Aerodyne Industry, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Our company does do target marketing, door to door to see if potential customers would like us to show them our Rainbow Vacuum System. As part of our appreciation, we offer free gifts for allowing us to do the demo. Our dealers (sales people) do not install anything, nothing we sell is a product...

that is installed. As part of our Equity Program, people who purchase the Rainbow Vacuum can opt to do demos themselves and earn credit toward the price of the vacuum. They are still responsible for making the payments, however they do receive a check from our company if they have fulfilled all the requirements needed to be reimbursed. In order to cancel a purchase, which is also spelled out in great detail on our contract, they have to mail or deliver in person a signed copy of the cancellation to our office within 3 business days. The first time [redacted] came into our office, she was already past the cancellation period. In addition, she financed the Rainbow through Preferred Credit and due to this, they are the lien holder on the property (vacuum). We were kind enough to sit with her while she talked with [redacted] who told her that there was nothing they could do (in terms of reimbursement) because she was past the cancellation period. She signed the contract indicating she had read all the terms and conditions, but apparently she didn't. Aerodyne and Preferred Credit cannot be held responsible for other people's decision not to entirely read the contract or to do what is required in order to legally cancel the transaction. We do not misrepresent our product and [redacted] did not come into our office on a daily basis- she came in twice after the cancellation period and we have already communicated (along with Preferred Credit) that we cannot reimburse her due to the delay in her decision get us the cancellation notice in writing.Sent on: [redacted]

I am rejecting this response because:I have proof of the paperwork and call logs to show that I have been in constant contact with the organization and the seller who continuosly tried to talk me out of cancellation. The sellers phone # [redacted] and the company is [redacted]

The customer/representative by her own admission attended the open house on Monday, January 30th and was explained the program for receiving a free rainbow and subsequently did a presentation the next day on January 31st.   If the terms of the program were not agreeable to her, why didn't she voice her objections then? Instead she did a presentation the next day, January 31st and did not raise an issue with us until February 2nd.

First, Aerodyne does not put people under hypnosis, nor are we responsible for somebody having a nervous breakdown.  It is our responsibility to provide documentation that outlines our cancellation policy, which is explained in detail on our contract.  We also list the exact...

date that we must receive notification in order to cancel the transaction.  The customer signed the contract indicating they had read all the terms and conditions.  Aerodyne is not responsible for trying to figure out if somebody actually read what was on the contract or not.  That responsibility lies with the customer.   It is obvious, based on her complaint to Revdex.com that the customer can write and therefore read English, so playing the Russian card is not valid.  Basically, they tried to return (cancel) the Rainbow well after the cancellation period and it is at the discretion of Aerodyne management as to whether or not they want to honor the cancellation.   By law, we provided the information we needed to and if the customer had read our contract, they would have known exactly what to do in order to cancel the sale.

I am rejecting this response because:First of all, the Aerodyne is not a linguistic expert and
can not judge about my English level. Of course, day after day my English is
improving but far a way of fluent.  My
friends and Google help me to translate all my responses. Claiming that my
English is fluent Aerodyne makes another FRAUD! Second, based on what California Civil Code Aerodyne made
decision that my point is invalid and this LAW CCC § 1689.7 (a)(1)  does not concern them?According to LAW § 1689.7 (a)(1)   “…in a home
solicitation CONTRACT OR OFFER, THE BUYER'S AGREEMENT OR OFFER to purchase
SHALL BE WRITTEN IN THE SAME LANGUAGE, E.G., SPANISH, AS PRINCIPALLY USED IN
THE ORAL SALES PRESENTATION….” Have to notice that this LAW no one has repealed!Third, Aerodyne didn’t comment any of their violations
mentioned in my previous response and speaking about my English, Aerodyne tries
to change the focus from their multiple violations of the LAW and attempts to avoid responsibility for their acts.Forth,
we have witnesses who were at my house during the presentation and can prove my
every single word. Moreover, we have many people who were deceived in the same
way by Aerodyne.  Leaving
them with impunity, we let them continue to deceive the people. In my turn, I will do everything,
so as many people as possible would know about their fraudulent
activity and do not become
victims of their deception.

