Aerolink Parking

No refund will be offered

A Stanley Steemer manager went onsite today 10-7-to give a accurate price on Mr [redacted] propertyWe explained to Mr [redacted] about our area and how our pricing is based on our corporate pricingHe received 10% off of his cleaning and is scheduled for our service on 10-8-

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Complaint: ***
I am rejecting this response because:
Per our telephone conversation today November 2, 2017 we reviewed the response from Stanley Steemer and found the response was very inaccurate.First of all we never had the rugs cleaned again after Stanley Steemer workWe never sent pictures to the company, my wife never said it had to be cleaned again right awayThe rugs are still dirtyWe never rented another cleaning machineSomeone can come to our house now and inspect the dirty rugs.We are still not satisfied with the work and now have a response from the company which is completely wrong.We have attached a letter we sent to Stanley Steemer before we contacted THe Revdex.comTHe company never responded to our letter.We will also send you pictures of the rugs under a separate text.Thank you for your assistance
Regards,
*** ***

Initial Complaint with CSA at 4:22pmCustomer wants a full refund because the crew did not movecouch or clean under dining room tableThere is dirt near the a cabinetHestated the job was rushed and he was never told we would use his water source.Offered redo, customer declined** *** says he
will never used Steemer againand will not reccommend the service. Call the Demar H*** from *** *** at 4:30Customer called office after talking to csaHe started off very argumentative and cursingHe asked for arefund and I told him he had a day workmanship guarantee(service call)Hethen laughed and said that’s for peoplewho have timeI offered to send the crew back after they left the job theywere currently inHe said that it was not convenient and could I give him somekind of refund, I said no I havent even talked to the crewHe then stated hewould dispute his charges and or report it to the Revdex.comIstill told him no refund4:pm called Christian one of the members of thecrew, he stated the customer moved alot out and they moved the furniturechipped and blocked itCst then told them the carpet looked great after acomplete walk through of the home and tipped them $No refund 02/4/6:am TechnicianJohn M*** second crew member stated that all thefurniture was moved to the middle of the rooms when they got there and they hadto move all the furniture back that *** *** moved initially. *** *** never stated to me about problems with stains onlyfurniture issuesNot granting a refund.here

On 9/8/we performed a cleaning for *** *** On 9/14/*** *** put in a complaint that he was unhappy with services providedI contacted *** *** to see what he was happy about He stated that we did a terrible job and he wanted his money backI said how about I
send a different crew out along with myself to see if we can get a better outcomes meHe said that is not needed as to the fact that he cleaned it himself and it looks perfect and he has pictures to prove it He sent me pictures of a carpet cleaner that he rented from somewhere that had dirty water in itHe did not have any before or after picturesOf the cleaning he performedI explained that corporate has a 10day Guarantee on our workmanshipHow ever we are a franchise and we go above that with a day guarantee on our workmanship Which means we will comeback and go over everything free of charge if you are unhappy with the resultsHe said it didn't matter because he had already cleaned it and doesn't want us to mess it up againI explained I can't just give back money without taking a look and being given the opportunity to make things rightHe said no I just want my money back I asked him why he waited till the 14th to put in the complaintHe stated that he had been busy and his wife was coming home from somewhere and wanted it done before than** *** could have contacted us soon as the cleaning was completed and we would have sent a different crew out right away!! I feel as though we have gone and tried to make things right** *** just wants his money back after services have been performed..jddjJosh K***branch managertoms River New Jersey

Complaint: ***
I am rejecting this response because:They did not do what they were supposed to do plus they left chemical spray on vanity and mirror which as I pointed out in previous comments was not there when they evaluated the tile floor in the bathroom and was pointed out to Joe when he was done plus they damaged year bedroom set because they were to lazy to move the drawer dresser like they were asked to doSeemed like they were more concerned on giving an estimate to clean my ducts when that was not part of my appointmentI was told there office wants them to do that on every jobNothing like trying to push an issue to make money at the customers expense sounds like they are trying to get over on their customers who dont know betterIf I wanted my ducts cleaned I would have made an appointment for that
Regards,
*** ***

Complaint: ***
I am rejecting this response because:When the Stanly Steamer crew came we did a walk through the areas to be cleaned as well as telling them that I want the dresser moved in master bedroom which they did not doAs far as the bathroom they were to look at the grout to see if it could be cleaned and thats how it was stated on the work ticketWhen I went with the tech to look he bent down and said he could get it clean at that point I asked for an estimate to do it since I only had the cash to do the rugsAfter the quote he said he could put the difference on a card so I gave him the ok at that point he started doing the rugs and his helper came in with a container and spray and went to the bathroomAs Joe was doing the rugs he told his helper to give me a quote for duct cleaning and that his office want them to do that on every job so as I was busy with his helper explaining the quote to me in my kitchen Joe finished the rugs and started the bathroomWhen he was done we did a walk through and I pointed out a couple of stains in the rugs and he said he could not get them out and when we went to the bathroom I pointed out the stains on the vanity he said they were there but were not there before he started nor was it pointed out at the begining plus he said the grout would get lighter when it dried and it did notWas only in that room in the begining on walk through and at final walk through he then did the bill and my mistake was I paid it when I never should have
Regards,
*** ***

After reviewing the photos and speaking with the crewThe crew states Mr*** was with the crew during the cleaning of the bedroom and the type of damaged shown in the photo would not and could not be un-noticed by either partiesThe issue came to use on 3-9-and the job was actually
completed on 2-26-and Mr*** rescheduled severall attempts to actually look at the propertySo we where able to come out on 3-25-and take photosAgain the damage to the bed could not be from our cleaning equipment, and also the photo of the bathroom sink show a clorox cleaning bottle even toppled over on the counterOur cleaning agents will not make it feet into the air, nor would it leave the type of spray marks Mr*** had accused us of doing

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Complaint: [redacted]
I am rejecting this response because:To recap on Friday Oct 3, I spoke  with Tod F[redacted] He informed me a Mr Josh K[redacted] who was in charge of the  Toms River  operation had left the company.Mr F[redacted] said would you be interested in a 50 per cent refund, I said no we want a full refund for the poor job. He said he would call me later in the day. We received a call from a Bill B[redacted] VP. He said they would send a crew to completely reclean the rugs , We said  no we want a full refund. He said no refunds and hung up the phone.At this point we have no faith or trust in the company because of conflicting solutions , false information and rude behavior.
Regards,
[redacted]

In reply to [redacted] rebuttal:We await his call so we can send our general manager, Todd F[redacted] to inspect and reclean his carpet per his latest letter to Revdex.com. A phone message was left for [redacted] to call Todd at [redacted]

No refund will be offered.

A Stanley Steemer manager went onsite today 10-7-2015 to give a accurate price on Mr. [redacted] property. We explained to Mr. [redacted] about our area and how our pricing is based on our corporate pricing. He received 10% off of his cleaning and is scheduled for our service on 10-8-2015.