Aero Mobility Inc Reviews (3)
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Aero Mobility Inc Rating
Description: Wheel Chair Lifts & Ramps, Wheelchair & Disability Transportation, Van Conversions & Accessories, Wheel Chairs
Address: 1001 N Weir Canyon Blvd, Anaheim, California, United States, 92807-2517
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Dear [redacted],
I have attached a copy of the letter that was mail to the Revdex.com attention [redacted], our responds to this complaint.
We have received the parts for [redacted] on 08/01/2014, we called her [redacted]) to...
find out if we could come out and pick up the Power Mobility Chair for repair, per [redacted] we are pending phone call back from her son.
Sincerely,
[redacted]
Compliance Officer
Aero Mobility, Inc.
1001 N Weir Canyon Road
Anaheim, CA 92807
ID# [redacted]
July 28, 2014
Dear: ID# [redacted]
Thank you for your letter of July 01, 2014 expressing your unhappiness with the lack of customer service you are receiving.
We investigated this matter and discovered that your order was delayed by the supplier do to parts being on back order. This problem has now been taken care of; the parts should arrive here on Friday 08/01/2014.
Once we receive the parts we will call and make arrangements to finish your repairs to your Power Mobility Chair.
Please accept our sincere apologies for this unfortunate delay. We value our customers and look forward to serving you in the future.
Sincerely,
[redacted]
Compliance Officer
Aeromobility is the most customer focused dealership tailored to the needs of the wheelchair driver / passenger. They are a first class dealership ensuring customer satisfaction is a priority. They have a great inventory of automobiles and if they don't have what you need on the lot, they will find the car for you.
Review: the first time it took 6 months to get the power chair they forgot to order the chair this time they came out and said the motor was burnt up and we can't get a response from them we have called them 5 times about the motor the person was out to lunch then was not available to come to the phone call today and still can't talk to the person and we are not getting any response. I have had a leg amputated and need the chairDesired Settlement: want them to take better care of the people who need the attention and let medical know how they treat people
Business
Response:
Dear [redacted],
I have attached a copy of the letter that was mail to the Revdex.com attention [redacted], our responds to this complaint.
We have received the parts for [redacted] on 08/01/2014, we called her [redacted]) to find out if we could come out and pick up the Power Mobility Chair for repair, per [redacted] we are pending phone call back from her son.
Sincerely,
Compliance Officer
Aero Mobility, Inc.
1001 N Weir Canyon Road
Anaheim, CA 92807
ID# [redacted]
July 28, 2014
Dear: ID# [redacted]
Thank you for your letter of July 01, 2014 expressing your unhappiness with the lack of customer service you are receiving.
We investigated this matter and discovered that your order was delayed by the supplier do to parts being on back order. This problem has now been taken care of; the parts should arrive here on Friday 08/01/2014.
Once we receive the parts we will call and make arrangements to finish your repairs to your Power Mobility Chair.
Please accept our sincere apologies for this unfortunate delay. We value our customers and look forward to serving you in the future.
Sincerely,
Compliance Officer