I am rejecting this response because: Seles rep. clearly stated that after five demonstrations we will get our vacuum for free. otherwise we will not buy the vacuum cleaner. I Have six witnesses who can confirm her statement. that is fraudulent sale.

Review: On 04/03/15 we had [redacted] (Aerodyne representative) at my home. The presentation was in Russian and lasted about 4 hours. By the end of presentation I was so tired and like under hypnosis I signed contract on sum $2,964.00 which I paid by cash. Also I agreed to participate in their program to return my money. She didnt said a word about our Cancellation rights and period. The next day I called to Aerodyne representative and said I have strong headache caused this vacuum and would like to cancel my contract and during what time I can do this. She didnt know this information and called to [redacted]. [redacted] didnt provide any information. She said she will explain everything in 2 weeks in her office. When I came to her office, she was late to her presentation and refused to talk with me. On the next week I came to the office again with my husband and his brother, who bought same vacuum after us. When we started talk to [redacted] she became mad and kicked us out from her office. She called a guy who named himself as an owner to resolve our problems. He said that he cant help us because we had 3 days only to cancel our contract and right now we have to leave. We said that during presentation we werent informed about Cancellation period. We have seen the picture of the owner and this guy definitely werent him. We asked him to show us his ID. The guy refused and started yell on us. He said, Get out! I will call the Police and will escort you! I had a nervous breakdown, couldn't sleep and next morning visited a doctor. After that, we visited this office several times. We showed them Legal Guide K-9 and said according to CC 1689.7 the contract was signed with gross violations (presentation was in Russian, contract was in English) and we still have rights to cancel it. Finally they promised us to return our money back but nothing happened. We waited a couple more weeks and then I sent Cancellation notice but didn't get a response.Desired Settlement: We were deceived. We called this company and went physically to the office, spoke with the representatives and the manager and met fraud only. We sent notice of cancellation and didnt get any response. Every time we contact the company, we meet falsehood every time. We'd like to get a full refund which is $2,964.00

Business

Response:

First, Aerodyne does not put people under hypnosis, nor are we responsible for somebody having a nervous breakdown. It is our responsibility to provide documentation that outlines our cancellation policy, which is explained in detail on our contract. We also list the exact date that we must receive notification in order to cancel the transaction. The customer signed the contract indicating they had read all the terms and conditions. Aerodyne is not responsible for trying to figure out if somebody actually read what was on the contract or not. That responsibility lies with the customer. It is obvious, based on her complaint to Revdex.com that the customer can write and therefore read English, so playing the Russian card is not valid. Basically, they tried to return (cancel) the Rainbow well after the cancellation period and it is at the discretion of Aerodyne management as to whether or not they want to honor the cancellation. By law, we provided the information we needed to and if the customer had read our contract, they would have known exactly what to do in order to cancel the sale.

Consumer

Response:

I am rejecting this response because: Contract illegal

and was signed with gross violations of the law. CC § 1689First of all, I

wasn’t aware that this Order Form is a contract. I was told that this paper

just a receipt for the purchase and the contract will be given to me in the

office. (Fraud!)Second.

