formal request/invoice for the shipping. On whatsapp we only compared prices. And these messages are not an acceptable invoice. Second: the seller couldn´t tell us a shiping date, the booked vessel, the shipping company or even a confirmation that the goods are in stock and ready to ship. The delay was that long, that even the provided estimated shipping costs was outdated in the first week of January. Until today the seller hasn´t sent any proof that the items are in stock. The seller never asked for the shipping costs in connection with a confirmation that the goods are ready to ship. So the only conclusion is: the goods never existed, or the goods paid in advance are not finished as agreed in the contract/invoice. The seller refused to sent a refund. We had to open a case with Paypal, and Paypal refunded our money. Now the seller replies that the money was sent back and everything is fine. If Paypal didn´t stepped in I wouldn´t have the money back today. So there is no effort of the seller in solving the problem. The seller claims costs and time he lost. As he didn´t spent our money for the goods we bought we don´t see any loss on his side. We can´t deliver the goods to our customers, we lost a lot of revenue, and we had to struggle for a refund. Instead of complaining about the missing shipping costs - which we would have paid, if the goods were ready to ship - it would have been a nice gesture to offer us a compensation, partial refund or anything that shows any compassion *** the customer. (For which by the way we never asked). No, I don´t accept that response from the seller, as taking money and not delivering the goods is... well I leave that up to the reader, what this kind of business behaviour is called.

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Address: 1655 W 39th Place, Hialeah, Florida, United States, 33012

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www.aerofurnishings.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Aero Furnishings, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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