Aero Steel Buildings, Inc.

Initial Business Response /* (1000, 6, 2015/09/22) */
What a good system the Revdex.com is to provide moderation in disputes or misunderstandings. We appreciate your help.
Our contract with the customer is, as always, in terms of ASAP. After the concrete was poured, we were informed by Rigid Global...

Buildings that the customer had found another company to erect the building. As we have not received full payment, we scheduled our crews to other jobs, no second thoughts. This was my mistake, I did not confirm with the customer that he had moved on. We are trying to resolve this communication error as quickly as possible, and we are working to get him an erection crew. We are not avoiding our customer, we simply do not have a crew available now. We would like to do anything, that the customer prefers at this point. We can erect the structure as soon as possible, or show invoices for concrete and come to an agreement there.
Our goal, as always is a smooth and quick resolution to any differences or complaints.
Thank you.
Kole
Initial Consumer Rebuttal /* (3000, 8, 2015/09/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After reviewing the response, we contacted the company and indicated that we would like to review invoices and come to an agreement. We asked them to contact us within 3 days to set up a time to do this. We received a text asking if we had heard form their new project manager. We responded we had not. That evening the new project manager called and stated he would like to set up a time next week to look at the project and try to fit it in. We told him at this time we had no confidence that they could complete the project and would prefer to accept their offer to review receipts and come to an agreement. We texted the company and let them know that we had been contacted, but at this point we had no confidence they could complete the job and restated our desire to take the option offered to review receipts and come to an agreement. At this point we have had no further contact with the company regarding setting up a time for the review. We also let them know that we have the receipt for the concrete we paid for when the pad was poured. We are in the process of getting estimates from other contractors for the pouring of the pad so we are prepared to reach a fair settlement. We are currently waiting for Aero Steel Buildings to contact us and set up a date to review receipts and come to an agreement.
Final Business Response /* (4000, 10, 2015/10/08) */
OK, met with the customers this evening and now have a better understanding of this situation.
Upon terminating our contract, customers contracted with another company to complete the job. Their contracted price for construction was $1500.00 greater than ours. Additional concrete was also used on the job ($460) which was paid for by customer. The $460 is not in dispute, and offered to pay that amount tonight. Understandably customer would like a full resolution prior to accepting any monies.
It could be argued that because the contract was terminated and no payment had been received for the unfinished work, this matter should be closed. We disagree, we have offered customer $1200.00 as a resolution.
We will communicate further with customer tomorrow in hopes of a resolution.
Final Consumer Response /* (2000, 12, 2015/10/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We came to an agreement with Aero Steel Buildings. They admitted their error in not completing the building in a timely manner and then not responding to phone and text messages. The settlement amount makes us whole for our cost of the building, but did nothing to cover the frustration of waiting 4 months for our building to be erected, or the damage done to our yard as the building materials lay in our front yard all summer. We would definitely not recommend this company to construct a building. Their slow response in erecting the building as well as lack of communication was not acceptable.

Initial Business Response /* (1000, 6, 2015/10/20) */
We very much appreciate having this platform in which to settle disputes.
Unfortunately this complaint has arisen because of the same contractor that caused Complaint Case #XXXXXXXX to be filed against Aero Steel Buildings, Inc. We are...

working very hard, and as fast as the system will allow, in resolving this matter. Law enforcement, our state's contractor board and our attorneys are now involved. We will be filing a lawsuit in Colorado's 3rd District on the 4th of November. This matter would have been easily and quickly resolved if [redacted] and Complete Construction of Trinidad had allowed us access to the information to file an insurance claim against him, but has refused to do this. We believe that this lawsuit will push [redacted] and Complete Construction of Trinidad into doing the right thing. Molitor has all but cut off communication with us on this resolution. Molitor three weeks ago did offer to return with the same crew and resume work. Customer declined this offer, understandably.
We understand that because Customer signed our contract, the responsibility of making Customer whole, is ours. We will not stop until this matter is resolved to the satisfaction of all parties.
Initial Consumer Rebuttal /* (3000, 8, 2015/10/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Complete Construction of Trinidad did not ever agree to replace all the damaged materials that needed replaced. He told aerosteel he would replace only some of the worst panels; and the crew he wanted to bring back was the same crew that ruined all the material and installed it incorrectly. My contract is with aerosteel; aerosteel should bring a crew in and fix this; not rely on the third party contractor that screwed it up.
Final Consumer Response /* (4200, 13, 2015/11/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Our contract is with Aerosteel Buildings, not with Complete Construction. We shouldn't have to wait until Aerosteel works out their issues with their sub contractor that they chose to hire unbeknownst to us. It has been over two months now since Aerosteel removed Complete Construction from the job site. And still nothing. We continue to pay rental fees for living and material storage. Birds have now moved into our unfinished building and are eating and creating holes in the ceiling insulation adding more damage and costs to replace said insulation. There has been no lawsuit filed to our knowledge. We want Aerosteel to make this right and they have done nothing.
Final Business Response /* (4000, 15, 2015/11/17) */
Our filing with 3rd Judicial District for the State of Colorado. Please see attached.