According California Civil Code § 1689.7 (a)(1)“…in

a home solicitation contract or offer, the buyer's agreement or offer to purchase shall be written in the same

language, e.g., Spanish, as principally used in the oral sales presentation, shall be

dated, shall be signed by the buyer, and except as provided in paragraph.”The oral sales presentation was in

Russian language, thus the contract must be in the same language (Russian). It

is obvious, that Aerodyne mentioning about Russian language is trying to

manipulate information and makes decisions against the LAW! CC § 1689.7 (a)(2)“shall

contain in immediate proximity to the space reserved for his or her signature,

a conspicuous statement in a size equal to at least 10-point boldface type, as

follows: ?“YOU, THE BUYER, MAY CANCEL

THIS TRANSACTION AT ANY TIME PRIOR TO MIDNIGHT OF THE THIRD BUSINESS DAY AFTER

THE DATE OF THIS TRANSACTION. SEE THE ATTACHED

NOTICE OF CANCELLATION FORM FOR AN EXPLANATION OF THIS RIGHT.”In their “contract-receipt” the

Aerodyne cut off the second part of the mandatory statement “SEE THE ATTACHED NOTICE OF CANCELLATION FORM FOR AN EXPLANATION OF THIS

RIGHT” which cannot be separated according to the LAW and indicates

that Cancelation Form should be below. Moreover, and the most important, they

put this only single sentence “YOU, THE

BUYER, MAY CANCEL THIS TRANSACTION AT ANY TIME PRIOR TO MIDNIGHT OF THE THIRD

BUSINESS DAY AFTER THE DATE OF THIS TRANSACTION” right after “SUBJECT TO

CREDIT APPROVAL” topic. In my opinion, this has been done deliberately

to mislead buyers. In my case, when I asked to explain what this part of “contract-receipt” mean? I got

a lie that this part applies to people who buy on credit

only. (Fraud!) In fact, as I found later in

their office, it was a notice of cancellation. Next:

CC § 1689.7 (f)(f) ”The seller shall provide the

buyer with a copy of the contract or offer to purchase and the attached notice

of cancellation, and shall

inform the buyer orally of his or her right to cancel and the requirement that

cancellation be in writing, at the time the home solicitation contract or offer

is executed.”In fact, representatives didn’t say a

word about time period and my right to cancel this “contract-receipt.” Which is

against the LAW. This list of offenses can be extended.Thus, I still have time to cancel contract. According to the CC §1689.7 (g) “Until the seller has complied with this section the buyer may cancel the home solicitation contract or offer.” Thismight be days, weeks or even months later.

Consumer

Response:

I am rejecting this response because:First of all, the Aerodyne is not a linguistic expert and

can not judge about my English level. Of course, day after day my English is

improving but far a way of fluent. My

friends and Google help me to translate all my responses. Claiming that my

English is fluent Aerodyne makes another FRAUD! Second, based on what California Civil Code Aerodyne made

decision that my point is invalid and this LAW CCC § 1689.7 (a)(1) does not concern them?According to LAW § 1689.7 (a)(1) “…in a home

solicitation CONTRACT OR OFFER, THE BUYER'S AGREEMENT OR OFFER to purchase

SHALL BE WRITTEN IN THE SAME LANGUAGE, E.G., SPANISH, AS PRINCIPALLY USED IN

THE ORAL SALES PRESENTATION….” Have to notice that this LAW no one has repealed!Third, Aerodyne didn’t comment any of their violations

mentioned in my previous response and speaking about my English, Aerodyne tries

to change the focus from their multiple violations of the LAW and attempts to avoid responsibility for their acts.Forth,

we have witnesses who were at my house during the presentation and can prove my

every single word. Moreover, we have many people who were deceived in the same

way by Aerodyne. Leaving

them with impunity, we let them continue to deceive the people. In my turn, I will do everything,

so as many people as possible would know about their fraudulent

activity and do not become

victims of their deception.

Business

Response:

When [redacted] purchased her [redacted] system she signed a document that stated in English and Russian that she understood the transaction completely. Additionally, she received a commission check for the sale of another [redacted] System as an independent contractor agent for us. We feel that she is not eligible for a refund. However, as a concession in the interest of customer service we are willing to award Ms. [redacted] a complete set of our optional accessories and a set of stainless steel waterless cookware as a gift. Hopefully, you will find this a fair settlement in this case.Thank you[redacted]

Review: I had someone knock on my door to see if I wanted to win a humidifier and they said it would be free. I said if it is free please let me know about it. After 3 days another woman called and said that I won and they will come and install it. They came with big packages and I asked what is all of this, she said I will show you everything. She would not let me ask her questions she was just installing things. Just one of this items is free but the vacuum cleaner I have to work for it to pay it off. She said that I would have to go with her to other presentations and do 20 of those and the vacuum will be free. I agreed at first but after speaking to my husband I realized that this was not for me and I called the company back and spoke numerously with the sales agent but no one gave me my money back. I have given them $99 in cash and they have charged my credit card in the amount of $364 and they opened a line of credit throught their company in the amount of $2964.00.Desired Settlement: I would like for my money to be returned. I called and went physically to the office on daily basis, spoke with the representatives and the manager and noone is resolving my issue. I have statement of my calls that I have made that showed I wanted to return the item and have my money returned, I even went to my bank and asked them to call and representative from the bank called and they told her that she is under contract and we canoot do anything. This was a false presentation.

Business

Response:

Our company does do target marketing, door to door to see if potential customers would like us to show them our Rainbow Vacuum System. As part of our appreciation, we offer free gifts for allowing us to do the demo. Our dealers (sales people) do not install anything, nothing we sell is a product that is installed. As part of our Equity Program, people who purchase the Rainbow Vacuum can opt to do demos themselves and earn credit toward the price of the vacuum. They are still responsible for making the payments, however they do receive a check from our company if they have fulfilled all the requirements needed to be reimbursed. In order to cancel a purchase, which is also spelled out in great detail on our contract, they have to mail or deliver in person a signed copy of the cancellation to our office within 3 business days. The first time [redacted] came into our office, she was already past the cancellation period. In addition, she financed the Rainbow through Preferred Credit and due to this, they are the lien holder on the property (vacuum). We were kind enough to sit with her while she talked with [redacted] who told her that there was nothing they could do (in terms of reimbursement) because she was past the cancellation period. She signed the contract indicating she had read all the terms and conditions, but apparently she didn't. Aerodyne and Preferred Credit cannot be held responsible for other people's decision not to entirely read the contract or to do what is required in order to legally cancel the transaction. We do not misrepresent our product and [redacted] did not come into our office on a daily basis- she came in twice after the cancellation period and we have already communicated (along with Preferred Credit) that we cannot reimburse her due to the delay in her decision get us the cancellation notice in writing.Sent on: [redacted]

Consumer

Response:

I am rejecting this response because:I have proof of the paperwork and call logs to show that I have been in constant contact with the organization and the seller who continuosly tried to talk me out of cancellation. The sellers phone # [redacted] and the company is [redacted]

Review: On March 15, 2013 when I purchased a "Rainbow" vacuum cleaner I was promised qty. 2 'Air Care Packages', which consist of 2 'Rainmate plus Fragrance colleciton'. I have contacted the Aerodyne in Rancho Cordova, CA, a total of 6 times, each time they promised the items were being sent out. After not receiving the items I contacted Rainbow corporate offices at:Customer Service Rexair World Headquarters50 West Big Beaver, Suite 350 Troy MI, 48084 USA###-###-####I spoke with a [redacted] on 10/10/13, she stated she needed to talk to her Manager by the name of [redacted] and then would call me back, it is now 1/27/14 and I have not heard back from anyone.Desired Settlement: I would like to get my full refund for the money I paid a total of $1900.00, since they broke the contract agreement I feel that I am entitled to the full amount. They also promise an 8 year warranty however, this is not trustworthy company and I don't have faith in there warranty.

Business

Response:

the complaint actually belonged to one of our independent Distributors - LiquidAir. They had just opened their office and she was their customer.

Review: I had arrangement for them to take $20.00 a month automatically from my bank account everything was going fine till I switched banks at which time they took two 20.00 payments for the month of March. I made them aware of this and they pretended to not realize and make bunch of excuses. I asked that they not take another payment till May to which they agreed. No payment was taken until now they took 91.63 from my bank causing to become overdrawn. I also find it very suspicious that the phone number linked to the withdraw goes to a service tech not the actual company. ###-###-####Desired Settlement: I would like them to refund my account the 91.63 and pay for any over draft fees I am charged and stop taking automatic payments. If they wish to offer me a considerable discount on my balance I may be inclined to pay my balance off and hold off on contacting my lawyer.

Business

Response:

Aerodyne has made a settlement agreement with the customer. We discounted the cost of the Rainbow Vacuum as incentive for her to keep it, and she has paid us in full. Aerodyne considers this matter closed.

Review: I was shown a product called Rainbow vacuum by a rep at their office in June in my home. I decided to buy this product & was told no pymt's for 3 monthes.(no penalties would accrue). I wasn't offered any of their pymt programs. I was told they have a Rainbow Owner Reward Program in which the consumer could go out with office staff members and get their money back and pay for the product by doing 20 demo's. I made multiple phone calls to [redacted] & [redacted],& [redacted] whom sold me the product I was interested in this not 1 time did I recvd a call back. when I recvd my 1st pymt from Preferred Credit Inc whom actually owns the product not Aerodyne my pymt was suppose to be $93.39 it turned out to be 103.39 plus $153.00 was added as a finance chg. I was told the product was financed for $2600.00 when I got the bill my total payoff was going to be $4927.72. I called preferred Credit Inc at [redacted] told them I wanted to pay off this with a credit card & was told no by mgmt. I was lied to by Aerodyne I went in their office on 9-11-15 & I wanted to speak with [redacted] directly I left all my contact #'s not 1 return call as of today. I went into the office spoke to [redacted] on 10-19-15 obtained regional phone # called and filed a complaint. I spoke to [redacted] at Rexair whom actually owns the company ([redacted]) she advised me this product is called Rexair not Aerodyne they aren't suppose to use Rainbow in their title she was going to forward my complaint to [redacted] & asked him to call me. As of today no return calls. I felt like I have been lied to on several items.1. Finance charges of $152.00 I was responsible for when I was told no penalty would accrue for 3 months. 2.They haven't returned any of my phone calls . 3.I was told the product was going to cost $2600.00 but total finance charges if over $4000.00. 4. They are not called Rainbow they are called Rexair(they aren't suppose to use Rainbow in their company. 5. The consumer wasn't offered different fianc option's.Desired Settlement: In order to pay off the bill so no more fianc charges accrued I took a cashier check from my credit card that was another $152.00 I feel like Aerodyne should reimburse me a total of $305.00 expenses incurred through their product. And a return called and from [redacted] I want to sit down with him .

Business

Response:

This is a letter from our finance company that clarifies the transaction we processed for [redacted]. As it states, she verified on a recorded phone conversation that she understood the terms and conditions of her contract. The finance charges and coupon book fee of $193. which she paid to the finance company were completely legitimate. However, in the interest of customer satisfaction, we are willing to pay that amount back to [redacted], even though it was the finance company that rightfully collected that money. In doing so she would have made her purchase without any additional charges or fees. We hope that you feel that is a fair settlement for this situation.[redacted]Ms. [redacted] had financed $2,864.00 on 7/15/15. Per her contract, she was given a 3 month deferral option, which extended the date of her first payment out to 10/15/2015. As you are aware, this information was also verified with Ms. [redacted] at the time of her purchase. Our records indicate that on 9/29/2015, Ms. [redacted] contacted PCI’s customer service department, and per her request, was quoted a payoff amount of $3,057.23. Approximately a week later, upon receipt of that amount on 10/5/15, Ms. [redacted]’s account was closed as Paid in Full. The payoff total consisted of:· the original financed amount - $2,864.00· finance charges for the duration the account was open - $183.23· premium service fee for monthly statements - $10.00 If you have any questions, please do not hesitate to contact me. Thank You,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.